practicing soft skills an approach at vcc june 25th, site bc
TRANSCRIPT
Practicing Soft Skills
An Approach at VCCJune 25th, SITE BC
Soft Skills from an IEP Perspective
• From a Lionel Laroche lecture sponsored by the Waterloo Regional Immigrant Employment Network (WRIEN)
• What is Lionel’s advice on soft skills versus technical skills?
An Approach at VCC
• Socio-Cultural Competencies
An Approach at VCC
• Socio-Cultural Competencies (SCC’s)– Some examples:• Seeking help or information• Refusing/Making a request• Expressing disagreement• Giving and receiving feedback• Participating in a group or team
(Based on the work of F. Ishu Ishiyama and Marvin J. Westwood)
There is a map for SCC’s
• Socio-Cultural Map– A – Attend/Approach– B - Bridge– C - Comment– D - Develop– E - End
Making a request
• Watch a video of Victor asking Miriam to make some copies for him.
• Was the request effective?• What was the effect on the rapport between
Victor and Miriam?
Making a Request
• What could Victor have done to make his request more effective?
Effective Request
• Watch the video of the effective request identify what Victor did to make his request more effective.
Effective Request
• What did Victor do?
SCC Map
• Socio-Cultural Map– A – Attend/Approach– B - Bridge– C - Comment– D - Develop– E - End
Effective Request
SCC Map for Making a Request
• A – attend / approach
SCC Map for Making a Request
• A – attend / approach
- Small Talk- “Hey Miriam” - (looks up at her,) “Do you have a few
minutes?“
SCC Map for Making a Request
• B – Bridge to Request
SCC Map for Making a Request
• B – Bridge to Request
- “I’m in a rush, and I need 10 copies of these documents”
SCC Map for Making a Request
• C – Comment
SCC Map for Making a Request
• C – Comment
- “Can you help me out? ”
SCC Map for Making a Request
• D – Develop
SCC Map for Making a Request
• D – Develop
- “Ummm (makes a ‘sheepish face’) …actually….. - “ If you wouldn’t mind. I’d really appreciate
it.”
SCC Map for Making a Request
• E – End
SCC Map for Making a Request
• E – End
- “Thanks, Miriam…I owe you one!” (starts to turn)
- “ I’ll be back in a jiffy” (completes turn with smile and hand outstretched)
SCC Map
A – Attend/ApproachB - BridgeC - CommentD - DevelopE - End
Pilot for BC Government (PDEV 1107)
Pilot for BC Government (PDEV 1107)
• Course Goal: To select and apply socio-cultural competencies to successfully interact with co-workers in the Canadian workplace
Pilot for BC Government (PDEV 1107)
• Course Goal: To select and apply socio-cultural competencies to successfully interact with co-workers in the Canadian workplace
• Using Lionel Laroche, Recruiting, Retaining, and Promoting Culturally Different Employees”, as the text book for the class
Pilot for BC Government (PDEV 1107)
• Course Goal: To select and apply socio-cultural competencies to successfully interact with co-workers in the Canadian workplace
• Use Lionel Laroche, Recruiting, Retaining, and Promoting Culturally Different Employees”, as the text book for the class
• A practice based approach with Engineering specific scenarios - coaching by the instructor, role rehearsal, videotaping
Details
• Free• Mid July to the end of October• 2 week on-line orientation• 3 Face to Face Modules (4 weeks each)• 2 – 3 hr classes per week – 6:00pm to 9:00pm• Monday/Wednesday or Tuesday/Thursday• Go to VCC website or take a handout
Practicing Soft Skills
An Approach at VCCJune 25th, SITE BC