practitioner & counter services nss involving people event 5 th march 2014 canderside
TRANSCRIPT
Practitioner & CounterServicesNSS InvolvingPeople Event5th March 2014Canderside
Topics
Who are P&CFSWhat we doHow do we do itKey successesTop priorities & opportunitiesQ&A
Practitioner & Counter Fraud Services
One of six NSS strategic business units
Scottish Health Service CentreCounter Fraud ServicesPractitioner Services
Conference and event organisation 6 suites ranging from
10 to 110 delegates Conference centre located at
Western General, Edinburgh Full range of conference facilities, audio visual, catering,
registration and delegate management More info on http://www.shscctc.scot.nhs.uk Event organisation throughout Scotland, webinars More info on http://www.shscevents.co.uk
National Committee Services Supporting national committees, e.g. National Appeals Panel,
Scottish Dental Practice Board
Primary Care
25 million GP consultations 5.5 million patients registered with a GP 1.9 million eye examinations 4.5 million dental registrations 5.5 million dental courses of treatment 100 million prescription items 1 in 10 patients see GP weekly 80% of patients see their GP at least once a
year GP “footprint” across whole system
Primary care
82% of all patient interactions with the NHS are in a primary care setting
Core services
Paying primary care service providers20% of NHS Scotland budgetGeneral medical practice £770mDentists £380mCommunity pharmacy £1200mOptometry £90m
Managing patient registrationsCommunity Health Index, dentistry, minor and
chronic ailment services
Core services
Medical records servicesPaper and electronic GP record management
Dental patient servicesApproval of complex/expensive treatment plans Independent quality examination reports for dental
treatment provided
Payment verificationVerification and audit of £2.2bn payments
Data analysis and practice visitsInvestigations Reporting and working with NHS Boards
How we do it
Resources600+ staff across 4 sitesAdministrative and clinical£25m revenue funding£5-8m project funding
Operating at scale High volume transactions including scanning Multi-skilling Shared/common information technology platforms, systems and
processes ISO accredited processes
Key successes
New GP contractElectronic medical record transferElectronic and tooth specific dental
claimsePharmacyFree eye examinationsFree prescription charges
Top priorities & opportunities
Health & Social Care integration2020 visionShifting balance of carePositive patient identification in
secondary careEyecare integration and
e-payments
Top priorities & opportunities
Unique perspective across all of primary careScale, capacity and capability“Institutional” knowledge and skillReuse, sharing and learning
Increasing health impactExploitation and joining up for patient
health benefit
Questions