Adrian Young Communication Graduate Objective

Adrian Young 602.451.0854

adrian.mqz.young@gmail.com

LinkedIn (profile)

Communication graduate and military professional seeking an internship or

entry level position in the field of public relations or communication.

Skills 8yrs. Customer Relations Experience| Staff Supervision| Employee

Training and Performance Counseling|Project Coordination| Office

Management| Microsoft Office| Social Media| Research| Oral and Written

Communication| Organizational & Time Management Skills

Experience

Liberty Mutual Ins/ Claims Intern June 2014-August 2014, Phoenix, AZ

❏ Provided case management services including document retrieval,

submission, and documentation.

❏ Prepared daily statistical reports for claims teams and in house

appraisers.

❏ Participated in weekly intern meetings and completed training

courses to gain valuable knowledge about the industry.

❏ Developed departmental communications with CSR’s and

appraisers by logging calls and updating case files; thereby

assisting the claims team in expeditiously finalizing claims.

CALL Lab/ Tutor January 2014-May 2014, ASU West

❏ Provided tutoring services to communication students in public

speaking.

❏ Worked with students to develop speech/ presentation topics,

speech writing, and assessment using audio/visual tools.

❏ Developed and implemented social media campaigns and video

production to promote tutoring services on social media including:

Twitter, Facebook, and on the school’s website.

❏ Participated in tutor training and development sessions.

❏ Served as a speech judge for annual National Communications

Conference held at the university.

Two Men and a Truck: CSR/Driver May 2011-May 2012, Phoenix, AZ

❏ Provided customer service in shipping household goods, add-on

sales, and damage prevention.

❏ Produced estimates, scheduled and booked deliveries, conducted

customer billing and invoices.

❏ Handled damage claims and special customer requests.

❏ Conducted daily/weekly vehicle inspections.

❏ Stocked and inventoried vehicles and equipment.

❏ Trained several employees in safety, delivery procedures,

marketing, route scheduling, and customer billing procedures.

❏ Conducted quality control assessments on a monthly basis.

❏ Assisted organization in increasing the number of sales and

services provided by 20% from prior year.

U. S. Army/ Healthcare Specialist April 2003- February 2010, Ft. Lewis, WA/ Vilseck, Germany

❏ Provided patient assessment, treatment, and preventative

education for troops.

❏ Managed a walk-in clinic and supervised a team of medics in daily

clinic operations serving over 800 soldiers.

❏ Trained medical staff in clinic procedures, field operations, and

ongoing medical certification.

❏ Conducted monthly employee counseling and performance

evaluations.

❏ Helped plan, coordinate, and participated in numerous training

events to prepare for military operations.

❏ Assisted in the development and implementation of an intense

20hr. medical training course that included lectures, hands-on

training, testing, and certification. This course trained over 1500

soldiers in advanced medical procedures over the course of three

years leading to increased life expectancy on the battlefield.

Education Awards

B.S. Communication-Arizona State University Graduated 2015

GPA 3.62

2014-2015 Dean’s List

2007 Army Achievement Award

2005 Army Commendation Medal

2005 Lancer Award