pre-con ed: bridge the gap from alert suppression to mttr through enterprise orchestration
TRANSCRIPT
World®’16
BridgetheGapfromAlertSuppressiontoMTTRthroughEnterpriseOrchestrationEdLuna/Sr.PrincipleConsultant/CATechnologies
MFX181E
MAINFRAMEANDWORKLOADAUTOMATION
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Abstract
ThissessionwillcoverhowCAProcessAutomationcanaddvaluetoyourcloseloopincidentmanagementprocessesforyourexistingmonitoringinvestmentinordertodecreaseMeanTimetoresolutionbyintroducingrepeatabilityandconsistencytoexistingprocessesandthedatathatdrivestheseprocesses.
EdLuna
CATechnologiesSr.PrincipleConsultant
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Agenda
KEYITTRENDS
DEFINETHEPROBLEM
CUSTOMERSUCCESES
HOWDOESCAPROCESSAUTOMATIONADDRESSTHEPROBLEM
HIGHLEVELSOLUTIONOVERVIEW
DEMONSTRATION
1
2
3
4
5
6
Q&A7
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AGILE ALM
Agilemethodologieshavecompletelydisruptedsoftwaredevelopment,andtheycontinue
tomature,withincreasingadoptionwithinlargeenterprise
environments.
CONTINUOUSDELIVERY&DEVOPS
The conceptofContinuousDeliveryandDevOpshasemergedtobridgedevelopmentandoperationsandtoensurethatthebenefitsofAgilemethodsreach
boththeenduserandtheorganization.
CLOUD COMPUTE
Cloudcomputingandnewformsof“technology-as-a-service,”havenowreachedintotheverynatureofhowsoftwareisdeveloped,
deployedandconsumed.
KeyITTrends
DefinetheProblem& HowdoesCAProcessAutomationAddresstheProblem
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AlertSuppression/MeanTimetoResolution– TodayINCIDENT&PROBLEMMANAGEMENTSCENARIO
SNMPTrapistriggeredinNMS
LookupAssetSLA&Criticality
Failed
1
Alertisvalidatedthroughmanualtesting3
4
Validatethatservicehasbeenrestored
11
DataCenterOpsnotifiesNOCserverhasbeenfixed
10
CheckChangeMgmt forcurrentorrecentchangeactivity
7
AlertisassignedtoDataCenterOpsforrepair
8
CreateTroubleTicket6 EscalateTicket/Alertbased
onSLAandAssetImportance
5
DataCenterOpsfixestheserverissue
9
Updateticketinformationandnotifycallcenter
12
AlertreceivedatNOC 2
CloseIncident&NotifyEndUser
13
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Predictability§ TrueMetrics§ RealDatatoMeasureby§ KnownOutcomes§ Optimization
Repeatability§ ProcessesandSteps§ TrueDataSources§ IntegrationPoints
Consistency§ Processesthemselves§ Results§ DataInputs§ DataOutputs
WhatisEnterpriseOrchestrationRoleinDigitalTransformation?ValueCAProcessAutomationprovides….
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AlertSuppression/MeanTimetoResolution– TomorrowMANUALVS.AUTOMATEDRESPONSETIMELINES
15 min 30 min 45 min 60 minStart
MANUALPROCESS
TriageRemediation
Validation&Closure
Previouslymanualprocessoftriage,informationgatheringanddocumentationhasbeencompletelyautomated.
CommonremediationworkflowaredocumentedwithinandperformedbyCAPA
CAPAorchestratesretestingprocedurestoensureremediationachieved.Oncesuccessisvalidated,documentationandclosureprocesscompletesinfullyautomatedfashion.
BusyNOCpersonnelreactivelymanageissuesbasedonpriority,however,highpriorityalertsmaysitinqueueifoperatorsareworkingotherissues.
RemediationhandledremotelybyDataCenteroperationspersonnel.
FirstavailableNOCoperatorreceivesemailnotificationfromDCOps.Mustfamiliarizethemselveswithissueandthenperformvalidationtestingandincidentclosure.
AUTOMATEDPROCESS
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Integrating:§ People§ Process§ Technology
Todrive…streamlined,repeatableandautomatedactionsacrosstheorganization
CAProcessAutomationOrchestratingAcrossTheOrganization
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CAPAM
PLATFORM
INTEGRATION
PROCESS
MAINFRAME WINDOWSSERVERS
UNIX/LINUXSERVERS
VIRTUALSERVERS
CLOUDSERVERS
CAPAM:EnterpriseOrchestration
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CAProcess Automation
CAProcessAutomationEnterpriseGradeOrchestrationEngine
“KEYDIFFERENTIATIONANDVALUE”
§ ProcessControl&Resiliency
§ SecurityFramework
§ EnterpriseIntegration
§ ArchitecturalFlexibility&ScalabilityNetwork&Infrastructure
Management
ServerProvisioning CloudProvisioning
ConfigurationManagement
ChangeManagement
PlatformSupport
ServiceDesk
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HowDoesitWork?ARCHITECTURE&FUNCTIONALELEMENTS
AUTOMATIONDESIGNER
LIFECYCLEMANAGER
AUTOMATIONLIBRARY
PROCESSORCHESTRATORS
APPLICATIONS VIRTUALSERVERS
PHYSICALSERVERS/BLADES
DATABASES NETWORKDEVICES
DISCSCAN
ProcessFormsDatasets
MANAGEDRESOURCES
TOUCHPOINTEFFECTOR
SENSOR
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CAPAM
TRUEDATAFEEDS
REALMETRICSTOMEASUREBY
REPEATABLE
PROCESSES
CONSISTENTR
ESULTS
PAM+
PatchManagement
PAM+
AgentSuppression
PAM+Job
Scheduling
PAM+
ApplicationDelivery
PLATFORM
INTEGRATION
PROCESS
CAProcessAutomation:NotJustforMTTR
AlertSppression/MTTRAutomationSolutionDemonstration
CaseStudiesSolutionImpact
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RealWorldProblemè RealValue
1 20,000 $19 $4.56MMUSECASE SAMEDAY
REQUEST/MONTHCOSTOFEACH
MANUALREQUESTANNUALCOSTPERYEAR
50% $3,000,000REDUCTIONSDRSBY
AUTOMATINGPROCESS
ANNUALSAVINGS!!!
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LargeRailroadTHEBACKGROUND
DeliveraneffectiveFaultManagementSystem
CAMainframecustomerforalmost30years.
Firstsignificantfootprintonthedistributedsideofthehouse. CAengagedwiththecustomerinaverydetailedPOCalongwithIBMandEMC.
RFPProcessforthesolution,weputinourduediligencetogetaCAMAPFoundationAgreementinplace.HugeteameffortforthiswinanditputsCAinagreatpositionmovingforwardwiththecustomerinseveraladditionalkeyareas.
§ POCforProcessAutomationtodoparsingofinformationinfilesandperformingeventactivities
§ CrossBUSalesteamsandtechnicalteamsworkingforacombinedsolutioninordertoeffectivelywinthisopportunity
§ NeededadetailedsolutionforFaultManagement
§ BelievedthatCATechnologiescouldsolvetheirprobleminmanagingtheirenvionment
§ AbilitytoprovideAutomationbeyondthecapabilitiesofSpectrumwiththeabilitytopolldevicesandlookatalarmsandhavetheabilitytoeffectivelygenerateeventsbaseduponthem
§ Tightlyintegratedsolutionandflexibilitiyofthetechnology
§ Provided thecustomer withtheabilitytocreateconditionalrun-bookcapabilities
EXECUTION WHYTHEYINVESTED?
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GlobalSportsCompanyTHEBACKGROUND
Clientwasseekingwaystoincreasetheefficiencyoftheirsupplychain
CAWorkloadAutomationwasbeingusedtomanageanextremelyhighvolumeofSAPjobs.
PriortoCAProcessAutomationITwasspendinghundredsofhoursdevelopingthecustomautomationscriptsandcross-platformintegrationsthattheirsupplychainrequired.
TheywantedtoincreaseefficienciesbyautomatingmanualtasksusingCAProcessAutomation
§ CAProcess Automationwas identifiedas aquick waytoreducetheamountoftimespent onmanaging manualtasks associated withRetailOnDemand jobs.
As aresult:§ Cut overall costs while improving
flexibility through dynamic allocationofcomputing resources.
§ Reducethetimetopromoteworkloads fromdevelopment toproductionby95%.
§ Reducethetimeit takes toresolvefailed jobissues by50%.
§ Enable authorized user toeasilyscheduleandexecute specificworkload jobs.
§ Ensure compliant configurations,reporting,andcorrective actionsacross departmental boundaries
CAProcess Automationallowed theClienttomoreefficiently manage theprocess ofacquiring theraw materialsneeded toproduceproducts,andthentostreamline thedeliverytotheirglobaldistribution centersoftheirproducts,onscheduleandonbudget.
EXECUTION WHYTHEYINVESTED?
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WhyCAProcessAutomation
SPEED
“WithCA’sSolutionwewereabletoaccomplishinhourswhattheircompetitiontookweekstodo”–Oneoftheworldslargestbenefitproviders
Handles automatically over20,000change requests amonth – One oftheworlds largest banks
“UsingCAProcess Automationhasdelighted our downstreamcustomers,those doing theinstallations,andwe arefindingthey arenow very supportive andengaged inwhat we aredoing.”-LargeNorthAmericanHealthServicesProvider
SCALABILITY ADAPTABILITY
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Questions?
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