pre-con ed: leverage the dynamic service modeling functionality with ca service operations insight...

World®’16

Pre-ConEd:LeveragetheDynamicServiceModelingFunctionalitywithCAServiceOperationsInsighttoExpediteITAlignmentwiththeBusinessandBusinessServiceMonitoring

JeffMorris,PrincipalEngineeringServicesArchitect,CATechnologies

DO4X71E

DEVOPS– AGILEOPERATIONS

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Abstract

CAServiceOperationsInsightscanimproveyourabilitytomeetservicelevelagreementsIThaswiththebusinessbymodelingtheapplication,infrastructureandothercomponentsofcriticalbusinessservicesandmonitoringbybusinessservicesvs.justbytheindividualcomponents.Inthissession,learnhowyoucanleveragethedynamicserviceimportcapabilitiesoftheCAApplicationPerformanceManagement(CAAPM)andCASpectrumconnectorstoCAServiceOperationsInsightincombinationwithservicediscoverypoliciestominimizethemanualeffortrequiredtobuildservicemodels.Wewillhighlightnew,flexibleserviceimportfunctionalityfromCAAPMTeamCenter,fromvirtualtopologydatafromCAUnifiedInfrastructureManagementviatheCASpectrumconnectorandCASpectrumintegrationwithCAUnifiedInfrastructureManagement.Pre-registrationstronglyencouragedasspaceislimited;pre-registeredattendeeswillbeadmittedfirst.

JeffMorris

CATechnologies,TechnologyAdvisorPrincipalEngineeringServicesArchitect


Agenda

CASERVICEOPERATIONSINSIGHT‒ MANAGEMENTTOSERVICE

SERVICEIMPORTFROMCAAPPLICATIONPERFORMANCEMANAGEMENT

SERVICEDISCOVERY

CASERVICEOPERATIONSINSIGHT– DYNAMICSERVICESDIRECTION

1

2

3

4


CAServiceOperationsInsight–ManagementtoService


WhatIsaService?

§ Differentmeaningstodifferentpeople– Oftenconsideredsomewhatsynonymouswithapplication

§ Businessservice– Asuiteofapplicationcomponentsandassociatedinfrastructureworkingtogethertoprovidea

specificnamedvaluetotheorganizationand/oritscustomers– i.e.“Onlinebillpay“

§ ITservice– Somewhatmorelow-level– maynothaveafrontend– Componentsofmanybusinessservices– i.e.“VoIP”,“DNS”

6


ServiceTopology

Servicepropagationbasedon:§ Alarmseverity§ CIsignificance§ Relationshiptype

§ Letter(O)depictsrelationshiptype

§ Number(8)depictssignificanceofchildCIonscaleof1-10


Whatis“ManagementtoService”?§ “AlertManagementinaServiceContext”

– aka“EventManagement2.0”

§ Paradigmshiftforthe“BusinessOperationsCenter”– FundamentalintransformationfromtraditionalNOCapproach– LeveragesbothapplicationANDinfrastructurealertstoisolaterootcauseof

aserviceoutage

§ Alignmentofalertstoservicemodel– Forcesfocustoonlythosealertsaffectingthegivenservice

§ Service-focusedworkflowandtriage– Incidentscreatedforserviceoutage– TriageprocessinBOCforrootcausedomainisolation– handofftoLevel2SME


BusinessOperationsCenterTransformation§ BOCmanagement

– MonitoroverallservicehealthwithCAServiceOperationsInsightdashboard– Alignwithbusinessonservicehealth&availability

§ Serviceresponder– Performend-to-endservice-basedtriage– PrimarilyusingCAServiceOperationsInsightconsoleandlinkstoMDRs(i.e.CAApplication

PerformanceManagement,CASpectrumandCAUnifiedInfrastructureManagement)– Maingoal:domain-levelisolation– Hand-offtoL2/L3SMEsaftertriage

§ Servicedesigner– Workacrosssilos(business,app,infrastructure)toensureaccuracyofservicemodels

andcompletenessofmodel– Ensurebusinessservicemodelsaligntobusinesspriorities


ServiceTopology‒ModelingStrategies§ Top-down

– Application-centric– Flowsfromuserinteraction(businesstransaction)toapplicationtocomputersystem

todependentinfrastructure(routers,switches,etc.)– Most-accuraterepresentation– likeadependencygraph

§ Bottom-up– Traditional,infrastructure-centric(i.e.CASpectrumtopology)– Betterforinfrastructure-onlyservices,notasidealforbusinessservices

§ “Grouped”– OrganizeintogroupsbyCItype(i.e.appservers,databases,etc.)– Goodforusewithcustom(“cluster”/“group”)policy– Canbeahybridwithtop-downandbottom-upmodalities


ImportingaServicefromCAApplicationPerformanceManagement


CAApplicationPerformanceManagementConnector3.0/3.1§ SupportsCAAPMTeamCenterinr10.1+

– SupportsserviceimportusingnewCAAPMrelationshipmap– TeamCenter– ChangeinarchitecturefrompreviousCAAPM9“triagemap”– CAAPMconnector3.1supportsleveragingcustomTeamCenterattributesfordefining

servicescope

§ SupportgranularCIdiscoveryassoftwarecomponentCIs– BaseduponmetricpathsinCAAPMinvestigator– EPAgent support(i.e IBMMQpowerpackandWebServerpowerpack)– Supportforuser-definedcustominstrumentation

§ Versionssupported– AllsupportedversionsofCAAPMthrough10.3


InstallationChanges§ GenerateclientAPItoken

– PartofnewsecuritymodelforCAAPMRESTAPIswithTeamCenter– Capturedbyconnectorinstaller– Mustusesameuserfortokenthatconnectorwilluseforotherwebservices

§ ForCAAPM10.1– Upper-rightcornerdropdownbyuser-name– “GenerateAPIToken”


GenerateClientToken– CAAPM10.2+§ Differentprocedure

– Clickon“Gear”icontoaccesssettings– Choose“Security”tab– Click“GenerateNewToken”– Inpop-updialoggivetokenaname

§ i.e.SOI-APMConnector

– Choose“NeverExpires”


ScopingConfigurationFile§ Locatedin<SOI>/resourcesfolder

§ Controlsgranular“SoftwareComponent”CIcreation

§ MetricGroup tag– referstoagroupofCIsbelongingtothesameMetricPath– agentRegex (optional)– FilterofwhichCAAPMagentsthistagoperateson

– path– The“MetricPath”oftheparentfolder§ ChildfoldersareeachdynamicallydiscoveredassoftwarecomponentCIs§ One-leveldiscovery

– ciFilterExp – filterexpression– regularxxpression – default=“.*”§ Operatesonlistofmetricpathsdefinedabovebypath§ Onlyfoldersmatchingthefilterexpressionareincluded

– name– nameforthisgroup§ StoredinTagsattributeofcreatedCIs(grp-XXXXX)§ CanbeusedbyservicediscoverypoliciesinCAServiceOperationsInsight


AlertRoutingforCAAPM(Introscope)Alerts§ Firststep– checkforsoftwarecomponentmatch

– Usesmetricpathofalertedmetric

– StripoffonenodeofpathatatimelookingforamatchtoasoftwarecomponentCI

– Iffound,AlertedMdrElementID becomesthatCI

§ Default– Ifnomatchfound,attachtoagentCI(RunningSoftware)

§ Example– <MetricGroup path=“JSP”ciFilterExp=“.*”name=“JSPPages”/>

– SoftwareComponentCI=“JSP_MyPage.jsp”

– Metricpathofalert=“MyHost_MyProcess_MyAgent_JSP_MyPage:Average ResponseTime”


IntelligentRoutingforCEM-basedIntroscopeMetrics§ CustomerExperienceManagement(CEM)incidentalerts

– ObsoletewithCAAPM10.1+

– Customerchallengesduetolackofauto-clearfeatureinCAAPM

§ CEMbasedmetricsinIntroscope– RTTMMetrics– BusinessServices|<name>|BusinessTransactions|<name>|….

– Businesssegmentmetricswithinagents

§ Intelligentrouting– ConnectorautomaticallyattemptstomatchthesetobusinesstransactionCIsinCAService

OperationsInsight


ImportServices§ Domainmanagerssuchas

CAAPM,CASpectrumandCACMDBhaveserviceconcept

§ PreviouslydefinedservicesindomainmanagerscanbeimportedintoCAServiceOperationsInsight– Leveragesyourexistinginvestment

– EstablishesthatCAServiceOperationsInsightshouldmanagetheservice

– Importedservicescanbemodifiedandextended


AutoImportServices§ Whenautoimportissettoyesforaconnector:

– Allexistingdomainmanagerservicesareimmediatelyimported

– Anynewdomainmanagerservicesarealsoimportedaftertheybecomeknowntotheconnector

Someconnectorsarenotautoimportcapable

Theautoimporttogglebuttonsarelocatedhere


ImportaServicefromCAAPM§ CAAPMservicemodelrepresentsthe“tophalf”ofatopdownmodel


ServiceDiscovery

22 ©2016CA.ALLRIGHTSRESERVED.

ImportingServiceModelsfromCAAPM§ CAAPMTeamCentermodelestablishesthefoundationoftheservicemodel

§ CAAPMrelationshipmapsvs.CAServiceOperationsInsightservicemodels– CAAPMmodelsareverygranular– idealforapp.support– ForCAServiceOperationsInsight,theCAAPMconnectorcollapsesthemodeldownto

operationalgranularity– Criticalfaultcomponentsandtheirrelationships

§ Businesstransactions,JVMs/CLRs,databases,hostsystems

– ModelcanthenbeextendedinCAServiceOperationsInsighttoincluderelatedinfrastructurefromotherdomainmanagers(CAUnifiedInfrastructureManagement,CASpectrum)

§ NewforCAAPMconnector3.1– user-definedservices– Leverageuser-definedattributesfromCAAPMTeamCentertoscopeserviceinCAService

OperationsInsight


ServiceDiscoverPolicyEditorUI

AccessfromtheCAServiceOperationsInsightconsole§ Toaccesstheservicediscovery

policyeditor,clickTools>ServiceDiscoveryPolicies

§ Atstartup,withtherootnodeselected,therightpanedisplaysservicediscoverypolicydescriptorrevisiondetails


ServiceDiscovery– DynamicServices

§ Createsservicesbaseduponselectedcriteria

§ SimilartoglobalcollectionsinCASpectrumandgroupsinCAUnifiedInfrastructureManagement

§ SupportsanyUSMattributesofCIsformatching

§ Supportsregularexpressions


ServiceDiscovery– DynamicServicesCAUnifiedInfrastructureManagementGroupsExample

CAUIMdynamicgroupspecification

CAServiceOperationsInsightdynamic servicespecification


ServiceDiscovery– AutomaticRelationships

§ Extends anexistingservicemodel

§ Addsrelationshipsbetweenexisting CIsinthemodelandotherknownCIswhichmatchasetofcriteria

§ Providesourcecriteria,targetcriteria,andmatchcriteria

§ Canapplytoallservicesorselectedservices


ServiceDiscovery– AutomaticRelationshipsRunningSoftware– ComputerSystemExample


ServiceDiscovery– UnmanagedRelationships§ Extends anexistingservicemodel

§ Discovers“unmanaged”componentrelationshipsalreadyexistingindatabaseasprovidedbyagivendatasource– “Unmanaged”– relationshipsnotscopedtoaservice– Example:infrastructuretopologyfromCASpectrum

§ “Source”CImustexistinservicemodel

§ Matches“Target”CIbaseduponmatchingcriteria– e.g.hostconnectedtoswitch


ServiceDiscovery– ElasticVirtualTopology§ CAUnifiedInfrastructureManagementVMwareprobeconstantlytracks

virtualrelationships– WhichVMisattachedtowhichESXhost

§ CAUnifiedInfrastructureManagement-CASpectrumsyncsvirtualtopologyandaddstoCASpectruminfrastructuretopology

§ CAServiceOperationsInsight-CASpectrumconnectorcanpublishselectedrelationshipstoCAServiceOperationsInsightas“unmanged”relationships

§ CAServiceOperationsInsightdynamicallymaintainsvirtualrelationshipsinitsmodelsviaservicediscoveryunmanagedrelationshippolicy


ServiceDiscovery– UnmanagedRelationshipsVMtoESXHostExample


End-to-EndServiceModel

JVM

VirtualMachine

ESXHost


CAServiceOperationsInsight– DynamicServicesDirection


ManagementtoServiceandDynamicServiceModeling

WithcomplexBusinessServicesattheheartofanorganization’sincomestream,a

modernstrategyformanagingandmonitoringtheseservicesiscritical. Thekeyto

decreasingcostsandMTTRintheApplicationEconomyisaparadigmshifttobridge

thegapbetweenApp/InfrastructuremanagementandtransformingtheNOCintoa

BusinessOperationsCenter. CAServiceOperationsInsightprovidesorganizationswith

theneededfunctionalitytoachievethissortoftransformation. ItleveragestheImport

andServiceDiscoveryfeaturesthatallowsteamstodecreasetheadministrativecosts

ofmanagingandmaintainingthedynamicservicemodels.


Thankyou.

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