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Precision PlacementESTABLISHED IN 1980

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About Us and Our History Precision Placement is a leader in the recruiting and staffing industry. We have more than 35 years in the industry, we have developed the skills to find the optimal fit between a candidates and employers.

Precision Placement was founded in 1980 to service the recruiting and staffing needs for multi-business firms. Due to our success, we have expanded our recruiting services to many industries.

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Our Company Model and Locations

Precision Placement is one of the largest recruiting companies in the United States. We are the bridge between companies and qualified candidates. Our expertise in different industries makes our staff highly qualified to bring great people and great firms together for the benefit of everyone.

We are located in the United States, London, Hong Kong, and Paris. Our locations provide international services that are key for expanding companies and interested candidates.

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Enterprise

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Company Overview and HistoryFounded in 1957, Enterprise Rent-A-Car is an internationally recognized brand with more than 7,000 neighborhood and airport locations throughout North America and Europe. Through tremendous leadership and the entrepreneurial spirit of our employees, Enterprise is the largest car rental brand in North America, well-known for its great rates, award-winning customer service and picking up local car rental customers at no extra cost.

Today, Enterprise is a total mobility provider offering consumers neighborhood and airport car rental, car sharing, ride-matching, vanpooling services, car sales, exotic car rental, motorcycle rental and truck rental. In addition, the Enterprise Holdings Foundation has contributed more than $200 million to thousands of local non-profits focused on community improvement, education and environmental stewardship.

We are committed to doing things the right way: taking care of our customers, our employees and the communities we serve.

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Enterprise’s Operational Structure

Operations are maintained by “The Balance” of four components:

◦ Customer Satisfaction- as measured by monthly customer surveys

◦ Employee Development- as measured by retention and advancement of employees

◦ Fleet Growth

◦ Profitability

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Orientation of New Employees“A career at Enterprise isn’t a sprint. It takes dedication and hard work. It’s important that new hires learn and absorb as much as they can while focusing on what works best for the business and for them. During the first few training sessions, they are learning the core areas of our business and what it takes to be successful. These are lessons that can take them a long way in the business.”

- An Enterprise trainer

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Orientation of New Employees During new hire orientation, employees learn about Enterprise’s founding values, customer service processes, company computer programs, and Enterprise’s business structure.

◦ Orientation is completed through a 3-Stage Training Program

◦ Stage 1 - completed after 30 to 60 days in the branch. Employees review their customer service skills.

◦ Stage 2 – 90 to 120 days from date of hire. Employees meet and talk with managers from several different departments about company processes.

◦ Stage 3 – 5th or 6th month after hire. Preparation begins for MQI (Management Qualification Interview)

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EnterpriseJOB SELECTION PROCESS

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Job DescriptionCustomer Service Internal Technical Specialist

◦ The I.T. Customer Service Specialist Department is made of a team of dynamic IT professionals who specialize in providing business-critical technical support to over 7,000 rental branch locations, our corporate offices, and customers. Our support analysts and specialists deliver an exceptional customer experience while executing specific troubleshooting techniques. We have a uniquely designed support model that enables our team to become subject matter experts in a variety of disciplines, including Network, Wired Hardware, Mobility and Applications.

◦ Job Responsibilities: Deliver the highest quality of service and technical support, assist in the assessment, design, development, implementation, evaluation and maintenance of training programs, serve as a SME (technical subject matter expert), stay current with technical support center trends, issues, and processes, serve as a mentor to new hires to provide on the job training.

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Job Description Potential Relocation Opportunities

◦ St. Louis

◦ New York

◦ Tampa

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Job Qualifications Authorized to work in the U.S. without company sponsorship

Ability to effectively communicate with technical experts

Strong troubleshooting skills and previous technical support experience at a Support Specialist level or higher

Strong written and verbal communication skills and some prior experience mentoring

Customer service oriented, professional demeanor, and act as a role model

Ability to analyze problems and develop creative solutions

Strong multi-tasking skills and the ability to effectively prioritize work

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Job Qualifications Strong knowledge and experience in the following areas:

◦ Mobility solutions, tablets, smartphones, laptops.

◦ Remote connectivity solutions (Citrix, VPN, VoIP, etc.)

◦ iOS and Android operating systems (Mac is a plus)

◦ PC hardware and peripherals

◦ Client/Server software, including windows 7 and MS Office

◦ applications

◦ Basic network infrastructure, including LAN/WAN and wireless

◦ Connectivity

◦ Browser and web-based application support

◦ Common support tools, such as Active Directory, Remote Assistance

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Enterprise’s Company Culture Enterprise Rent-a-Car and Enterprise Holdings are guided by their “Cultural Compass”

This Cultural Compass includes:

◦ Operations

◦ Diversity and Inclusion

◦ Workplace Quality

◦ Business Ethics

◦ Public Affairs and Philanthropy

◦ Environmental Conservation

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Enterprise’s Diversity and Inclusion Principles

In order to attract and retain the best talent, Enterprise focuses on:

◦ Recruiting

◦ Talent Development

◦ Engagement

◦ Training and Awareness

◦ Integration

◦ Supplier Diversity

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Enterprise’s Workplace Quality Workplace Quality provides an atmosphere that challenges employees to achieve greater milestones, increase productivity, and attain better retention rates.

Factors that contribute to Workplace Quality:

◦ Work/Life Integration

◦ Training and Development

◦ Engagement

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Company Values and Ethics Business Ethics are exemplified through integrity, responsibility, credibility, and commitment.

Compliance to ethics is created through:

◦ Awareness. Create pervasive awareness of the program and its practices.

◦ Education. Develop shared understanding of what it means to operate in accordance with ethical principles.

◦ “Living it.” Create an adherence to ethical principles that transcends mere compliance.

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Public Affairs and Philanthropy Community relationships strengthen the business and brand.

Enterprise focuses on:

◦ Relationship development with community leaders, government officials, and other partners to promote public policy.

◦ Community engagement demonstrates an awareness for social, cultural, and business issues.

◦ Partnerships create goodwill and a favorable reputation for Enterprise.

◦ Collaboration between divisions and outside organizations creates public awareness.

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Enterprise’s Environmental Conservation

Enterprise understands the company’s impact on the environment and uses the following to evaluate the company’s social responsibility:

◦ Measurement

◦ Cost Reduction

◦ Conservation

◦ Compliance

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Educational Background Required

Bachelor’s Degree in Informational Technology, Computer Science, or related fields is required

Certifications:

◦ Microsoft

◦ Cisco

◦ Oracle

◦ Certified IT Specialist

◦ MT and/or MLS

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Required Work Experience Experience with SQL Server

Dynamics-Nav

Salesforce.com

SharePoint

AJAX

ColdFusion

Flash Development experience

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Preferred Personal Qualities and Characteristics

Hard, persistent worker

Awareness of company reputation

Genuine friendliness

Listener

Personal Honesty

Integrity

Community Driven

Personal Diversity

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Compensation The national average for this position is $112,800

The average for St. Louis is $115,471

◦ The reason St. Louis is higher than the national average is due to IT development in the region and large companies such as MasterCard, Monsanto, Boeing, and Enterprise.

The possibilities for relocation include salaries of:

New York: $118,201

Tampa: $108,152

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Applicant Information

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Interview Format at EnterpriseAt Enterprise, the interview style is typically face to face.

Enterprise normally starts with a phone interview for entry level positions. However, when working with a recruiting company, phone interviews are not required.

The interview will seem very informal, just like a normal conversation. Be careful! This is when people will over share in the interview.

Enterprise is notorious for asking extremely difficult questions. Be prepared by looking over the example questions we have provided and have concise and informative answers prepared.

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Questions asked by interviewer What experience do you have in the information technology field?

Give me a suggestion you have made and subsequently implemented while working in the information technology field?

Have you planned and implemented any significant modifications or additions to your company’s IT infrastructure? Describe your personal contribution to the process.

Tell us about any procedures or modifications you have implemented to your companies information system to improve network or other areas.

What is the most complex and difficult IT project you have worked on?

Give an example of when you had to present complex information in a simplified manner so people who are not familiar with IT could understand it.

Have you worked with any groups in the IT field? If so describe a time where you worked with a particularly difficult group and how you handled the situation.

What training or classes have you done to become better qualified for your career?

What have you learned from mistakes while working as an information technology specialist?

What challenges are you looking for in this position?

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Questions asked by candidate What type of projects will I be working on? Could you show me an example?

What type of skills is your current team missing and you are looking for in a new applicant?

What are the biggest challenges someone in this position would face?

With technology changing so quickly, how do you think this job would change in the next year? The next five years?

Is there any specific training I would need to through to learn your IT system before starting in this company?

Since the IT field is always changing, what kind of continuing education and training programs are offered?

What is the most important thing you would like to see me accomplish in my first 3 months with the company?

What advancement opportunities are available in the organization, and can you describe what an employee would need to do to take advantage of those opportunities?

Will I need to travel to work, go it technology conferences, or go to training out of state?

Is there anything about my background or resume that concerns you and makes you think I might not be a good applicant for this position?

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Appearance for Interview for Men

What to wear:

Two piece suit in a conservative color

A tie in a simple patter that compliments the suit

Button down, pressed shirt

Polished dress shoes

What to have:

A neat haircut

Clean trimmed fingernails

Minimal cologne

Light briefcase or portfolio

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Appearance for Interview for Women

What to Wear:

A conservative colored suit with a skirt or pants

Skirt length should be below the knees

Shirts should be basic or with minimal pattern

Pantyhose should be close to skin tone

Basic pumps. No sandals or athletic wear.

Make-up should be kept to a minimum

Perfume should be used sparingly

What to have:

Small briefcase or portfolio