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Predict® Service Program by ZEISSCustomized support program for your individual needs
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ZEISS Predict Service ProgramSupport whenever needed
At ZEISS customer care goes beyond warranty. We are committed to sustainyour long-term operations with excellent front-line service based on comprehensiveand flexible support packages. That‘s what ZEISS Predict is all about.
Main Facts
The ZEISS Predict program levers the extensive
knowledge that we have gained over many
years from our worldwide installed base to help
customers improve productivity and reduce costs.
Excellent support and cost effective tool perfor-
mances maximise the return on investment that
you rightly expect after the purchase of capital
equipment.
With a highly skilled and resourced infrastructure
in all major international markets, ZEISS is able
to offer solutions that can target ultimate tool
performance, high uptime, overall effectiveness,
cost of ownership, or indeed all in combination.
The ZEISS Predict program helps you to protect
your investment in leading tools.
We understand very well that our tools sit in your
critical path of mask manufacture, often being
“one of a kind” systems. For this reason ZEISS has
developed concise and beneficial maintenance
plans within the ZEISS Predict program framework
in order to minimise unplanned events.
Together with our three key spares hubs in Europe
(Germany), Asia (Taiwan) and USA (San Francisco),
ZEISS Predict provides the highest assurance for
seamless manufacturing.
Our expertise for your ultimate tool
performance
Predict® Service
Program by ZEISS
Customized support
program for your
individual needs
› Main Facts
› Predict® Program Levels
› Additional
service offerings
› ZEISS
Predict® Program LevelsFull Flexibility by individual Service Programs customized to your needs
The program can include weekly, monthly, quarterly, half annually and annually services, as defined in the maintenance schedule.
Your needs
Our solutions
Sustain tool stability
Technician on-site labor
Predict® | basic
Labor & PM contract [annual based]
Predict® | advanced
Labor & PM contract [multiple year based]
Predict® | proficient
PM contract including PM labour plus high risk parts coverage multiple years based
Predict® | premium
Labor & PM & parts coverage contract [multiple year based]
Predict® | premium plus
Labor & PM & parts coverage contract [multiple year based] + individual options
PM Parts & consumables Multiple year PM parts Unpredictable failing parts
Cover wear & tear in time Minimize /control risks
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Predict® Service
Program by ZEISS
Customized support
program for your
individual needs
› Main Facts
› Predict® Program
Levels
› Additional
service offerings
› ZEISS
Predict® Program LevelsChoose your Service Program to achieve optimum performance
Predict® | basic
With ZEISS Predict | basic we ensure timely access
to spares and support priority along with high tool
performance and availability at the lowest cost.
Predict® | basic covers all required wearing parts
and labor hours to perform our proactive annual
maintenance program on an annually basis.
Predict® | advanced
Choosing ZEISS Predict | advanced enables you
to reduce the risk of service costs by covering
proactive exchange and extend warranty of
components and parts with an guaranteed MTBF
and high uptime of ≤ 3 years. Predict® | advanced
includes our basic package plus it covers all service
costs to perform proactive parts exchange of
defined parts identified as having lifetimes of up
to 3 years (annually plus multi annually PM parts
exchange).
Predict® | proficient
With ZEISS Predict | proficient
we provide a product for our
customers owning tools that
have been in operation for five
years or more. The Predict® | proficient concept is
a step beyond Predict® | basic and can include all
labor in addition to so-called “risk” parts that have
been identified during any product generation’s
time in the field. In this way you benefit from the
best balance of tool availability and affordabillity
for more mature systems.
Predict® | premium
If you are looking for a fixed cost of ownership
and no risk solution along with high uptime, we
are pleased to offer you ZEISS Predict | premium.
Take complete control of the cost by including
labor costs, travel costs and costs for spare parts
in your Predict® | premium service agreement.
We make your service outlay entirely predictable.
Your budget is not affected by unforeseen costs:
maximum performance and availability are
factored into a single superior protection plan.
This contract is available for all our systems.
Predict® | premium plus
As a holder of a ZEISS Predict | premium plus
you will always benefit from priority treatment.
We are providing fastest possible on site
engineering response and spare parts delivery.
This includes engineers and consignment stock
dedicated at your facility and is offered in
addition to the Predict® | premium package.
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Predict® Service
Program by ZEISS
Customized support
program for your
individual needs
› Main Facts
› Predict® Program
Levels
› Additional
service offerings
› ZEISS
Predict® Program LevelsFull Flexibility by individual Service Programs customized to your needs
High uptime, MTBF
Priority escalation
Priority parts delivery
Matching to original spec.
Optimized local parts stock
CIP of hardware and software updates
< 4h response time
< 2h response time
Covering high risk parts failure
Covering all tool down events
Majority of parts delivery < 24h
Majority of parts delivery < 4h
Predict® | basic
x
x
x
x
x
x
Predict® | advanced
x
x
x
x
x
x
x
Predict® | proficient
x
x
x
x
x
x
x
x
Predict® | premium
x
x
x
x
x
x
x
x
x
x
Predict® | premium plus
x
x
x
x
x
x
N/A
x
x
x
x
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Predict® Service
Program by ZEISS
Customized support
program for your
individual needs
› Main Facts
› Predict® Program
Levels
› Additional
service offerings
› ZEISS
6
Additional service offeringsChoose your Service Program to achieve optimum performance
Upgrades Business
Some of our photomask systems are developed to
have additional capabilities, often with an upgrade
path to maximise their application space and
usage in the market. Such options or upgrades can
address both technical capability and productivity
of our equipment.
Refurbishment
Refurbishing is ideal for equipment in the field
which is used for many years and across many
technologies. Combining high skill levels with
state of the art testing and support can ensure
that every tool conforms to original specifications,
meets all relevant safety standards and includes
the latest licenced system software.
Relocation
Due to the dynamic marketplace and longevity
of ZEISS equipment, you might find yourself in
the situation were you require the relocation of
your systems. Whether this be within a single
cleanroom, or right around the globe – you can be
confident that ZEISS has the infrastructure to make
this happen. Right from a simple installation, up to
refurbishment with a commitment to the original
specification.
Consulting
As an integral part of Predict® we offer consulting
services that can act not only on the tool, but
also at the fab level. Using the extensive industry
knowledge of our specialists we have the ability
to uncover solutions that are not always visible
to single organisations. Such can include specific
maintenance activities or process optimization for
tools.
Spares
For those customers who demand additional peace
of mind ZEISS is able to tailor spares packages on
all product lines that can be made available and
shipped to the field. Customers who enter into
the Predict® program can benefit from preferential
pricing for such packages. Together with our three
key spare hubs in Europe, Asia and the US the
program operates fast and smooth.
On-Site
Depending upon your requirements and location,
from time to time it will be sensible to invest in a
support resource that is dedicated to a particular
facility. Such an additional expert can work side by
side with your engineers building a long term and
effective relationship that has been shown to be
successful in all regions.
If you would like to find out more, then please
contact your local Service Representative, who will
be happy to explain the ZEISS Predict program in
more detail.
Predict® Service
Program by ZEISS
Customized support
program for your
individual needs
› Main Facts
› Predict® Program Levels
› Additional
service offerings
› ZEISS
7
ZEISS dense global Sales and Service Network
About ZEISSZEISS is an internationally leading technology enterprise operating in the optics and optoelectronics industries. ZEISS develops and distributes lithography optics, measuring technology, microscopes, medical technology, eyeglass lenses, camera and cine lenses, binoculars and planetarium technology. With its solutions, the company constantly advances the world of optics and helps shape technological progress. The company is divided up into the six business groups Industrial Metrology, Microscopy, Medical Technology, Vision Care, Consumer Optics and Semiconductor Manufacturing Technology. ZEISS is represented in over 40 countries – with around 30 production sites, over 50 sales and service locations and about 25 research and development facilities.
About Semiconductor Manufacturing Technology With a broad product portfolio and globally leading know-how in the fields of lithography and optical modules, the business group covers key processes in microchip production. Semiconductor Manufacturing Technology includes the Semiconductor Manufacturing Optics and Semiconductor Metrology Systems strategic business units. The business group generated revenues of 1.047 billion euros in fiscal year 2013/14 and has a workforce of over 2,900 people. The business group is headquartered in Oberkochen.
For more information please visit us at www.zeiss.com/mask-solutions
International Spare Part Hub
ZEISS Representation/Distributor
Spare parts main flow
Spare parts flow
ZEISS SBE
Carl Zeiss SMT GmbH
ZEISS Korea
ZEISS Japan
Customer Care Centre, TaiwanZEISS Israel
Taiwan Instruments Co. Ltd.
Predict® Service
Program by ZEISS
Customized support
program for your
individual needs
› Main Facts
› Predict® Program Levels
› Additional
service offerings
› ZEISS
8
The moment your vision becomes reality.This is the moment we work for.
// PERFECTION MADE BY ZEISS
Predict® Service
Program by ZEISS
Customized support
program for your
individual needs
› Main Facts
› Predict® Program Levels
› Additional
service offerings
› ZEISS
Carl Zeiss SMT GmbHStrategic Business Unit SMS ZEISS GroupCarl-Zeiss-Promenade 1007745 Jena GermanyTel. +49 3641 64 2563Fax +49 3641 64 [email protected]
Carl Zeiss Co. Ltd. ZEISS Group22 Honshio-cho, Shinjuku-kuTokyo 160-0003JapanTel. +81 3 3355 0256Fax +81 3 3358 [email protected]
facebook.com/zeisssmt
www.zeiss.com/smt/youtube
Carl Zeiss SBE, LLC ZEISS GroupOne Zeiss Drive Thornwood, NY 10594USATel. +1 855 253 8126 Fax +1 914 459 [email protected]
Carl Zeiss Co. Ltd.ZEISS Group9F Kyoungdong Building Sunae-dongGyeonggi-do463825 Bundang-gu Seongnam-siSouth KoreaTel. +82 31 711 5961Fax +82 31 711 [email protected]
Taiwan Instrument Co. Ltd.Customer Care Center15F-2, No. 27, Guanxin Rd.East Dist.Hsinchu City 300TaiwanTel. +886 2 2772 3333Fax +886 2 2731 [email protected]
www.zeiss.com/mask-solutions
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Learn more under www.zeiss.com/mask-solutions
Predict® Service
Program by ZEISS
Customized support
program for your
individual needs
› Main Facts
› Predict® Program Levels
› Additional
service offerings
› ZEISS