predicting user queries to build and - stc india© copyright 2000-2015 tibco software inc. ©...
TRANSCRIPT
Predicting User Queries to Build andInformation Repository.
Mayur Madhav Bhandarkar
© Copyright 2000-2015 TIBCO Software Inc.
Agenda
• A Structural Failure• A Query to Success• What the FAQ?• Oh User! What do Thy Want?• The Crystal Ball of Prediction• The (Information) Matrix Reloaded• The DITA Effect• Buy One, Get Many Free
2© Copyright 2000-2015 TIBCO Software Inc.
© Copyright 2000-2015 TIBCO Software Inc.
A Structural Failure
4
A Structural Failure
© Copyright 2000-2015 TIBCO Software Inc.
Underestimation ofInfluence
Underestimation ofInfluence
Relying upon Otherswithout Sufficient
Control
Relying upon Otherswithout Sufficient
Control
Ignorance,Carelessness,
Negligence
Ignorance,Carelessness,
Negligence
InsufficientKnowledgeInsufficientKnowledge
Forgetfulness, ErrorForgetfulness, Error
Unclear Definition ofResponsibilities
Unclear Definition ofResponsibilities
Choice of Bad QualityChoice of Bad Quality
Objectively UnknownSituation
Objectively UnknownSituation
OtherOther
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A Query to Success
6
A Query to Success
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© Copyright 2000-2015 TIBCO Software Inc.
What the FAQ?
8
What the FAQ?
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© Copyright 2000-2015 TIBCO Software Inc.
Oh User! What Do ThyWant?
10
Oh User! What do Thy Want?
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The big picture.
The relevance of the product.
The detailed possibilities.
The procedure to perform a task.
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The Crystal Ball ofPrediction
12
The Crystal Ball of Prediction
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13
The Crystal Ball of Prediction
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© Copyright 2000-2015 TIBCO Software Inc.
The (Information) MatrixReloaded
15
The (Information) Matrix Reloaded
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Questions having most hits.
Newly added questions.
Popular Procedures.
Modified features.
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The DITA Effect
17
The DITA Effect
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Concept, Task, and Reference Model
Content Reuse
Single-sourcing
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Buy One, Get Many Free
19
Buy One, Get Many Free
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Procedure based queries should not be lengthy.
Turn lengthy procedures into easily consumable media.
Media includes videos, animations, simulations, etc.
Use prediction techniques to create relevant media.
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In ClosingAsk and you shall receive!
All images sourced from Google Image Search results.
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Appendix
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