We wish to acknowledge our debt to all our group members who worked hard for this project and helped develop ideas and approach in report writing.

We owe a great deal to Sister Justina, head of Prem Daan NGO (Airoli, Navi Mumbai) and all other members, who shared their experiences and knowledge that helped us during our visits and works in Prem daan.

We are sincerely grateful to Professor Sushil Parekh, Faculty of subject corporate social responsibility projects, MMS-I, B.V.I.M.S.R. (Belapur, Navi Mumbai), for his guidance throughout our project work.

We would like to thank Prof.Dr. D.Y Patil, the director of Bharti Vidyapeeth’s institute of management studies and research, Belapur, Navi Mumbai for his kind permission to carry on our project work and his cooperation.

Last but not the least we would like to thanks all our college friends for their encouragement and morale support.

JITESH BHILARE: (05) DEEPAK DODDAMANI: (11) RAHUL MAHADIK: (29)

ACKNOWLEDGEMENTS

CONTENTS

1 ABOUT MOTHER TERESA

2 MISSIONERIES OF CHARITY

3 PREM DAAN MISSIONARY (NGO)

4 PREM DAAN: PLACE & CAMPUS

5 MANAGEMENT OF PREM DAAN

6 CONTRIBUTORS TO PREM DAAN

7 ACTIVITIES DONE BY US

8 CONCLUSION

BIBILOGRAPHY AND REFERENCES

INTRODUCTION:

CORPORATE SOCIAL RESPONSIBILITY:

Corporate social responsibility (CSR, also called corporate responsibility, corporate citizenship, responsible business and corporate social opportunity) is a concept whereby organizations consider the interests of society by taking responsibility for the impact of their activities on customers, suppliers, employees, shareholders, communities and other stakeholders, as well as the environment.

This obligation is seen to extend beyond the statutory obligation to comply with legislation and sees organizations voluntarily taking further steps to improve the quality of life for employees and their families as well as for the local community and society at large.

Organizations, which are involved in CSR, either are associated with some non-government organizations; they have their own foundations through which they work for community. Many companies have are doing environmental works under their CSR policy.

NON GOVERNMENT ORGANIZATION:

Non-government organizations (NGOs) are not for profit organizations. There are different objectives behind foundations of NGO’s viz. Conservation: Environment, Wild life, Mangroves, etc. Serving people and humanity: poor, patients suffering from diseases (like AIDS, leprosy), sex workers, and old people etc.

Non-government organizations mostly run by donations of people, organizations that want to give back to society what they are getting from society.

This is a brief report regarding work of Prem Daan NGO in Airoli, Navi Mumbai, which is one of the missionary of great Mother Teresa.

ST. MOTHER TERESA

Born

August 26, 1910

Üsküp, Ottoman Empire

(Today’s Skopje, Republic of Macedonia)

Died5 September 1997 (aged 87)

Calcutta, India

Nationality Indian

Occupation Roman Catholic nun, humanitarian

ABOUT MOTHER TERESA:

St. Mother Teresa (1910-97)

BACKGROUND:

Agnes Gonxha Bojaxhiu was born on August 26, 1910, in Skopje, now the

capital of the Republic of Macedonia. Although she was born on August 26,

1910, she considered August 27, 1910, the day she was baptized, to be her

"true birthday." Her father, Kolë Bojaxhiu was involved in Albanian politics.

In 1919, he fell ill and died when Agnes was about eight years old. After her

father's death, her mother raised her as a Roman Catholic. She left home at

age 18 to join the Sisters of Loreto as a missionary. She never again saw her

mother or sister.

TRANSFORMATION FROM AGNES TO MOTHER TERESA:

Although Teresa enjoyed teaching at the school, she was increasingly

disturbed by the poverty surrounding her in Calcutta.

On September 10, 1946, Teresa experienced what she later described as "the

call within the call" while traveling to the Loreto convent in Darjeeling for

her annual retreat. It was an order from her innersoul. To fail would have

been to break the faith.

She began her missionary work with the poor in 1948, adopted Indian

citizenship, and ventured out into the slums.Initially she started a school in

Motijhil; soon she started tending to the needs of the destitute and starving.

MISSIONARIES IN INDIA:

Teresa received Vatican permission on October 7, 1950 to start the diocesan

congregation that would become the Missionaries of Charity. It began as a

small order with 13 members in Calcutta; today it has more than 4,000 nuns

running orphanages, AIDS hospices, and charity centers worldwide, and

caring for refugees, the blind, disabled, aged, alcoholics, the poor and

homeless, and victims of floods, epidemics, and famine.

In 1952 Mother Teresa opened the first Home for the Dying in space made

available by the City of Calcutta. With the help of Indian officials she

converted an abandoned Hindu temple into the Kalighat Home for the

Dying, a free hospice for the poor. She renamed it Kalighat, the Home of the

Pure Heart (Nirmal Hriday). Those brought to the home received medical

attention and were afforded the opportunity to die with dignity, according to

the rituals of their faith; Muslims were read the Quran, Hindus received

water from the Ganges, and Catholics received the Last Rites. "A beautiful

death," she said, "is for people who lived like animals to die like angels —

loved and wanted."

Mother Teresa soon opened a home for those suffering from Hansen's

disease, commonly known as leprosy, and called the hospice Shanti Nagar

(City of Peace). The Missionaries of Charity also established several leprosy

outreach clinics throughout Calcutta, providing medication, bandages and

food.

As the Missionaries of Charity took in increasing numbers of lost children,

Mother Teresa felt the need to create a home for them.

In 1955 she opened the Nirmala Shishu Bhavan, the Children's Home of the

Immaculate Heart, as a haven for orphans and homeless youth.

The Missionaries of Charity Brothers was founded in 1963, and a

contemplative branch of the Sisters followed in 1976.

Lay Catholics and non-Catholics were enrolled in the Co-Workers of Mother

Teresa, the Sick and Suffering Co-Workers, and the Lay Missionaries of

Charity.

In answer to the requests of many priests, in 1981 Mother Teresa also began

the Corpus Christi Movement for Priests, and in 1984 founded with Fr.

Joseph Langford the Missionaries of Charity Fathers to combine the

vocational aims of the Missionaries of Charity with the resources of the

ministerial priesthood

By 2007 the Missionaries of Charity numbered approximately 450 brothers

and 5,000 nuns worldwide, operating 600 missions, schools and shelters in

120 countries. JOURNEY OF MOTHER TERESA

PREM DAAN MISSIONARY (NGO)

ABOUT PREM DAAN:

Prem Daan is a home for sick and dying destitute, situated in sector 8,

Airoli of Navi Mumbai. It is a gift of love to Mother Teresa missionaries of

charity from D.B. foundation in the memory of their late parents. Prem Daan

is founded in 1992 and still serving humanity.

FOUNDATION STONE OF PREM DAAN

MISSION OF PREM DAAN:

Its mission is to care for, the hungry, the naked, the homeless, the crippled,

the blind, the lepers, all those women who feel unwanted, unloved, uncared

for throughout society, women that have become a burden to the society and

are shunned by everyone.

HOW PEOPLE ARE BROUGHT TO PREMDAAN

As premdaan is home for sick & dyeing people who are abandoned out of

the family & have no means or capability to get for their livelihood and even

people with the mental depression & challenge are brought to premdaan.

Only females are being treated in Prem Daan, Airoli.

PREM DAAN MISSIONARY (NGO)

Most of they live besides the roads, some in the government hospitals for

many days because of depression due to their family problems, mentally

challenged babies roaming on the roads without any foods for several days

& unwanted children left on the streets. All these patients are brought mostly

by police personals & sometimes by social workers only after the

observation that these people really need help.

TREATMENT IN PREMDAAN:

Once people are brought to premdaan they are treated as patients. Sisters

are given special training to take care of such patients. Most of the patients

are not even in a position to tell their names & don’t want to talk with

anybody because of the fear of people .So they are not asked for names, their

history, any reason for prevailing situations.

Initial days of their arrival are given to let them become stable & feel

secured in Prem Daan, once they are settled routine checkups are done,

injections & medicines are given to restore their normal health.

ARRANGEMENT FOR PATIENTS:

There are around 200 patients including 42 children & remaining

elders. There are three major blocks for patients, one for children & other

two for elders. Each block is provided with cots, cupboards for everybody.

Other things like clothes, toothpaste, footwear, etc. are also provided.

Doctors associated with Prem Daan do regular check up of patients.

ROUTINE OF PATIENTS

Patients start there routine from 5:30 a.m. onwards. After a voluntary

prayer, breakfast is given at 7:30 a.m. No specific compulsory work is given

to anybody but those who can do some works, can do normal jobs like

helping for cooking, sweeping in their own sections, keeping proper

arrangements of things & help sisters.

At 11:30 the lunch is given after which they go to rest. Again at 6:30

p.m., dinner is provided after evening prayer & there after they go to bed.

Recreational facilities like music, videos & newspaper for those who can

read are also carried out, so that it would help them to forget bad memories

of life & start new life again.

STATUE OF MOTHER TERESA AT THE ENTRANCE OF PREM DAAN

PREM DAAN: PLACE, CAMPUS, AND ENVIRONMENT.

GARDEN AREA:

Prem daan has a large area. At the entrance of the NGO, there exists a statue

of great Mother Teresa. Prem daan has some three-four buildings positioned

in a proper manner such that entire area is freely accessible. It is

supplemented by lush green gardens in between. Gardens of Prem daan have

diversity of plants. It contains coconut, mango trees, and flower plants,

etc.which makes the area fit for patients. In gardens many benches and

seating arrangements for patients is present. Two gardeners take care of the

entire garden area outside the buildings.

PREM DAAN: VIEW OF BUILDINGS INSIDE THE CAMPUS

The reason behind maintaining such a natural surrounding is to provide

good hygienic and pleasant environment to the patients. Philosophy and

preaching of Mother Teresa, is engraved or displayed in the form of pictures,

wallpapers in entire campus of Prem daan.

When patients are brought to the Perm daan for the first time, they are

usually depressed & not in position to speak anything. So they just want a

calm & cool place to feel safe and relax. This garden also indirectly helps

them healing their wounds.

ADMINISTRATION BUILDING:

This building has a small administrative office, proper seating arrangements

for visitors. There is small storage room where cloths, grains etc given by

people is stored. Simplicity is maintained throughout the NGO.

Mess is present for lunch/dinner of these patients. They have fixed time

for lunch and dinner and they all gather there for having their food.

ADMINISTRATION OFFICE OF PREM DAAN

MAIN BUILDING (PATIENT’S SECTIONS):

Main building has three sections on each direction and small garden at a

centre. At the centre of the garden there is one more statue of Mother.

There is small walking area of cement at the perimeter of the garden. At the

corner of these walking areas there is seating arrangement done for patients.

Generally patients like to sit in these areas, so that they feel secured and

needed by the group. It helps them to generate feeling of togetherness.

As you enter this area exactly opposite side section is Children ward, left

and right sections are for elder women. Children section has arrangement of

cradles in line, along with beds, etc. Some female always stay in children

room to look after them.

There are two different female wards in Prem Daan. Again steel cupboards

separates women ward into two subsections. Proper arrangement of beds can

be seen in the female wards.

In the backside of female ward there is again exit to another garden, where

they wash and dry cloths. wash utensils etc.

KITCHEN OF PREM DAAN

Kitchen of the Prem daan is occupied with large number of utensils required for so many patients.

FEMALE SECTION OF PREM DAAN: It has proper arrangements of beds & cupboards for every patient.It is always kept neat and clean.

MANAGEMENT OF PREM-DAAN

ADMINISTRATION:

‘Prem daan’ being a not-for-profit organization does not have professionals’ employees as such, for managing the entire missionary. But still it is well organized NGO, and the credit goes to ‘Sisters’ serving there day and night from so many years with selfless motive. Women trained for almost four years in Calcutta under missionaries of charity to serve for the society are called ‘Sisters’. The senior sister who is head of Prem daan is sister ‘Justina’. There are total eight sisters in Prem daan, Airoli. All have gone through vigorous training for managing such missionaries.

Money and help coming in missionary is properly utilized for benefits of patients e.g. for their foods, medicines. Surplus money and help (cloths, medicines etc.) they send to different missionaries in Mumbai and Nashik.

Overall, Prem daan is well organized and managed by sisters. They are work with limited resources and then give away the surplus to other NGOs, and street children.

MEDICAL TEAM:

MEDICINE ROOM IN PREM DAAN

Medicine room is very close to children room. It contains all kind of medicines including IV bottles, dressing material, tablets,Injections, etc.

Many doctors visit Prem daan on regular basis, and serve the patients free of charge. Some of them even come there and work on holidays. The commitment to serve society and humanity is their main aim. Many doctors who cannot visit Prem daan on regular basis make their contributions by supplying medicines to the missionary. There is special room for keeping all the medicines. An ambulance is present in campus for emergency purpose

SISTERS:

‘Prem daan’ sisters are basically from different states. They can understand many languages, and so can communicate with all patients without any difficulty. The common thing between them is their dedication towards the humanity and the work they do for society. All eight sisters have taken a special training from Calcutta missionary. Some of them were students of great late Mother Teresa herself. Sisters say it’s their inner call that keeps them going. God gives them strength to serve people who are created by God and neglected by people.

Sisters do all kinds of work in Prem daan, viz. sweeping, cooking, dressing patients, feeding those who can not eat themselves, cleaning the floors, gardening, administrative work etc. There is good co-ordination between all eight sisters and they motivate habitants of Prem daan to live a normal life.Above all they do not have mechanical approach towards work. They interact with people heart to heart, and do all hard work with all dignity and love.

OTHER WORKING MEMBERS:

Other members who serve Prem daan are ambulance driver, Gardner, female cooks, washerwomen, and security women. Many social workers and volunteers from local area also serve patients of Prem daan as per their best ability.

CONTRIBUTORS TO PREM DAAN:

PERSONAL DONORS:

There are many people who help Prem daan financially by offering some donations. Many kind people are associated with Prem Daan, who helps donate money or serve the patients. Many people celebrate their special days like wedding anniversaries or birthdays in Prem Daan with these patients. They share their day with these people. Distribute sweets, give them food and take blessings from them. Prem Daan, at the end of the day, is gives away surplus food to the street children and their families.

We came across a lady named Vimala, who have devoted herself to Prem daan. She feeds children, wash their clothes & stack them in wardrobe, Chat with women & children. She comes thrice in a week or when ever possible and serve these patients.

ORGANIZATIONAL DONORS (CORPORATE SOCIAL RESPONSIBILITY AT PREM DAAN):

The main companies associated with Prem Daan are Siemens, Nosil (does not exist anymore) & Delta Airways. They are main donors of this NGO, and donating every year from past many years. These companies on special occasion give Sweets, clothes & gifts. On occasions like Diwali, Iid, Christmas, they decorate their room with flower garlands, lights, & burst light crackers.

Prem Daan shares special bond with these companies. And these companies are always ready to help Prem Daan as per their CSR policy. Siemens is a major fund provider to the Prem Daan. It provides other helps like Dettol bottles, clothes etc & also other day-to-day necessary requirements.

ACTIVITIES CARRIED OUT BY US:

Our work is ‘Prem-daan’ is explained briefly in stepwise form below:

STEP 1) UNDERSTANDING THE NGO:

o INTERVIEWS AND DISCUSSIONS:

To understand ‘Prem-daan’ we met Head of the NGO sister ‘Justina’. Aftergiving her our brief introduction, we explained her our objective of the visit.

Sister ‘Justina’, is quite disciplined and composed woman, who has been healing pains of hundreds of people who are physically, mentally challenged, rejected by family and society, deprived and poor, and who doesn’t earn anything. For better understanding of such people we will call them as ‘patients’.

Sister Justina explained us how people are brought to Prem daan? How they are treated? How they are motivated and helped? She also gave many examples and discussed some cases with us.

We also met other sisters in the NGO and gathered important information from them.

Sister Rose who was recently shifted to Prem daan (Airoli) from Asha daan (Byculla) gave us brief idea about other missionaries in Mumbai. She also explained us regarding, her motivation to join missionary? What she learned in missionary? How all sisters are managing Prem daan? We also tried to understand their philosophy by asking many questions and discussing different patients in the Prem daan.

Sister Maria (aged 64) gave us brief history of life and work of Mother Teresa. She told us about their hardship living and mother’s explanations regarding it. Sister Maria explained some specific works like cooking, arrangements, and visitors etc.

Overall we tried to understand the basic philosophy of people running NGO’s like Prem daan. e.g. why don’t they have single fan in Prem daan? etc

o OBSERVATIONS AND EXPERIENCE:

In next meetings we spend lot of time just in observing things and noting down the experiences in the NGO.We observed carefully how Sisters interact with patients? How patients behave in the presence of some unknown person? What are their disabilities? How they are treated?

BOND OF LOVE

These patients do not have any

relatives or family. For them

Prem Daan is everything. They feel happy when people visit them and show some concern about

them.

MISERY OF GIRLS:In male dominated countries like India there are thousands

and thousands of girl s abandoned by their

parents after their birth

Prem daan gives them a family. Helps them to survive and grow. Gives them education so that they will become independent when they will grow up.

God has created human being; he wants us to respect his creation. Serve humanity.

STEP 2) UNDERSTANDING THE PATIENTS:

UNDERSTANDING THEIR BEHAVIOR:

Prem daan has different age group patients. Some of them, who could speak and understand our language, had some other problems like depression, physical disabilities, higher age etc. Other patients were mentally challenged.

We tried to be friendly with them, and greeted everyone saying ‘Namastey’.Some just stared at us, some smiled back, some got scared, and few of them shook hands with us. We had already made two good friends from children ward who always accompanied us whenever we visited women section of Prem daan; Nita and Guddi.Nita being very active and smiling girl became bridge between those women and us.

To our astonishment, we came across two-three patients who talked in English with us. Later sister Rose told us that they conduct English-speaking classes for capable patients.

To understand them properly we tried to interact with them.

UNDERSTANDING THE PEOPLE

STEP 3) INTERACTION WITH PATIENTS:

Women patients in Prem daan initially hesitated to talk much with us. But after some interaction we managed to make them comfortable. They became friendly with us and we talked with them regarding their health and all.Some ladies were interested in knowing more about us. We told them about our college, all, and us. Older women were highly emotional when we talked with them. They really needed care and love. So our genuine inquiring about them really touched their hearts. Some how we saw smiles on faces, which were confused and afraid.

Prem daan has a children ward having children of all ages. Small babies who were abandoned by their parents etc. get new life in Prem daan. Children from age group 5-12 use to gather around us whenever we use to enter children ward. We never find it difficult to interact with these girls. They straightaway, became our friends. We use to carry chocolates or sweets with

OLD WOMEN SECTION:Many old women are section

are suffering from chronic diseases, and waiting for

death.Some of them have lost their memory completed and some

of them are mentally challenged.

Those who are mentally responsive are either

physically handicapped or abandoned by their family as

a burden.Some of them are completely

lying on bed from several months.

us and they use to cheer with a joy. Girls were very fascinated with camera and we took some pictures of them, which increased their level of joy. They danced on Hindi songs played on music system there. We really enjoyed their company.

Some patients who were recovering and were in better mental condition than other inhabitants help sisters in sweeping. Washing clothes, watering plants and all such work. We interacted them, and found how Prem daan really helps such mentally disturbed people to recover and boost their morale. We felt very sad when we came to know about their past life.

The blank eyes of some women were very disturbing as if they were waiting for death. They could have died on a roadside, platforms, and government hospitals like a stray dog, but now at least they will die as a family member. Their death will be dignified one. On such instances we interacted with our own soul and felt guilty that people are dying in such poverty and we always cried for small small things in life.

We learned a lot from interaction with patients of Prem daan. Above all it really made us realize the importance of ‘human life’.

STEP 4) HELPING HAND:

In Prem Daan we tried to interact with patients heart to heart, motivated them. We tried to empathize with them rather than showing sympathy to them.

For patients those sisters are like goddesses, their parents, friends and everything. NGO’s runs by financial help from people, but patients survive there because of love and care of these missionary people, who serve them whole-heartedly.

Like a small drop in a big ocean, we offered our help to them. We promised them that we would try to help them by raising the funds for their NGO, and also stay associated with them in future as volunteers.

We gave them old used old cloths that were collected from our houses. We distributed sweets on Diwali occasion, taught children some poems, and distributed chocolates to them. Helped doctors in providing medicines when they were curing patients, helped gardeners in gardening in campus. Helped

sister in sorting the male cloths from the big lot of cloths given by people, so that it can be send to Nashik NGO.

.