prepared for tappi srw conference 13 april 2010 rick maul ... · xxxxxxxxxxxxxxxxxx...
TRANSCRIPT
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VoIPcare Technology qMetrixtm for Transportation
qMetrixTM for Transportation Update
Prepared for TAPPI SRW Conference13 April 2010
Rick Maul – BNSFBob Eckles - VoIPcare
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VoIPcare Technology qMetrixtm for Transportation
Project History
Rick Maul - BNSF
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VoIPcare Technology qMetrixtm for Transportation
Committee Formed To Investigate
• Factors that contribute to damage• Where and when damage is occuring• Ways to reduce damage• Line of possession recording method• Systematic inspection and reporting
processes• Transport vehicle damage reporting
processes
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VoIPcare Technology qMetrixtm for Transportation
Industry Objectives
• Consider adoptable industry standard processes• Identify damage as early as possible in the
supply chain process• Begin to process the damage event within 24
hours of awareness• Build a lessons learned capability to identify and
reduce the root cause of damage• Minimize the impact on operational performance
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VoIPcare Technology qMetrixtm for Transportation
Direction from 2009 Conference
• Work with VoIPcare Technologies to: – Develop a prototype system– Identify the appropriate companies to
participate in the prototype test period– Oversee the test process and confirm the
results– Participate in the delivery of the results
following the test period
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VoIPcare Technology qMetrixtm for Transportation
Project Update
Bob Eckles - VoIPcare
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VoIPcare Technology qMetrixtm for Transportation
Thoughts From IBM
• The more we understand the data the more answers we find
• When you can harness data you can do things you couldn’t do before
• The organizations that are the most competitive are the ones that can make the sense out of what they learn as fast as they learn it
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VoIPcare Technology qMetrixtm for Transportation
Tracking Performance
Pre-Load Inspection
Shipping Inspection
Receiving Inspection
Damage Inspection
Post-Unload Inspection
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VoIPcare Technology qMetrixtm for Transportation
Equipment Inspection – Manual Input Form
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VoIPcare Technology qMetrixtm for Transportation
Equipment Inspection – Web Application
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VoIPcare Technology qMetrixtm for Transportation
Equipment Inspection – IVR Dialog
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VoIPcare Technology qMetrixtm for Transportation
Damage Equipment Notification & View
Reported By Equipment Number
Date Reported
Time Reported Defective Bad
Ordered Doors Holes General
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX XXXXXXXXXX 99-99-99 99:99 X X X X X
Damaged Equipment View
From: VoIPcare Technology Sent: Saturday, April 10, 2010 3:00 PM To: 'Bob Eckles' Subject: Damaged Equipment Notification On 04/13/10 at 14:33 Joe Smith of Universal Paper at Logansport, IN reported damage to car GILZ930432 Please log on to qMetrix for Transportation to see the details of the inspection This car has been BAD ORDERED
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VoIPcare Technology qMetrixtm for Transportation
Shipping Inspection – Manual Input Form
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VoIPcare Technology qMetrixtm for Transportation
Shipping Inspection – Web Application
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VoIPcare Technology qMetrixtm for Transportation
Shipping Inspection – IVR Dialog
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VoIPcare Technology qMetrixtm for Transportation
Inbound Shipment View
Shipped From Equipment Number
Date Reported
Time Reported
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX XXXXXXXXXX 99-99-99 99:99
Inbound Shipment View
Short Line Carrier
XXXXXXXX
Primary Carrier
XXXXXXXX
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VoIPcare Technology qMetrixtm for Transportation
Receiving Inspection – Manual Input Form
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VoIPcare Technology qMetrixtm for Transportation
Receiving Inspection – Web Application
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VoIPcare Technology qMetrixtm for Transportation
Receiving Inspection – IVR Dialog
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VoIPcare Technology qMetrixtm for Transportation
Receiving Notification and ViewFrom: VoIPcare Technology Sent: Saturday, April 10, 2010 3:00 PM To: 'Bob Eckles' Subject: Shipment Failure Notification On 04/13/10 at 14:33 Joe Smith of New Line Printers at Mill Creek, MN reported a failure of protective measures in car GILZ930432 Please log on to qMetrix for Transportation to see the details of the inspection
Reported By Equipment Number
Date Reported
Time Reported
LoadShift Door Air
Bags Strapping General
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX XXXXXXXXXX 99-99-99 99:99 X X X X X
Shipment Failure View
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VoIPcare Technology qMetrixtm for Transportation
Damage Inspection – Manual Input Form
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VoIPcare Technology qMetrixtm for Transportation
Manual Inspection – Web Application
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VoIPcare Technology qMetrixtm for Transportation
Damage Inspection – IVR Dialog
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VoIPcare Technology qMetrixtm for Transportation
Damaged Paper Notification & Views
Shipped From Equipment Number
Date Reported
Time Reported
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX XXXXXXXXXX 99-99-99 99:99
RollRecoverable
X
Damaged Paper View
RollNumber
XXXXXXXXXXXXX
Damage Weight
999999.99
From: VoIPcare Technology Sent: Saturday, April 10, 2010 3:00 PM To: 'Bob Eckles' Subject: Shipment Failure Notification On 04/13/10 at 14:33 Joe Smith of New Line Printers at Mill Creek, MN reported damage to paper rolls located in car GILZ930432 Please log on to qMetrix for Transportation to see the details of the inspection
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VoIPcare Technology qMetrixtm for Transportation
Upload Pending View
Pending At Equipment Number
Date Reported
Time Reported
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX XXXXXXXXXX 99-99-99 99:99
InspectionType
XXXXXXXXXXXX
UploadType
Upload Pending View
XXXXXXXXXXXX
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VoIPcare Technology qMetrixtm for Transportation
General StatisticsParticipation
Carriers 999Mills 999Printers 999Publishers 999Warehouses 999
Total 9,999
Inspections Performed This Week To DatePre-Load 9,999 99,999Shipping 9,999 99,999Receiving 9,999 99,999Post-Unload 9,999 99,999Damage 9,999 99,999
Total 9,999 99,999
Shipments This Week To DateTotal Shipments 9,999 99,999Trial Shipments 9,999 99,999
Percentage In Trial 99,9% 99.9%
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VoIPcare Technology qMetrixtm for Transportation
Equipment Statistics
Pre-Load Equipment Inspections This Week To DateTotal Inspections 9,999 99,999
Equipment Accepted 9,999 99.9% 99,999 99.9%Equipment Rejected 9,999 99.9% 99,999 99.9%
Defects IdentifiedDoors 9,999 99.9% 99,999 99.9%Seals 9,999 99.9% 99,999 99.9%Holes 9,999 99.9% 99,999 99.9%Floor Condition 9,999 99.9% 99,999 99.9%Needed Swept 9,999 99.9% 99,999 99.9%Contained Dunnage 9,999 99.9% 99,999 99.9%Contaminated 9,999 99.9% 99,999 99.9%
Produced for both Pre-Load and Post-Unload
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VoIPcare Technology qMetrixtm for Transportation
Shipment Protection Statistics
Dunnage This Week To Date This Week To DateDoorway Protection
Two By Four 9,999 99,999 9,999 99,999Bands 9,999 99,999 9,999 99,999
Airbags 9,999 99,999 9,999 99,999Strapping 9,999 99,999 9,999 99,999Buffer Pads 9,999 99,999 9,999 99,999Void Filler 9,999 99,999 9,999 99,999Risers 9,999 99,999 9,999 99,999Wall Protection 9,999 99,999 9,999 99,999
Usage Failures
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VoIPcare Technology qMetrixtm for Transportation
Damage StatisticsPaper Damage This Week To Date
Damage Weight 9,999 999,999Location
A End 9,999 99.9% 99,999 99.9%B End 9,999 99.9% 99,999 99.9%Door 9,999 99.9% 99,999 99.9%
LayerFirst 9,999 99.9% 99,999 99.9%Second 9,999 99.9% 99,999 99.9%Third 9,999 99.9% 99,999 99.9%Other 9,999 99.9% 99,999 99.9%
TypeChaffed 9,999 99.9% 99,999 99.9%Crushed Core 9,999 99.9% 99,999 99.9%Contamination 9,999 99.9% 99,999 99.9%Edge Damage 9,999 99.9% 99,999 99.9%Flat Spot 9,999 99.9% 99,999 99.9%Gouged 9,999 99.9% 99,999 99.9%Split Edge 9,999 99.9% 99,999 99.9%Starred 9,999 99.9% 99,999 99.9%Telescoped 9,999 99.9% 99,999 99.9%Torn 9,999 99.9% 99,999 99.9%Transit Burst 9,999 99.9% 99,999 99.9%Transit Creep 9,999 99.9% 99,999 99.9%Wet 9,999 99.9% 99,999 99.9%
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VoIPcare Technology qMetrixtm for Transportation
ROI Elements To Be Evaluated
• Damage Reduction• Improved Efficiency• Streamlined Processes• Reduced Cost
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VoIPcare Technology qMetrixtm for Transportation
Schedule
• Development Completion – May 3rd
• Training Dates– Mills: Monday, May 10th at 2pm CST or
Wednesday, May 12th at 10am CST– Printers: Tuesday, May 11th at 9am CST or
Thursday, May 13th at 2pm CST– Railroads: Tuesday, May 11th at 1pm CST or
Thursday, May 13th at 9am CST– Publishers: Wednesday, May 12th at 2pm CST
• Trial Start – May 17th
• Trial End – November 19th
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VoIPcare Technology qMetrixtm for Transportation
Contact: Robin Mangold
319-393-3230
or visit our website at
www.voipcaretechnology.com
or join us on Facebook and Twitter
To Join The Trial or For More Information