preparing for delivery – trainers network, nov....

Preparing for Delivery – Trainers Network, Nov. 20th

Before the day of the workshop

On the day of the workshop

Copies of Surveys - Blythe Multicolored Sticky Pads – Does anyone have these, PBD has only

yellow Copies of Sticky Collection Sheet - Kelly Breakfast Table Sign – Justine Actual Sign – Blythe Flip Charts – L&OD (Ana to contact Conference planning?) Speakers/Project (Ana to contact Conference planning?)

Lesson Plan: Making Training Sticky

Objectives By the end of this module, participants will be able to enhance their capabilities by giving each person tools to increase the stickiness/retention of the materials they currently train.

Time Topic Facilitator Notes Facilitator/Media

10 min

Survey As people check in ask them to fill this survey concerning their current training while they eat breakfast

-slide up with instructions for survey-Kim talks about relevance to them-Dana introduces us

Kim

-Slide w/instructions

5 min

Define Sticky

Facilitator: To get started today, I’d like to introduce you to our Sticky mascot for today – the Glue girl.

http://www.youtube.com/watch?v=MmagHIK0eZw

Facilitator: Glue is one way example of how to make things stick. How would you define the word sticky?

How do we stick stickness to our training?

Kelly

-have Video up and ready to play- Is there speakers??

http://www.youtube.com/watch?v=MmagHIK0eZw

Lesson Plan: Making Training Sticky, con’t


20min

Action Learning 1

Past Experience

Facilitator to Group: On your table is a Sticky Collection Worksheet. As we spend our time together today talking about how to create training that sticks to your trainees we wanted to give you a way to collect ideas to integrate in your own training when you go back to your desk. Each sheet can fit 6 post it notes of ideas and use as many as you want. When you hear a good idea, pop it on the post it and stick add it to your collection. Your sticky collection is also a way to make idea sticky. By writing ideas down that resound with you, and keeping them in a visually pleasing format, ideas are more likely to stick. Also, not a bunch of hand outs etc.

To get started, I would like everyone to think of a recent training you participated in. (Give everyone 30 seconds to think of one) From that training I would like you to think about one piece of information that stuck with you days or months after the training? (Give everyone a 30 seconds to think of one)

** move flip charts to tables**

Facilitator: Now that you have the one sticky experience in mind please partner with someone at your table who lives in a different borough or state and you have 1 minute each to tell them what it was that stuck with you.

After 2-3 minutes stop everyone for the next step.

Facilitator: Now with the same partner take 2 minutes each to decide what technique the facilitator used to make it stick. Make sure to add these ideas to your sticky collection.

After 4-5 minutes stop everyone for the next step.

Facilitator: Now let’s share our new sticky ideas with everyone at our table. At each table choose someone to be the scribe and together create a list of sticky techniques you discovered with your partners. In about 5 minutes I’ll ask that someone in your group to share your top 3 ideas with the room.

Kelly

-example of sticky sheet filled out

-Flip charts for each table

-big picture of GlueGirl on a stick to flash when it is a sticky idea? Have slide of her up the whole time?



Action Learning 1Con’t

Facilitator: Did you have your sticky collection worksheets ready to add ideas? Who wants to start first?

Go around the room and have people list out their ideas. Reference glue girl when great sticky moments. “Now that’s Sticky!”

Kelly


25Min (5-6 min’s each x 4 topics)

How to do it?Demo’s

Nice to have/Need to have etc. - Blythe/Dana

Kelly - Facilitator: Now we have come up with some examples of how training has been sticky from our personal experience, let’s delve into how to make it happen in your own training. Keep your sticky collection sheet handy to add to it as you hear ideas that speak to you. By listening carefully and writing ideas down you are already participating in a sticky activity – Listening and Writing

Demo’s:

Nice to have/Need to have etc. - Blythe/Dana

Kelly

Dana

Lesson Plan: Making Training Sticky, con’tTime Topic Facilitator Notes Facilitator/

MediaJob Aids – Kim/Justine

Things to Consider1. Do you need one? (give reasons why)2. Who are the users? (will just ask the question)3. Hard copy or computer-based? (will just ask the

question Justine you can address more when discussing Sharepoint)

4. What type should you use? Depends on the work or activity that you are creating job aid for. Show examples on slide—Diagram, List of Steps, Worksheet (fill in during training), flowsheet, checklist, table (telephone # that you will need)

5. Does it work as you expected? Pilot it

Checklists

One type of job aidChecklist Tips

Keep it clear and simple—words, flow chart (not too many steps)

Action verbs White space Avoid background information Consider laminating, especially if it can be used

more than once

Examples: Handouts

SharePoint Tips Benefits of an online resource is that it can be

immediately updated with new information Learners have access to updated information

immediately (rather than having to circulate new information).

It can be used discreetly at a workstation.

Kim/Justine


MediaJob Aids con’t

Kelly - Humor

Ending

Sometimes a Job Aid may be the solution instead of training: when a manager comes and talks about training because people are forgetting to do something, consider a job aid

To get started, I showed you a video of the Glue Girl. What kind of technique do you think we were using to make it sticky?Main answer - Humor, Repetition throughout training, mind trigger - Other possibility –YouTube/tv – people are familiar with it. --Remind about sticky collection sheet - *Hand out Humor Job Aid* Have PowerPoint Open – Highlights of each stepEnergy in room/by facilitator…..Humor in training can help people be more open to the learning and increases retention. It also helps to check if the team is listening. Here is a job aid to help remind you of the guidelines of making training fun and funny to keep Let’s talk about what these rules mean to your training.

Be natural and don’t force it. - You aren’t a standup comedian like Jerry or Eddie and this isn’t about telling a series of jokes. But you can use humorous stories about yourself or experiences that relate to the topic that will hand often resonate with people. Not bout hysterical laughter – keeping it light

Be open for spontaneous humor – Often some humor comes naturally as you train or if you think about it your subject you can come up with something that is funny that relates - make mental notes of what jokes work and reuse them when applicable.

Humor Job Aid,PowerPoint


MediaHumor con’t

Apply the Learning – Doing Exactly As in JobKelly

Connect to your audience – Raise your hand if you recognize this person. Tell story of 20 questions game and no one knew who Tina Fey was, but everyone knows Elvis - Use humor that is appropriate or directly relates to the subject you are training, gauging the audience, stick to objectives paramount - Use true stories that illustrate the experiences.

Visual humor speaks a 1,000 words. – Visual metaphors in both cartoon or picture form can help enhance your training experience. Video, cartoons, snippets of tv shows. As long as it is relevant to the training - Ruth Clarke study on how simple visuals have more impact on learners

Don’t be offensive – Everything I do is rated G – if it couldn’t be on Seasme Street, it shouldn’t be in your training. If you have even the itsy-bitest doubt about if it is appropriate show to a trusted colleague to get their opinion.

So you have my top 5 rules and I hope you’ll keep glue girl at close by when you are creating new training to be reminded of humor in training.Transition….I want to tell you about my new bike – give fun details – go through slides in 5 seconds -. Who here knows how to ride a bike? Pick someone who’s hand is raised. How did you learn how to ride? Ask questions like- Did you know how after one time? How did you start? Did you have help? Summarize to everyone, then ask one more person. (Summarize answer, then ask – Did anyone ride a book on how to ride a bike then was able ot ride a bike? Why not?

Another important way to make things stick is to train a skill exactly how that skill will be done on the job.



Apply the Learning – Doing Exactly As in JobKelly

Examples- Training environment - Staff that job is to enter

charges, practice enter fake charge tickets into a fake system. They receive the packets exactly how they get them every day on the floor. Put mistakes in for them to find/correct like the real word. Put them in the hot seat to review accounts

- Role Play – Teaching staff phone skills give them scenarios exactly how it would be in real life, at a real desk – simulate real life as much as possible

- Nurses need to enter notes into clin docs or e-sig so they practice actually doing that before they are in clinic

- Highlight repetition important. Ex. when trainees need to find different pieces of information in various resources - do "quick fire" exercises in between lesson to drive home the familiarity of maneuvering through resources as you add more layers of complexity

Kelly


20 min

Apply the learning

Action Learning 2

Facilitator: Now that we have all these techniques in our sticky collection let’s focus on how we can apply it to our own training.

Let’s break our tables into 2 teams of 3-4 people depending on how many people are sitting at your table. Everyone take a minute to group together.

Now that you are together Think of one piece of information in your training that is a need to know and you think could be made stickier

1 person in your group volunteers to share that piece of information

Your group will brain storm what technique presented would work with this piece of information

You have 5 (?) minutes to pick the technique and plan (not right word) how it would work

Kelly

Go back to PP



Then we would like you tell the group in 1 minute the answer to these 4 questions using only one sentence for each question.

1. What was the original unsticky training?2. What sticky technique did you decide to use?3. How will you use it?4. Why did you pick that technique?

Why? Because another important part of making training stick is to be clear and succinct.As a group:

5 min

Debrief Facilitator: What was most sticky to you from today’s workshop?

Talk about sustainability etc?

Dana

After Class Tally Survey Results and Share Debrief of Survey Results Debrief of Meeting – how we can apply to Transfer meeting

See below for humor job aid and collection worksheetJustine and Kelly pick this screen shot as our go to picture. Integrate away!

Glue Girl Mascot

Job Aid for Humor – Glue Girl on the other side?

Kelly’s Top 5 Rules to Humor in Training

1. Be natural and don’t force it.2. Be open for spontaneous humor.3. Connect to your audience.4. Visual humor speaks a 1,000 words.5. Don’t be offensive.

(Kelly has better worksheet with straight lines, it wouldn’t copy and paste correctly)

Sticky Collection

preparing for delivery – trainers network, nov....

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