Six SigmaSix SigmaEvolving Process to Achieve Better Quality Discussion TopicsWhat is Six Sigma99.9997%?!?!?Elements of Six SigmaSix Sigma LingoSix Sigma StrategyDMAICCase St!y" #$ What is Six Sigma?A metri%& metho!ology an! 'hiloso'hy. (.) !efe%ts 'er million o''ortnities or *eing 99.9997% !efe%t free in 'ro%ess an! 'ro!%t.Measre ho+ many ,!efe%ts, are in a 'ro%ess then systemati%ally figre ot ho+ to eliminate them an! get as %lose to ,-ero !efe%ts, as 'ossi*le. Shol! *e in in e.erything +e !o an! in e.ery 'ro!%t +e !esign. 99.999!?"?"?(.) million !efe%ts 'er o''ortnityWhat/s the !ifferen%e *et+een 99% an! 99.9997%7 lost mail 'er hor instea! 01111 'er hor.2nsafe !rin3ing +ater for 0 mintes 'er year instea! of 45 mintes 'er !ay.4 'lane %rash e.ery 5 years instea! 0 'lane %rashes annally. Elements o# Six Sigma6he Cstomer6he #ro%ess6he Em'loyee The $ustomerCstomers are the %enter of any %om'any/s ni.erse" they !efine 7ality. 6hey ex'e%t 'erforman%e& relia*ility& %om'etiti.e 'ri%es& on8time !eli.ery& ser.i%e& %lear an! %orre%t transa%tion 'ro%essing an! more. 9r %stomers/ satisfa%tion is 'riority nm*er 4. If +e !on:t 3ee' them ha''y& someone else +ill. The Process9tsi!e8In 6hin3ing $y n!erstan!ing the transa%tion life%y%le from the %stomer:s nee!s an! 'ro%esses& +e %an !is%o.er +hat they are seeing an! feeling. With this 3no+le!ge& +e %an i!entify areas +here +e %an a!! signifi%ant .ale or im'ro.ement from their 'ers'e%ti.e 6he Em'loyeeEm'loyees mst fo%s their talents an! energies on satisfying %stomers.Em'loyees are traine! in the strategy& statisti%al tools an! te%hni7es of Six Sigma 7ality. 6raining %orses are offere! at .arios le.els";ality 9.er.ie+ Seminars" *asi% Six Sigma a+areness. 6eam 6raining" *asi% tool intro!%tion to e7i' em'loyees to 'arti%i'ate on Six Sigma teams. Master $la%3 $elt& $la%3 $elt an! DMAIC?. 6heteamin%l!e!"$o*Bosen*lm&+hochampionedthe'ro@e%t&EanetYellow Belts? #at Fissley an! Dianne As3e+& from or %all %enter o'erations& Lynne Gi!al an! Eohn M%Henna from Goyager& Da+n Iallaman& Hirti $har!+a@ an! Mi3e Wil3 from I6ASystems& Alesia #rat%her an! Hathy Cra%as from 6ax ---Define 6heteam!efine!the'ro*leman!s%o'eofthe'ro@e%t"ina%%ratesalesan!taxexem'tionre%or!sreslte!ino.erD511&111in n%olle%te! taxes& interest an! fines 'ai! *y #itney $o+es in 0110. 6o resol.e the isse& the team +ol! loo3 at the %or'orate&