presentación fredjoseph goldner - ecommerce day costa rica 2017
TRANSCRIPT
Cross-
Border
is
a pain in the
ass
Just about
everything.
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Software solutions that took existing eCommerce sites and made them usable for global buyers. All were designed to
shift the risk of global away from the retailer so they would be more comfortable selling cross border
”Nobody knows what they’re doing or
how to sell to me”
”I tried to buy a shirt on Macy’s but they make it so
difficult!”
“It’s like they think they’re doing me a favor when they sell to me.”
“I could be their best customer.”“Isn’t it supposed to be easy?”
”The cost is ridiculous. It’s bullshit how much these sites charge me” - Customer in Panama
“It seems like everyone just wants to rip us
off”
“Nobody’s really figured it out but we’re trying to make it better every day.”
“We outsource cross border. It’s not
ideal but it at least lets us sell globally
without a lot of risk”
“We spend more time trying to
figure out what’s a legit order,
though some countries are better
than others”
“I sure wouldn’t want to jump through all these hoops to buy from us but people do it.”
Sweater $49.95
Shipping $25.00
Duties $20.00
Total: $94.95
The whole Aeropostnetwork and solution is
designed around trust and controlling the pain points
of the customer experience
Local Presence
Language
Payments
Tailored merchandise
Local marketing
LogisticsReturns
Technology
Technology/Transparency/Miami
40+Countries
Aeropost.com Local Presence
100+Local Stores
30+Years
Virtual online marketplace to purchase products from the U.S.
100% Guaranteed – If you’re not satisfied with your order, we will return and reimburse you, hassle-free.
One site. One all-inclusive price.
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50% of payments in cash or cash equivalents
20 orders per customer per year on average - $1.00
$150 AOV compared to leading sites with
$60 AOV
The Power
of Trust
Now you have a
world
of possibilities.