presentation 26 june e learning within klm
DESCRIPTION
TRANSCRIPT
"E"-learningwithin
KLM
"Traditional" E- learning
Testing geographic knowledge
and airport codes New check in system for both
airlines
Adding Video
Studio created
In-house knowledge of filming & editing
Cost efficientCan be deployed quickly
Product trailer
Train The Trainer Work instructions
Played situation
Video applied
Video extra functionality
www.movietrader.nl
Use HTML 5Build Web-app, no native app
Try it yourself,Make use of free app-building programs
Mobile learning
KLM Care Program
Mobile learning
Own colorsOwn picturesOwn video
Mobile learning
Sending mailFor all smart phonesTablet & PC little hard
Mobile learning
Use Yammer as activator
Yammer versus mail
Confluence as
knowledge platform
Learning by sharing knowledgeSocial learning
Far away and still close
Social learningLearning by sharing knowledge
www.kbcsocnet.nl
The road of creation
S- learningM-learningV-learning
Building showcase
Show it
Self learning
Pilot session I.c.w. Sponsors
Website ticketing agents
AMS
NYC
Ticketing Agents
Read and understand a reservation
Create, change a reservation and /or issue a ticket
Rerout a ticket with ATC, voluntary
Reroute a ticket without ATC, voluntary
Reroute a ticket, involuntary
Click on a tasks, mentioned below, to find out the requirted training
Add additional information to a reservation
AMS
NYC
Ticketing Agents
VideoVideoPrinciples
of Involuntary Rerouting
Check an availability
E-learningE-learning
PDFPDF
Exercises
Answers of exercises
Getting started
Use the timetable
Check flights and inform
Encoding and decoding
Using the information system
Signing in and out
Task: Reroute a ticket, involuntary
AMS
NYC
Ticketing Agents
Task: Reroute a ticket, involuntary
Exercise 1Exercise 1
Exercises
Answer of exercise 1
Answer of exercise 2
Answer of exercise 3
Answer of exercise 4
Answer of exercise 5
Exercise 2Exercise 2
Exercise 3Exercise 3
Exercise 4Exercise 4
Exercise 5Exercise 5
Video
Principles of Involuntary
Rerouting
Length currentPre-requisite 1 1/2 dayClassroom part 2 days
Improve productivity and efficiency
Productivity profit:1000 x 3= 3000 daysApprox.: 1 3,5FTE
Target group:Everybody who needs to help with disruptions200 stations worldwide, average 5 staff
Length currentPre-requisite noneOn-line 1/2 day
Give people room to experiment, also to make mistakes
Lessons learned
Don't treat it as a side project,but go for it whole heartedly
Seeing is Believing
Visit events, suppliers.Look to all the possibilities
It does not have to be expensive
Before buying, Trying!!
Time for non-asked questions
Thanks for your attention
"E"-learningwithin
KLM