boilerhouse.co.uk

If entrepreneurs ran the NHS….. OR In order to innovate…… Vicky Sargent Boilerhouse Media Ltd @vickysargent @MADwDATA v.sargent@boilerhouse.co.uk

About Boilerhouse

Birmingham based SME (3 developers, graphic design, consultants, writers, publishers and video makers) We work with with central and local government organisations, voluntary and private sectors. We design, develop and manage a wide range of websites, online services, publications, video projects, digital tools, and ‘apps’ At heart we are communicators, not techies: our web, graphics, video and editorial teams are well-integrated, so our digital offerings are engaging, attractive, and easy to use. We own TheInformationDaily.com - an online publication aimed at public sector policy makers We are instigators of the Making a Difference with Data programme

boilerhouse.co.uk

boilerhouse.co.uk

All organisations being benchmarked appear

on the same page

The dropdown enables regions to be seen on their own or

with others

Information can be exported as pdfs

(whatever screen you are seeing) or spreadsheets

The public sector - a burning platform……..

boilerhouse.co.uk

http://www.theinformationdaily.com/2014/08/11/video-barnet-chief-officer-redefining-the-role-of-the-state

Against this background, is constant reorganisation of deck chairs the answer…….or do we need to embrace disruption?

boilerhouse.co.uk

‘A recently published study by York University Centre for Health Economics shows that nowhere in the world have pooled budgets or integrated models of care produced better outcomes or lower costs’

Should we set up joint commissioning units OR should the time be spent to bring providers together to change the way that care is provided? If it is the out of hospital system that requires attention, unlocking the innovation potential of those working in the system seems to me the most likely to deliver results……….

‘…some of those offering lighter self-care products, such as Moodscope …have found it hard to sell to NHS organisations …….despite Moodscope having coming top of an online poll run by the Department of Health for health apps.’

This is partly down to NHS spending most of its time tackling illnesses and conditions, rather than maintaining healthiness. But it is also because much of the power in health service organisations resides with doctors and other medical professionals. A product or service that helps in their work is likely to find an NHS market……

Patchwork •  simple, secure web tool that connects professionals

•  implemented in a number of councils across the UK for those working with children, supporting vulnerable adults and families with complex needs

•  allows practitioners in different organisations to quickly/simply access contact details of others working with their clients

•  helps professionals uncover the often hidden network of practitioners around their clients

‘Patchwork is so challenging as a change to working, in ways we didn’ t even realise … people moan about the silos [of information on cases] when they’re in them and how disruptive they are to services, but if you give them the opportunity to join up those silos you realise that kind of openness and connectivity terrifies them …

Our interviewees highlighted a culture of resistance to new technology in the public sector, borne of risk aversion, fear of job losses and a lack of understanding of the potential of the social web……to overcome this initial resistance, entrepreneurs needed: • expertise in the sector they were seeking to work in • seed funding to start and bridge funding to scale up • a strong business case re quality improvements and savings

Patchwork was written up in: Building tech-powered public services IPPR December 2013