presentation: auditor thinking auditor thinking skillsauditor thinking skills ideaworks and the asq...

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The ASQ Quality Audit Division presents:

Auditor Thinking Skills Auditor Thinking Skills

Rudolph C. Rudolph C. HirzelHirzelIdeaWorks IdeaWorks

By:

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IdeaWorks and the ASQ Quality Audit DivisionAuditor Thinking SkillsAuditor Thinking Skills

Thinking About Thinking• helps us understand our capabilities• helps us understand our actions• is the basis for changing behaviors• provides a basis for improving performance

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"Here is Edward Bear, coming downstairs now, bump, bump, bump, on the back of his head, behind Christopher Robin. It is, as far as he knows, the only way of coming downstairs, but sometimes, he feels that there really is another way...if only he could stop bumping for a moment and think of it!"

Winnie-the-PoohA. A. Milne

Four Thinking SkillsInductionDeduction InferenceIntuition

Auditor Thinking SkillsAuditor Thinking Skills

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IdeaWorks and the ASQ Quality Audit Division

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"an instance of reasoning from a part to a whole, from particulars to generals, or from the individual to the universal"


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Deduction

"the deriving of a conclusion by reasoning or inference by evidence"

"a method of reasoning by which concrete applications or consequences are deduced from general principles"


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Inference

"the the act of passing from one or more propositions, statements, or judgements considered true to another; the truth of which is believed to follow from that of the former"

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Auditor Thinking SkillsAuditor Thinking Skills IdeaWorks and the ASQ Quality Audit Division

Intuition

"a form of knowing that is akin to instinct or a divining empathy, and that gives direct insight into reality as it is in itself and absolutely"


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THINK,but don'tget anyideas

The Audit Process

- Planning- Preparation- Conduct- Reporting- Follow-up


Planning:» develop audit program» determine training requirements» develop audit schedule


The Audit Process


Preparation:» determine audit focus and scope» determine applicable criteria» develop tools to be used during conduct


The Audit Process


Conduct:» collect information about performance» review data, interview, observe, inspect» determine acceptability of performance» determine the need for change

The Audit Process


Reporting:» document results of conduct» document conclusions about performance» recommend changes in performance


The Audit Process


Follow-up:» determine status of changes» recommend additional action

The Audit Process


Thinking Skills for Auditing


- Preparation- Conduct- Reporting- Follow-up

- Planning -» Intuition

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- Planning -» Intuition

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An example of using intuition during planning is to determine audit priorities and frequencies when limited information is available.


- Planning - Intuition


- Conduct- Reporting- Follow-up

- Preparation -» Inference

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- Preparation -» Inference

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An example of using inference during preparation is to determine the focus of selected criteria, based on your experience.


- Planning- Intuition- Preparation - Inference


- Reporting- Follow-up

- Conduct -» Deduction

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- Conduct -» Deduction

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An example of using deduction during conduct is to collect specific information about performance based upon general written requirements.


- Follow-up

- Planning- Intuition- Preparation - Inference- Conduct - Deduction


- Reporting -» Induction

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- Reporting -» Induction

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An example of using induction during reporting is to draw general conclusions about overall performance from specific observations.


- Follow-up -» Deduction

- Planning- Intuition- Preparation - Inference- Conduct - Deduction- Reporting - Induction



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- Follow-up -» Deduction

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An example of using deduction during followup is to collect information about the status and completion of a general recommendation.


- Follow-up - Deduction

- Planning- Intuition- Preparation - Inference- Conduct - Deduction- Reporting - Induction


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Thinking Skills for Auditing- Planning - Intuition/Inference- Preparation - Inference/Induction- Conduct - Deduction/Inference/Intuition- Reporting - Induction/Inference- Follow-up - Deduction/Intuition

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What Next?

Use this knowledge to:improve your thinking skillsrevise tools to fit the ways you thinkimprove your audit performance

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The trouble with the rat race is, even if you win,

you're still a rat.

Lily Tomlin

For more information or follow-up questions, we can be reached at:

[email protected] or (269) 449-2924

Thank you and good thinking!


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presentation: auditor thinking auditor thinking skillsauditor thinking skills ideaworks and the asq...

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