presentation by rouben tchakhmakhtchian, manager – systems & client services laurie harrison,...
TRANSCRIPT
Presentation by Rouben Tchakhmakhtchian, Manager – Systems & Client Services
Laurie Harrison, Director – Information TechnologyDominic Goveas, Business Officer
• Working as a community to improve our infrastructure across the institution with multi year planning
• EC aims for coherence of planning across the departments
• Leveraging research funds efficiently and effectively
• Relationship to knowledge mobilization
Infrastructure Management
Examples:
•Server infrastructure.•Standards for peripherals/computers.•Video conference and web conferencing.
Client Care Portal Process
-416-978-1802
-http://whd.oise.utoronto.ca
• Receiving information from various resources:
• Email • Phone • Verbal Communication• Hard Copy
• IT Asset Tracking System• Security • Retention Period• Allocation based on:
– Restricted Funds– Department– Classroom Technology– Research Labs– Special Projects
• Improvements - COMMUNICATION
– Arrival of equipment– Allocation of equipment– Data Transfer– Deployment– Quality Assurance– Obstacles for delays
Data Security Data Security
• Physical security• Meeting institutional IT
security guidelines• Back up of data• Meeting confidentiality
requirements of ethics approvals
The Client Care Portal is the best communication tool to seek the following:
-provide computer technological advice and assistance.-provide literature/technical information on new products and trends related to computer hardware, software, peripherals and audio-visual equipment.-conduct trouble-shooting and preventative maintenance work on computers & other equipment.-arrange for repair of equipment as required, including warranty repairs.-coordinate, install and upgrade software.
- develop routine and preventative maintenance schedules.
- collaboration to ensure the effective/efficient delivery of the computer.
- Inventory & Installation of software through the ISO System.
- Volume License versus Single License.- Monitoring of License.- Education pricing on large orders.- Tracking of software on computer
equipment.
• Will be part of the process from initiation stage.
• Consultation • Quotation is always part
of the process.• Approvals to move
forward.• Teamwork.
