presentation for quality management - deltatelecom.co · quality management system iso 9001 : 2008...
TRANSCRIPT
Delta is one of the companies in Turkey to be certified under ISO 9001:2008 in the field of telecommunication system services. This has given Delta another advantage over its competitors.
Delta, together with the cooperation of all employees according to predetermined policy and strategies, with trainings in or out of the company and providing the most effective internal communication processes, provides necessary conditions for customer focused working environment which is accomplished by process control, quality control, process occurrence time, customer satisfaction, process cost and in due time delivery indicators.
Performances of our employees and processes are evaluated in every six months periods.
QUALITY STANDARTS
QUALITY MANAGEMENT
What is OUR Quality Understanding ? he term quality means different things to different people. If we would like to go through some attractive and clear definitions; Quality is : Fitness for Use :Meeting Customer Expectations Conformance to Specifications : Having no defects and meeting all requirements.
Difference :The product has something that other products cannot present the same Value Base :The product is the best combination of price and features
Quality is about:
• knowing what you want to do and how you want to do it • learning from what you do • using what you learn to develop your organization and its services • seeking to achieve continuous improvement • satisfying your customers and the market that you are addressing to. What makes Quality Important? • Tough competition • Educated customer
ZOOMING IN QUALITY…
Customer satisfaction
Prevention over inspection
Management responsibility
Continuous improvement
4 basic principles of Quality Management :
QUALITY MANAGEMENT SYSTEM
All these challenges require a good Quality Management System which is not just on the paper but
applied to the practice as well.
Documents
QMS STRUCTURE
QUALITY MANAGEMENT SYSTEM
Teams Teams
Teams
Project Manager
QC&QA Manager Other Project
Manager
QC
Documentation QC Supervisor
Related Project
Supervisor
HSE Supervisor
Teams
PROJECT BASED TEAM ORGANIZATION FOR QUALITY
QUALITY MANAGEMENT SYSTEM
Continuous Improvement
With combining
the customer
requirements and
company policies,
Constitution of
targets and
processes
Apply the
processes
Follow the
processes
according to,
policies, Targets,
product/service
requirements,
than measure
them and report.
Take necessary
action to start the
improvement
activities.
QUALITY MANAGEMENT SYSTEM
S t a n d a r d i z a t i o n
Define
Process
Access Product
Quality
Quality
OK
Develop Product /
Service
Improve
Process
Standardize
Process YES
NO
Problem
Analyze
QUALITY MANAGEMENT SYSTEM
Quality assurance
• Establish organisational procedures and standards for quality.
Quality planning
• Select applicable procedures and standards for a particular project and modify these as required.
Quality control
• Ensure that procedures and standards are followed by the development team.
Standardization of quality and record
Our quality management system activities which are the base for:
Customer Satisfaction
• This mean that, achieved the customer requirements
Prevention Over inspection
• Prevention instead of correction is the right way to reduce the cost
Management Responsibility
• Not just the project teams responsibility to obey the rules for quality but even the Board have to.
Continuous Improvement
Principles of Quality management system;
QUALITY MANAGEMENT SYSTEM
What are the Internal Improvements and Developments that we have generated ?
Encouragement
and Punishments
System
Bonus and Deduction
System as per Quality
Performance in the staff
Cross and
Routine Trainings
internally
Highly Qualified
Engineers, Technicians
and Supervisors
Motivation
of the
Staff Qualified Tools and
Equipments with no
missing
Uninformed
Site
Visits
Self Quality
Random
Checks
Generalization
of the
Checklists
Selecting the Staff of the
Month, Staff of the Quarter
and Staff of the Year
Creating checklists
and
Standardizing
QUALITY MANAGEMENT SYSTEM
QUALITY MANAGEMENT SYSTEM
ISO 9001 : 2008 Quality Certificate Best Subcontractor Appreciation Letter in Iran
Best Quality Subcontractor Reward of ME&NA 2009
Appreciation letter for MNS Project Quality in East region of KSA
Appreciation letter for MNS Project Quality in South region of KSA
Appreciation letter for MNS Project Quality in Azerbaijan
Quality and Performance Thanking letters from various customers which can be presented later upon request….
Gullubahce Avenue , Silahli Kuvvetler Street,
Daraoglu Business Center No:9
ANTAKYA HATAY / TURKEY
Phone : +90 326 216 77 47
Fax : +90 326 216 77 46
www.deltatelecom.co