presentation from fret sncf – the electronic consignment ...€¦ · presentation from fret sncf...

Presentation from Fret SNCF –The electronic consignment note with its customers

24 octobre 2008

Programme de transformation de l’ADV - Document 2

Agenda The organization in 2006

The CIM opportunity

Objective reached in July 2008

The advantages

A way to improve the dataflow : NOMADE

The conditions of success

E-LV and e-Rail Freight

Presentation from Fret SNCF

The electronic consignment note with its customers

Presentation from Fret SNCF

The electronic consignment note with its customers


During the handing over steps at the origin station , our customers are remitting paper based consignment note.

In the hand over stations with the other partners RU, we are exchanging our shipments via paper based consignment notes.

On a experimental basis we have deployed a procedure for remote consignment notes printing on local sites.

We have a network of about forty centres where consignment notescan be keyed-in to feed our invoicing application.

The above described process is heavy, expensive, poorly reactive and error prone.

Our organisation in 2006

We were obliged to create a more efficient procedure


We decided to propose to our customers an electronic based system (EDI or WEB)

Based on that decision we launched the elvproject:

– Electronic based acquisition of consignment notes

– Automatic feed to the invoicing chain

– Online customer’s consignment note linked to the invoice.

– Electronic based archiving

In July 2005, we decided to launch this In July 2005, we decided to launch this ambitious project over a two years periodambitious project over a two years period

We have taken the opportunity that “the CIM requirements ” were to be enforced by July1st 2006


– 52 % by EDI

– 45 % by WEB

– 3 % by fax addressed to a service center (with a charging Fee)

Total deployment of the electronic consignment note as of July 1st 2008

The objective is reached thanks to the support of the The objective is reached thanks to the support of the ““productionproduction”” and and ““commercialcommercial”” teams. teams.

Our clients remit their Consignment Notes via 3 ways:


The Customer Business Process / Fret SNCF is modernizing

Customers

RU

ADV(*).Customers

RU

DESTINATIONstation

HandoverStation

HandoverStation

Paperless ProcessPaperless Process

The customers, the partners and Fret SNCF are getting The customers, the partners and Fret SNCF are getting advantages from this modernizationadvantages from this modernization

Originstation

* ADV = Administration des ventes = Sales back office


The process of remitting the consignment note is the same whichever the evolution of the organization might be (Fret SNCF or Customer)

The centralized system allows a work flow between the central sites and the local expedition sites

The online help and the validation process guide the operators during the keying activities (Web site)

The automatization of the processes for the consignment note working out validates the data (EDI)

The online “customer” sample of the consignment note allows an easy verification of the invoice.

Advantages for our customers :

The customer can access a light and interactive The customer can access a light and interactive application which is secured and in line with enforced application which is secured and in line with enforced

regulations regulations


The Process is paperless and automatic from the consignment note acquisition to the editing of the invoice:

– Data acquisition

– Improvement of the dataflow among internal actors: NOMADE

– Invoice forecasting

– Invoicing

– Archiving

– Online customer sample of consignment notes linked to the invoice.

Advantages For Fret SNCFFor Fret SNCF :

We have obtained an higher performance in quality We have obtained an higher performance in quality and productivity and productivity


Local production

center

officeSI

transmit

Using NOMADEUsing NOMADE

Customer site

read

read

input

Service road


This device (Personal Digital Assistant) values the place of the local operator on the supply chain.

• NOMADE gives the ability of a strong linkbetween local operator and local production center.

• It gives an important function to the local operator: control of collected data in real-time

• It improves efficiency of supply chain, and reliability of data

• At least, it reduces delay of collect invoicingelements

Motorola MC-75SNCF FREIGHT is engaged in a wide program to modernize its service offers and its image

June 2009: more than 1500 equipped operators

NOMADE: Service road supplement


The printing of consignment note at the handover points is of good quality.

ORFEUS is fed with the exact data provided by the customers

Automatic transmission by e-mail are being experienced with some railways undertakings.

Advantages for Railways Undertakings partnersfor Railways Undertakings partners

Since July 1st 2008, you have been able to see a clear Since July 1st 2008, you have been able to see a clear improvement of quality in our exchangesimprovement of quality in our exchanges


Deep commitment and full support from the Company management for this project

To obtain the customer support : they must be convinced to modify their organizations

A good process of change management by the customers (customs, administrative documents…)

A good process of change management by the actors of the company

An additional offer to the basic channels (EDI et WEB)

The conditions of our success


The success of this project with our customers , allowed us to join eRail Freight with you, our partners whatever might be the mode of cooperation.

To conclude

Customers

ADV

Customers

RU

ORIGINStation

HANDOVER

StationHANDOVER

Station

Dematerialized ProcessDematerialized Process

RU

DESTINATIONStation

Our objective is to utterly dematerialize the consignment noteOur objective is to utterly dematerialize the consignment note process process with all our partnerswith all our partners

For more information:For more information:

ee--LV: [email protected]: [email protected]

NOMADE: [email protected]: [email protected]

SNCF FREIGHT

presentation from fret sncf – the electronic consignment ...€¦ · presentation from fret sncf...

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