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Presentation Notes Dining Experiences in Hospitality

Dining Experiences in Hospitality Copyright © Texas Education Agency, 2015. All rights reserved

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Dining Experiences in Hospitality



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Copyright

Copyright © Texas Education Agency, 2015. All rights reserved.2



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Elements

Dining Experiences


Elements are a part or aspect of something abstract,

especially one that is essential or characteristic.

In this case, we will be talking about elements in a

restaurant that are part of the dining experience.



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• Ambiance

• Décor

• Location

• Service style

• Target market

• Theme

Elements


Elements in the restaurant may be the whole idea or a

concept.



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Ambiance

• The feeling or mood associated with a particular place

• Examples include:

– Casual

– Elegant

– Fun

– Homelike

– Romantic

– Sports


Ambiance may also be called atmosphere.

It is created by the décor, lighting, menu, music and table

setting.



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Décor

• The furnishings and decorations of a room


– Centerpieces

– Flower arrangements

– Furniture

– Lightning

– Tablecloths


The décor may be part of the theme.



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Location

• A key factor in the dining experience


– Boardwalk

– Downtown

– Mall

– Stand alone

– Suburban


Location is a particular place where the dining venue is

located.



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Service Style

• Buffet

• Cafeteria

• Drive-through

• Over-the-counter

• Seated

– American service

– French service

– Russian service


Buffet -a restaurant that has meals consisting of several

dishes from which guests serve themselves

Cafeteria -a restaurant or dining room in a school or a

business in which customers serve themselves or are served

from a counter and pay before eating

Drive-through – customers stay seated in their cars for the

whole process of ordering, paying and being served

Over-the-counter – customers place their orders at a

counter that has cash registers and the meal is received at

the counter.

Seated – the customer is seated at a table and a server

brings the food to the table

American service – food is plated in the kitchen

French service – the meal is partially prepared in the kitchen

and the server finished the cooking, carving or flaming of

the food in front of the customer

Russian service – the food is cooked and divided into

portions in the kitchen and placed on silver trays to be

served on each guest’s plate



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Target Market

• A particular group of consumers at which a product or service is aimed


– Children

– Couples on a date

– Mature adults

– Shoppers

– Sports fans

– Teenagers

– Young adults


A market consists of all the people who could potentially

buy what you are selling.

A market segment is a subgroup of a larger market that has

similar needs and wants for the product.



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Theme

• A specific idea around which something is organized

• Carried out in the:

– Décor

– Menu

– Type of food served

– Uniforms employees wear


Themes may include Asian, Barbecue, Chinese, Mexican

and many others.

Can you name some more?



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Inside Thomas Keller's

restaurants

Thomas Keller is the only American chef to

own two three-star Michelin restaurants

and Tracy Smith got a behind the scenes

look at how this sometimes-

intimidating culinary connoisseur operates.

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(click on image)

Copyright © Texas Education Agency, 2015. All rights reserved.

Click on image to view YouTube™ video:

Inside Thomas Keller's restaurants

Thomas Keller is the only American chef to own two three-

star Michelin restaurants and Tracy Smith got a behind the

scenes look at how this sometimes-intimidating culinary

connoisseur operates.

http://youtu.be/T0ZanmJQXFA

http://youtu.be/T0ZanmJQXFA



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Images:• Shutterstock™ images. Photos obtained with subscription. (Slides 1, 3, 4, 5, 6, 7,

8, 9, 10, 11, 12)

Textbooks:• Culinary essentials. (2010). Woodland Hills, CA: Glencoe/McGraw Hill. • Reynolds, J. S. (2010). Hospitality services: Food & lodging. Tinley Park, IL:

Goodheart-Willcox Company.

YouTube™:• Inside Thomas Keller's restaurants

Thomas Keller is the only American chef to own two three-star Michelin restaurants and Tracy Smith got a behind the scenes look at how this sometimes-intimidating culinary connoisseur operates.http://youtu.be/T0ZanmJQXFA

References and Resources

Copyright © Texas Education Agency, 2015. All rights reserved.

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