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Presentation Notes Dining Experiences in Hospitality
Dining Experiences in Hospitality Copyright © Texas Education Agency, 2015. All rights reserved
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Slide 1
Dining Experiences in Hospitality
Presentation Notes Dining Experiences in Hospitality
Dining Experiences in Hospitality Copyright © Texas Education Agency, 2015. All rights reserved
Page
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Slide 2
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Copyright
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Presentation Notes Dining Experiences in Hospitality
Dining Experiences in Hospitality Copyright © Texas Education Agency, 2015. All rights reserved
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Slide 3
Elements
Dining Experiences
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Elements are a part or aspect of something abstract,
especially one that is essential or characteristic.
In this case, we will be talking about elements in a
restaurant that are part of the dining experience.
Presentation Notes Dining Experiences in Hospitality
Dining Experiences in Hospitality Copyright © Texas Education Agency, 2015. All rights reserved
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Slide 4
• Ambiance
• Décor
• Location
• Service style
• Target market
• Theme
Elements
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Elements in the restaurant may be the whole idea or a
concept.
Presentation Notes Dining Experiences in Hospitality
Dining Experiences in Hospitality Copyright © Texas Education Agency, 2015. All rights reserved
Page
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Slide 5
Ambiance
• The feeling or mood associated with a particular place
• Examples include:
– Casual
– Elegant
– Fun
– Homelike
– Romantic
– Sports
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Ambiance may also be called atmosphere.
It is created by the décor, lighting, menu, music and table
setting.
Presentation Notes Dining Experiences in Hospitality
Dining Experiences in Hospitality Copyright © Texas Education Agency, 2015. All rights reserved
Page
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Slide 6
Décor
• The furnishings and decorations of a room
• Examples include:
– Centerpieces
– Flower arrangements
– Furniture
– Lightning
– Tablecloths
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The décor may be part of the theme.
Presentation Notes Dining Experiences in Hospitality
Dining Experiences in Hospitality Copyright © Texas Education Agency, 2015. All rights reserved
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7
Slide 7
Location
• A key factor in the dining experience
• Examples include:
– Boardwalk
– Downtown
– Mall
– Stand alone
– Suburban
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Location is a particular place where the dining venue is
located.
Presentation Notes Dining Experiences in Hospitality
Dining Experiences in Hospitality Copyright © Texas Education Agency, 2015. All rights reserved
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Slide 8
Service Style
• Buffet
• Cafeteria
• Drive-through
• Over-the-counter
• Seated
– American service
– French service
– Russian service
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Buffet -a restaurant that has meals consisting of several
dishes from which guests serve themselves
Cafeteria -a restaurant or dining room in a school or a
business in which customers serve themselves or are served
from a counter and pay before eating
Drive-through – customers stay seated in their cars for the
whole process of ordering, paying and being served
Over-the-counter – customers place their orders at a
counter that has cash registers and the meal is received at
the counter.
Seated – the customer is seated at a table and a server
brings the food to the table
American service – food is plated in the kitchen
French service – the meal is partially prepared in the kitchen
and the server finished the cooking, carving or flaming of
the food in front of the customer
Russian service – the food is cooked and divided into
portions in the kitchen and placed on silver trays to be
served on each guest’s plate
Presentation Notes Dining Experiences in Hospitality
Dining Experiences in Hospitality Copyright © Texas Education Agency, 2015. All rights reserved
Page
9
Slide 9
Target Market
• A particular group of consumers at which a product or service is aimed
• Examples include:
– Children
– Couples on a date
– Mature adults
– Shoppers
– Sports fans
– Teenagers
– Young adults
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A market consists of all the people who could potentially
buy what you are selling.
A market segment is a subgroup of a larger market that has
similar needs and wants for the product.
Presentation Notes Dining Experiences in Hospitality
Dining Experiences in Hospitality Copyright © Texas Education Agency, 2015. All rights reserved
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Slide 10
Theme
• A specific idea around which something is organized
• Carried out in the:
– Décor
– Menu
– Type of food served
– Uniforms employees wear
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Themes may include Asian, Barbecue, Chinese, Mexican
and many others.
Can you name some more?
Presentation Notes Dining Experiences in Hospitality
Dining Experiences in Hospitality Copyright © Texas Education Agency, 2015. All rights reserved
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Slide 11
Inside Thomas Keller's
restaurants
Thomas Keller is the only American chef to
own two three-star Michelin restaurants
and Tracy Smith got a behind the scenes
look at how this sometimes-
intimidating culinary connoisseur operates.
11
(click on image)
Copyright © Texas Education Agency, 2015. All rights reserved.
Click on image to view YouTube™ video:
Inside Thomas Keller's restaurants
Thomas Keller is the only American chef to own two three-
star Michelin restaurants and Tracy Smith got a behind the
scenes look at how this sometimes-intimidating culinary
connoisseur operates.
http://youtu.be/T0ZanmJQXFA
Presentation Notes Dining Experiences in Hospitality
Dining Experiences in Hospitality Copyright © Texas Education Agency, 2015. All rights reserved
Page
12
Slide 12
12Copyright © Texas Education Agency, 2015. All rights reserved.
Presentation Notes Dining Experiences in Hospitality
Dining Experiences in Hospitality Copyright © Texas Education Agency, 2015. All rights reserved
Page
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Slide 13
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Images:• Shutterstock™ images. Photos obtained with subscription. (Slides 1, 3, 4, 5, 6, 7,
8, 9, 10, 11, 12)
Textbooks:• Culinary essentials. (2010). Woodland Hills, CA: Glencoe/McGraw Hill. • Reynolds, J. S. (2010). Hospitality services: Food & lodging. Tinley Park, IL:
Goodheart-Willcox Company.
YouTube™:• Inside Thomas Keller's restaurants
Thomas Keller is the only American chef to own two three-star Michelin restaurants and Tracy Smith got a behind the scenes look at how this sometimes-intimidating culinary connoisseur operates.http://youtu.be/T0ZanmJQXFA
References and Resources
Copyright © Texas Education Agency, 2015. All rights reserved.