Company Presentation

1. Our Company2. Our Offer3. Our Customer Solutions

Agenda

Our Company

is :

A specialist of the e-commerceand Channel Management

Working on the B2B market for High-Tech products

An ASP software editor

Who are we ?

Our Market

The Solutions and Services offered by I-COM Software are addressing all the players within the B2B Distribution of High-Tech Products

– Manufacturers - Vendors– Editors - Operators– Wholesalers - Distributors– Resellers and VARS– E-resellers

An european coverage

I-COM SoftwareCreated in 2001Subsidiary of WSTORE EUROPE

Active in 13 countries 50 interconnected disties 300 active customers 300,000 clicks / day 5,000 transactions / day

Our Offer

What do we offer ?

Content Management and interconnexion with the partners

Processes and workflows management

Share, control and follow-up of the information

Sales management, cost and margin control

Channel management (sales ecosystem)

E-commerce/e-channel strategy

I-COM proposes packaged software servicesanswering the main issues met by the distribution

Main issues I-COM Software Solutions

e-commerce Solutionse-commerce Solutions

Channel ManagementChannel Management

Business PortalsBusiness Portals

Web ServicesWeb Services

ConfiguratorsConfigurators

Reporting toolsReporting tools

I-COM Software solutions consist of :

- An applicative framework- Associated Services

Our Services Offer

Our associated services

– ASP Services : Hosting, Monitoring, Maintenance– Catalogue & Content Management– Project Management– Development & Integration Services– Business & Consulting Services

Overview of a typical solution

e-Commercee-Commerce

End Customers / Channel PartnersEnd Customers / Channel Partners

AdministrationAdministrationPortalPortal

Internal usersInternal users

EEXXCCHHAANNGGEE

ERPERPDistributorsDistributorsOther external Other external systemssystems

Central Database

Our Customer Solutions

Our packaged offers

Solutions overview

Solutions e-commerce– Inmac-Wstore e-shop– FSC UK store– W Store UK e-shop

Web-Services– e-commerce services / sourcing– Catalogue services – « Disties availabilities » services

Solutions overview

Shop in Shop– HP Store (online configurator)

Channel Management– Xerox Purchasing Portal– Résadia (resellers grouping)– Channel Portal

Back-end / Front-end

Distri-Portal– Micro-P.COM [UK]: e-store– Sharptext [IRL]: resellers’ extranet– SQP: resellers’ extranet– Copymix: e-store– Connectis (Rexel): e-store

Organisation & Processes

I-COM Software Organisation

ManagementManagement

SystemsSystems& Networks& Networks

ProcessProcess& Quality& Quality

R & DR & D

ProjectProjectManagementManagement

SalesSales& Marketing& Marketing

CatalogueCatalogueServicesServices

SupportSupport

Release management process

Industrialized process for « DAILY » publications– 5 different environments

• Development, Maintenance, integration, Homologation, Production

– Publications every evening in production environment

DevelopmentEnhancements

MaintenanceBug fixing

HomologationComplete end-to-end testing

ProductionTarget

commercial platform

IntegrationUnitary tests

Hosting & Monitoring

Technical Architecture overview

ApplicationApplicationServerServer

WebWebServerServer

DatabaseDatabaseServerServer

UserUserInterfaceInterface

SystemsSystemsinterchangeinterchange

Data Data ProcessingProcessing(one database(one databaseper country)per country)

Front-net

Back-net

Web Farm

ApplicationServers

ftpServers

DataFarm

(Security Keepers)Firewall& IDS

internet

DatacenterDatacenter(Telecom Italia Vitry – France)(Telecom Italia Vitry – France)

End CustomersEnd Customers

Suppliers &Suppliers &PartnersPartners

Hosting center

Private IP

Public IP

Security aspects

Hosting in Tiscali (Telecom Italia) data centre– meeting WW Carrier Class “white room” requirements

Platform in a DMZ– Protected by professional firewall (7/7, 24/24)– Restricted platform access

Strict data partitioning– Between web data and database data– Among the different customers