Presentation of Results

Background

St Margaret of Scotland Hospice was founded by the Sisters of Charity in 1950. The Hospice is governed by a Board of Directors who are responsible to the Sisters of Charity for the strategic decisions. The day to day management of the Charity is carried out by the Chief Executive.

Methodology A questionnaire was given to every staff member over a

period of one week.

110 questionnaires were given out, 100 were returned.

The results are based on 100 received questionnaires.

Name the Core Values All staff were able to identify Core Values of the

Organisation

95 respondents listed all 5 Core Values

4 respondents listed 4 Core Values

1 respondent listed 3 Core values

Do you put the Core Values into Everday Practice? All who answered this question answered Yes they do

put the Core Values into everyday practice.

people answered

left this blank

Do you enjoy working at the Hospice? All staff enjoy working at the Hospice.

Some staff added some very positive comments in addition to answering this question.

Do you feel supported in your work? All staff feel supported in their work.

Some staff added some very positive comments in addition to answering this question.

How do you keep yourself up to date in your Role?

Staff were asked to list what they do in order to keep themselves up to date in their role.

The answers were varied and very positive.

Many of the answers were repeated throughout the 100 responses.

Mandatory Training

Palliative Care Course

All available courses

Internal courses

External courses; relevant to role and Organisation e.g. IV administration courses, Health and Safety Diploma, etc

SVQ modules and assessing

Online appropriate courses

Getting to know the role and the Organisation

Reading articles/Journals Trying to better myself everyday

Attending meetings of Professional Body

SAGE courses (3)

Cooksafe Procedures

Awareness of patients and families and their needs

Listening to advice

Learning from mentor

Daily reports

Senior staff

The variety of jobs in my role

Current affairs

Researching on the internet

Take guidance from team, department head and line manager

Ward rounds

MDTM meetings

Establishing a Specialist Interest Group

Clinical Supervision

Nursing and medical team

Research and Audits

Mentor group

Senior Colleagues

Online professional discussion groups

Looking at protocols within other volunteering centres

Self directed literature searches

Evidence based guidelines

Liaise with external Professionals

University Courses

Multiprofessional Working

NMC

Policy Manual

Professional Events

Clinical Direction from seniors

Senior Management Meetings

Presenting to others at courses

Personal Development Plan

National Documents such as Living and Dying Well

Feedback from Colleagues

Leisure Facilities Are you aware the pool, gym, and spa facilities are

available for relaxation?

Name the Support Network available to you

Staff were asked to name the support network available to them.

Sister Rita, Chief Executive, was named most frequently as a Support to staff, together with the daily teaching provided by Sister Rita

Chief Executive, Sr Rita

Learning from Chief Executive on a daily basis

Senior Clinical Managers: Director Clinical Services, Assistant Director of Nursing, Senior Nurse Managers, Nurse Lecturer

Human Resources

Administrator

Assistant Administrator

Colleagues

Ward Staff: Ward Sister, Senior Staff Nurses, Staff Nurses and Auxiliary Nurses

Pastoral Care Team

Pastoral Care Reflections

Fr Connell

Monsignor McShane

Prayer Room

Sisters of Charity

Spa pool

Team

Mission Programme

Restaurant

Education

Appraisals

Feedback from colleagues

Department Meetings

Friends

Family

Policies, procedures, best practice guidelines

Reports, ward rounds

Line Manager

Mentor

Counselling

Supporting Each Other

MDT

Psychosocial Team

Professional Association

Huge support Network available

Team Player Staff were asked to answer if they considered

themselves to be a good team player.

Discussion This was a large scale audit with hugely positive

results.

All staff enjoying working at the Hospice and this is evident in the care provided throughout the whole Hospice.

The Core Values of the Organisation are known by all staff and all staff put them into everyday practice. This makes the Hospice different from other Organisations and are specific to the Organisation and Sisters of Charity.

Staff also feel the Core Values are a support to them in their work.

Discussion (Cont’d) Staff have various methods of keeping themselves up

to date and the opportunities to do so are massive leading to a bright, educated and motivated staff, keen to improve their knowledge and thus standards of care.

There is a large network of support available to all staff and all staff are able to identify a safe network. The main support for staff comes from the Chief Executive of the Organisation, which is a massive achievement and everyday work from the Chief Executive in consideration of the size and 24 hour working of the Organisation.

Discussion (Cont’d) Sisters of Charity, Senior Managers, Line Managers,

Colleagues, Human Resources, Administrators, Education, Pastoral Care Team, Leisure Facilities and Professional Associations are some of the other networks of support identified.

All staff note the importance of team work and all describe themselves as a good team player, this may be as a result of the work the Chief Executive does with staff at meetings, interactions and reports, where she stresses the strength and importance of a good team working together, this is also discussed at Mission Effectiveness Programmes.

Action Plan Staff should continue to utilise the many support

networks available to them.

The Chief Executive is most valued in her role with staff support and is asked to continue supporting with her daily interactions, workings and meetings with staff

The Sisters of Charity are asked to continue with their everyday support to staff

The Senior Clinical Team should continue to be available for staff, developing and supporting them in their role and encouraging all staff to maintain their continuous professional development

Action Plan (Cont’d) Mandatory training is kept up to date at all times and

learning utilised in everyday practice

Internal and external courses are accessed and shared with each other through everyday teaching and attendance at meetings

The Pastoral Care Team remain active in providing reflective sessions

All care within the Hospice must remain confidential and staff are afforded this same privilege in their support

Action Plan (Cont’d) Staff meetings and reports will continue to provide a

forum for staff to share any issues or learning needs

Line Managers to continue supporting staff in their roles

Staff may make use of the leisure facilities available to them

Staff to be guided by the Core Values and Mission Statement of the Organisation ensuring each staff member is a supportive colleague to each other

Action Plan (Cont’d) Staff meetings and reports will continue to provide a

forum for staff to share any issues or learning needs

Line Managers to continue supporting staff in their roles

Staff may make use of the leisure facilities available to them

Staff to be guided by the Core Values and Mission Statement of the Organisation ensuring each staff member is a supportive colleague to each other

Mission Effectiveness Programme continues as part of mandatory Training

Conclusion Staff are fully supported in their work and the results of the

questionnaire reflects this. There are many safe support networks available to staff and the importance of knowing where to get support and receiving it is clearly achieved in the results. The Organisation is accustomed to moving forward with education. As a result, staff keep themselves up to date with education both internal and external. This helps all staff to develop within their roles, ensuring a bright, professional and innovative working team. These results are testament to the hard work of the Chief Executive, Senior Management Team, the Core Values and the very safe systems and teams within the Organisation.

We don’t do Adequate ....

We strive for Perfection

Sister Rita

Chief Executive