PRESENTATION ON

INTERNSHIP AT NABIL BANK

Chhitiz ShresthaBBA-BI7th semesterAce Institute of management

Nabil BankMission :

The Bank’s mission is to be the “Bank of 1st Choice” in Nepal.

The guiding Philosophy of Nabil Bank is “keeping our customer at the core of everything we do is the corner stone of our success”

Nabil BankValues:

C stands for Customer FocusedR for Result Oriented I for InnovativeS for SynergisticP for Professional

Major Markets and Customers (Kaushaltar Branch)

Nepal Telecom SAARC Tuberculosis and HIV Centre Bhakatapur Municipality Sano Thimi Water Supply (Khane Pani) General Public

Mid-level Families Students Workers Abroad (remittance)

Medium Level Businesses

Products and servicesLending products

Corporate banking Infrastructure and

Project Financing SME Banking Microfinance Retail Lending

Products and services Deposit Products

Normal Saving Nabil Lok Bachat Nabil Bachat Nabil Bal Bachat Nabil Nari Bachat Nabil Edu Save Nabil Jestha Bachat and Nabil Jestha Muddati Fixed Deposits Call deposits

Products and services Card Products

MasterCard International cards Nabil Visa and MasterCard

Rupee Credit Cards Nabil Installment Nabil Visa debit/Prepaid Cards

Remittance Western Union Nabil Remit Demand Draft and SWIFT

Transfers

Products and services Bancassurance Other products and services

Nabil M-Banking Any Branch Banking Services

(ABBS) Extended Banking Hours Internet Banking Privilege lounge E – Secure Service

Organization Structure

Financial StructureShare capital

Share Ownership

Organizational Performance

Profitability

Organizational Performance Liquidity

Assets, Deposits & Shareholders Funds

Organizational Performance Number of Offices and ATM’s

Organizational Performance

Human Resource

2010/2011 2011/2012

Activities Performed Account Opening

Personal Account / Joint Account

Partnership or Sole proprietorship firm

Company Account Minor account

Deposits Account Closing Check book Operations

Account Opening Form

Activities Performed Card Operations Update and modifying

Customer Information Finacle Operations Internet Banking

Operations Remittance Other Activities

Transferring phone calls Provide information

about Nabil products

Activities Performed

Problem Solved ATM usage instructions Aiding in ATM replenishing Taking on Customer Service

Department Correcting customers Forms Cash Counting Clearing Function Fixed Photocopy Machine

Key Observation Frequent ABBS enquiry Account opening hassles Importance of KYC Interest rate enquiry Frequent technical errors Necessary documents for account opening Bancassurance usage Collective Bargaining (Association of Nabil Bank

Staff) Peak period for banking

Key Skills and Attitudes Learnt Skills

Computing Skills Communication

Skills Listening Skills Analytical Skills

Attitudes Discipline Teamwork Time

Management Dressing Sense Resilience

Feedbacks to Organization SWOT Analysis

Pioneer in BankingTrust of People

Modified Products

Better use of IT

New Industries & customers in the market

Less Authority to BM leading to lengthy decision making process

Political Instability

High Competition

Rigid Lending Policies

High Employee Turnover

Low Marketing

Wide Network

Dedicated & Experienced Manpower

Wide Array of Products

Higher HR Cost

Feedback to Organization Introducing innovative Products Enhancing new Investments Focusing on marketing Focusing on various customer groups Maintaining long term partnerships Expansion of Locker Facilities More emphasis to CSD Delegation of Authority to Branch

Managers

Feedback to College/University It would have helped the students if the college

had counseled us for identifying the area for internship

The college could have eased the pressure on the students by reducing the number of assignments and classes on the time of internship

The college could also have had simultaneous feedback sessions with the students about their performance as an intern in the related organization

Feedback to College/University It would also have been fruitful if our

academic coordinator would have gotten to know our internship supervisor in advance to develop a healthy mutual relationship

The format of the report to be prepared after the internship period was only given a week in advance. If it was provided earlier, the students could have collected information and organized it in a proper mold.

Thank You