PRESENTATION

ON

THE INITIATIVE TAKEN IN WASA LAHORE REGARDING BENCHMARKING OF UWSS

WATER AND SANITATION AGENCY (LDA)

By Pervaiz Iftikhar MD WASA, Lahore

PRESENTATION INCLUDES

KEY STATUS OF UWSS IN LAHORE

BACKGROUND AND NEED OF INITIATIVE

OBJECTIVE OF THE INITIATIVE AND EXPECTED

OUTCOME

EXPECTED COOPERATION FROM OUTSIDE TO

ACHIEVE THE OBJECTIVE

SOURCE OF LAHORE WATER SUPPLY IS GROUND WATER.

STATIC WATER TABLE OF LAHORE VARIES FROM 40 FEET TO 120 FEET BELOW GROUND LEVEL.

DEEP TUBEWELLS ABOVE 400 NUMBERS CAPACITY VARIES FROM 1.5 CUSEC TO 4 CUSEC.

LAHORE AQUIFER IS UNDER STRESS, REGULATION AND MONITORING OF QUALITY AND POTENTIAL HAS BEEN NECESSACITATED.

EXERCISE ON PUMPING REGIME HAS BEEN INITIATED.

WATER SUPPLYDESCRIPTION 1967 1975 1998 2007POPULATION WASA AREA (M) 0.90 1.47 4.38 5.5

POPULATION SERVED (M) 0.60 1.17 3.77 4.8

POPULATION COVERAGE (%) 67 79 86 87

WATER PRODUCTION (MGD) 27 75 270 360 *

WATER PRODUCTION(GPCD) 45 64 71

74(339

LPCD)

* Nos. of Tubewell 406 Supply Hours Daily: - Direct Pumping 16 – 18 Hours- Thru' Reservoir 1 Mill. Gallon Capacity in Walled City 12 Hours. (in 3 shifts)

AZIZ BHATTI TOWN

RAVI TOWN

SHALIMAR TOWN

NISHTAR TOWN

ALLAMA IQBAL TOWN

GUNJ BUKHSH TOWN

WASA WATER SUPPLY

Well center

1. Salamat pura2. Mehmood Booti3. Shadbagh4. Khokhar Road5. Old Ravi6. New Ravi

1,3 - 6 : 4 T/W , 4Cfs Each2 : 5 T/W , 4Cfs Each

1

2345

6

KALMA CHOWKCHUNGI MULTAN RD

MOZANG CHUNGI

SHALIMAR GARDEN

Sr. Data ItemNo. 2002-03 2003-04 2004-05 2005-06 2006-07

1 Population of City District a) Population of Lahore District (000) 7250 7452 7659 7873 8092b) Population of C.D.G.L area (000)(Excluding Cantt)

6468 6620 6776 6936 7099

c) Population in WASA served area (000) 4991 5119 5251 5387 55482 Population served water ( 000 ) 4342 4451 4562 4676 4827

3 Population served Sewerage ( 000 ) 4192 4297 4405 4525 46604 Sewerage connections year end ( 000 ) 456 462 476 495 5075 Water Connection year end ( 000 ) 481 488 504 516 534

6 Water Production (Lpcd) 314 326 323 330 3397 Unaccounted for Water (%) 38% 39% 38% 40% 36%8 Non-Revenue Water (%)

9 Proportion of Connections that are Metered(%) 39% 40% 43% 45% 48%

Utility Name : LAHORE WATER AND SANITATION AGENCY

FINANCIAL YEARS

PERFORMANCE BENCHMARKING INDICATORS

Sr. Data ItemNo. 2002-03 2003-04 2004-05 2005-06 2006-07

Utility Name : LAHORE WATER AND SANITATION AGENCY

FINANCIAL YEARS

PERFORMANCE BENCHMARKING INDICATORS

10 Proportion of Functional Meter (%)

- Proportion with Total Connections 11% 11% 11% 11% 12%

- Proportion with Metered Connections 29% 28% 26% 25% 25%11 Unit Operational Cost

i. Rs. M3 Sold 3.00 3.05 3.61 3.81 3.66ii. Rs. M3 Produced 3.55 3.60 3.99 4.40 4.65

12 Staff (000) Water Connections 12.5 12.5 12.1 12.2 11.8

13 Salary Costs as a proportion of Operation Costs.

22% 24% 25% 27% 29%

14 Continuity of services (hours) 14-18 14-18 14-18 14-18 14-18 15 Wastewater treatment Nil Nil Nil Nil Nil

16 Billing Ratio

Domestic to Total 0.95 0.95 0.95 0.95 0.95

Commercial to Total 0.05 0.05 0.05 0.05 0.0517 Collection ratio 0.76 0.77 0.77 0.78 0.78

18 Working Ratio (Without Debt) 1.0 1.0 0.95 1.0 1.05

KEY INITIATIVE FOR WASA LAHORE

UNACCOUNTED FOR WATER, RESULTING INTO REDUCTION IN NWR.

TO MAKE WASA FINANCIAL VIABLE.

TO REDUCE OPERATING COST.

TO IMPROVE SERVICE DELIVERY.

TO IMPROVE WATER QUALITY.

PRESENT STATUS OF UNACCOUNTED FOR WATER

VARIES FROM 35% TO 40%, BASED ON ASSESSED WATER PRODUCTION OF 25% TUBEWELLS.

BACK GROUND AND NEED OF THE INITIATIVE

INITIATIVE BEING TAKEN: LEAK DETECTION STUDY IN PILOT AREA IN JOHAR TOWN COMPLETED UNDER THE SUPERVISION OF FRENCH CONSULTANTS M/S SEURECA. THEY ARE WORKING NOW TO CONCLUDE NRW. THE FURTHER ACTION PLAN FOR IMPLEMENTATION IN WASA WILL BE TAKEN UP IN ALL 8 TOWNS OF LAHORE CITY WITH AN ACTION PLAN TO REDUCE UNACCOUNTED FOR WATER UPTO 20% WITH A SPAN OF 3 TO 5 YEARS. (ONE DMA EACH IN ALL 22 WASA SUB DIVISIONS TO START WITH)

BULK METERS ARE BEING PROCURED FOR MEASURING 100% PRODUCTION AT SOURCE.

OUT SOURCING OF PROCUREMENT, INSTALLATION & UPKEEP OF WATER METER AT CONSUMER END.

Rehabilitation & interconnexion of OHTConstruction of chambers

Preparation of the pilot area

Design of the area

Objectives of the Pilot Area Achievements Results Future Work

Legend

F&P (Out)

P. Only

F&P (In)

CLOSED

G Valve

TP 6

B Valve

F Valve

KOKHAR

DTW 2

DTW 1

TP 4TP 2

TP 1

TP 3

TP 5

CLOSED

CLOSED

FURTHER INITIATIVE / INSTITUTIONAL REFORMS

Reform Plan focuses on:

1. Improved customer relations

To become more proactive in dealing with customers, gain their support and willingness to pay by offering better services.

2. Improved Revenue

- By dealing with illegal connections

- Improve billing & recovery system by involving private sector

- Offering better incentives to people to pay

Reform Plan focuses on:

3. Project related reforms

- Institutionalizing the capacity to under take development works and speed up their execution.

- Undertake a master plan study to improve the strategic approach to project selection and management

- Community participation for Government works water supply and sanitation has been initiated in UC-60

EXPECTED COOPERATION FROM HUD&PHE, URBAN UNIT, WSP & OTHERS

COORDINATION

TECHNICAL SUPPORT

FUNDS THROUGH MTDF

PROVISION OF CASE STUDY REGARDING PERFORMANCE / BENCHMARKING IN THE OTHER UTILITIES IN THE REGION.

AWARENESS REGARDING PERFORMANCE OF THE UTILITIES THROUGH BENCHMARKING AS KEY INDICATORS.

MONITORING THE PERFORMANCE.

ACTION PLAN FOR IMPROVEMENT IN REVENUE COLLECTION

PERFORMANCE INDICATORS FOR YEAR 2006-07

CONVERSION FROM UN-METERED TO METERED CONNECTION.

SURVEY TO DETECT UN-AUTHORIZED WATER CONNECTIONS

SURVEY TO DETECT UN-AUTHORIZED SEWERAGE CONNECTIONS.

DETECTION OF MIS-USED WATER

INCENTIVE SCHEME FOR REGULARIZATION OF UN-AUTHORIZED CONNECTION WITHOUT PENALTY.

ACTION PLAN- EXPECTED ADDITIONAL REVENUE

SR.NO. Description No. Conn.

(a) DETECTION AND REGULARIZATION OF UNAUTHORIZED CONNECTIONS. 8,441

11,126

2,815

3,207

(b) CONVERSION FROM UNMETERED TOMETERED CONNECTIONS

(c) MISUSED WATER CONNECTIONS

(a) SCHEME FOR REGULARIZATION OFUNAUTHORIZED CONNECTIONSWITHOUT PENALTY

TOTAL EXPECTED ADDITIONAL REVENUE

Amount

1. 11.076

19.626

4.966

2.11.161

46.829

(Rs. In Million)

EXPECTED ADDITIONAL REVENUE THROUGH CONVERSIONOF UN-METERED CONNECTIONS INTO METERED CONNECTION

FROM NOV‘ 06 TO MARCH, 2007

S.No. Revenue Division

Conns. Converted

HavingPlot Area 10Marlas and

Above

Total Revenue Collected PerAnnum before

Conversion @ 143 P.M.

ExpectedDemand Per

Annum @ 290 P.M.

Expected Additional Rev.

Per Annum

Collection made uptoMarch, 07

1 Gunj Bux Town 2711 4,652,076 9,434,280 4,782,204 3,678,292

2 Ravi Town 1265 2,170,740 4,402,200 2,231,460 1,173,680

3 Allama Iqbal Town 1086 1,863,576 3,779,280 1,915,704 894,260

4 Nishter Town 3265 5,602,740 11,362,200 5,759,460 3,291,049

5 Shalimar Town 2098 3,600,168 7,301,040 3,700,872 582,942

6 Aziz Bhatti Town 701 1,202,916 2,439,480 1,236,564 223,512

TOTAL 11126 19,092,216 38,718,480 19,626,264 9,843,735

EXPECTED ADDITIONAL REVENUE ON MISUSED CONNECTIONSDETECTED FROM JULY, 06 TO MARCH, 2007

S.No Revenue Division

Conns. DetectedMisused

Avg. AnnualRev.

ReceivedPer Annum

@ Rs.290 Per Conn. Per

Month

ExpectedDemand Per

Annum @ 570 P.M.

ExpectedAdditional

Rev.Per Annum

CollectionMade UptoMarch, 07

1 Gunj Bux Town 1335 4,645,800 9,131,400 4,485,600 3,466,847

2 Ravi Town 613 2,133,240 4,192,920 2,059,680 1,122,181

3 Iqbal Town 273 950,040 1,867,320 917,280 780,104

4 Nishter Town 403 1,402,440 2,756,520 1,354,080 1,135,700

5 Shalimar Town 154 535,920 1,053,360 517,440 81,040

6 Aziz Bhatti Town 37 128,760 253,080 124,320 18,280

TOTAL 2815 4,830,540 9,796,200 4,965,660 6,604,152

SERVICE CONTRACT FOR REPAIR AND MAINTENANCE OF TUBEWELLS AND MACHINERY- EOI & TECHNICAL PROPOSALS BY 25-05-2007- REQUIRED FOR CONCEPT OF ZERO BUDGETING - NECESSITATED FOR QUALITY REPAIRS, CONTROL OVER

EXPENDITURE AND CONTROL OVER MUSHROOM GROWTH OF CONTRACTORS

Sr.No.1 Population of City District

a) Population of Lahore District (000) 8092b) Population of C.D.G.L area (000) 7099c) Population in WASA served area (000) 5548

2 Population served water 87%

Population of WASA Area = 55,48,000 Population Served with WS = 48,27,000 %age Population Served = 48,27,000/55,48,000 = 87%

3 Population served Sewerage 84%

Population of WASA Area = 55,48,000 Population Served with WS = 46,60,000 %age Population Served = 46,60,000/55,48,000 = 84%

4 Sewerage connections year end ( 000 ) 507

5 Water Connection year end ( 000 ) 534

6 Water Production (lpcd) 339 Total Production = 360 mgd = 1.6363 M.Cu.M / Day Population Served = 4.827 Million Per Person Water Production = 1.6363 x 1000 / 4.827 = 339 lpcd.

7 Unaccounted for Water (%) 36%

Total Water Produced = 597.27 M.Cu.MQuantity of Water Sold & Accounted for = 382.27M.Cu.MWater Quantity Un-accounted for = 597.27 - 382.27 = 215 M.Cu.MUFW= 215 x 100/597.27 = 36%

BENCHMARK INDICATORS 2007

Indicator Unit Remarks

8 Non-Revenue Water (%)

9Proportion of Connections that are Metered(%)

48%Total No. of Connections = 5,33,956 Metered connections = 2,56,300 %age = 256300x100/533956 = 48%

10 Proportion of Functional Meter (%)

- Proportion with Total Connections 12% Total No. of Connections = 5,33,956 Metered connections Functional = 64,000 %age (Functional) = 64,000 x 100 / 5,33,956 = 12%

- Proportion with Metered Connections 25% No. of Metered Connections = 2,56,300 Metered connections Functional =64,000 %age (Functional) = 64,000 x 100 /2,56,300 = 25%

11 Unit Operational Cost

i. Rs./M3 Sold 3.66Total Quantity of Water Produced & Sold = 360 Mgd= 1.6363 M3 Per DayOperating Revenue = Rs.2185 MillionRate of M3 = 2185/1.6363 x 365 = 3.66

ii. Rs./M3 Produced 3.68

Total Quantity of Water Produced & Sold = 360 Mgd= 1.6363 M3 Per DayOperating Expenses = Rs.2780.2 Million (Depreciation included)Rate of M3 = 2780.2/1.6363 x 365 = 4.65

12 Staff (000) Water Connections 11.8

No. of Staff = 6300No. of Connections= 534,000Staff per 1000 Connections = 6300x1000/534000=11.80

13 Salary Costs as a proportion of Operation Costs.

28%

Salary Cost = Rs.669.100 MillionOperation Cost = Rs.2300 MillionRatio = 669.100 / 2300 = 29%(Depreciation not included)

14 Continuity of services (hours) 14-18 Average Winter Supply Hours = 14 Hrs.Average Summer Supply Hours = 18 Hrs.

15 Wastewater treatment Nil At present no Wastewater treatment facility available with Lahore WASA.

16 Billing Ratio

Ratio of Domestic Connections to Total 0.95No. Of Total Connections = 5,33,956No. of Domestic Connections = 5,07,061Ratio of Domestic to Total =507061/533956 = 0.95

Ratio of Commercial Connections to Total 0.05No. Of Total Connections = 5,33,956No. of Commercial Connections = 26895Ratio of Domestic to Total =26895/533956 = 0.05

FUNCTIONS

A. PLANNING, DESIGNING AND CONSTRUCTION OF WATER SUPPLY, SEWERAGE & DRAINAGE FACILITIES FOR:

i) New Worksii) Rehabilitation and Augmentation

of the existing system.

B. OPERATION AND MAINTENANCE OF WATER SUPPLY, SEWERAGE & DRAINAGE SYSTEM.

C. BILLING AND COLLECTION OF ALL RATES, FEES AND CHARGES FOR THE SERVICES PROVIDED TO CONSUMERS.

WASA IS AN AGENCY OF LDA AND IS RESPONSIBLEFOR:

GOALS AND OBJECTIVESEXTENSION AND IMPROVEMENT OF WATER, SEWERAGE AND DRAINAGE FACILITIES TO MEET THE NEEDS OF RAPIDLY GROWING POPULATION OF LAHORE CITY

MOBILIZE THE NECESSARY CAPITAL FOR DEVELOPMENT WORKS

SUSTAINABLE FINANCIAL VIABILITY TO COVER THE COST OF SERVICES (Technical & Financial Capacity to Finance, Operate and Maintain)

IMPROVE THE MANAGEMENT EFFICIENCY ANDEFFECTIVENESS OF WASA

Deputy Managing DirectorEngineering

Deputy Managing DirectorFinance, Admin, Revenue

Deputy Managing DirectorOperation & Maintenance

Managing DirectorWASA

Director General LDA

CHAIRMAN LDA /DISTT. NAZIM

WASA ORGANOGRAM

DIR. (P&E)

DIR. ( P&D ) DIR. (HYD)

DIR. ( P&S )

DIR. CONST: I

DIR. CONST: II

Dir. (HYD)

DMD (ENGG)

DIR. ( ADMN )

DIR. (FINANCE)

DIR. (REVENUE)

DIR. (TRAINING)

DMD (F,A&R)

DIR. O & MShalimar Town

DIR. O & MAziz Bhatti Town

DIR. O & MNishtar Town

DIR. O & MAllama Iqbal Town

DIR. O & MRavi Town

DIR. O & MGunj Buksh Town

DMD (O&M)

MANAGINGDIRECTOR

GRADE-WISE ESTABLISHMENT

BS Budgeted Existing Vacant

01 - 04 4,611 3,491 1,120

6,300 4,607 1,693

05 – 10 1,116 703 413

11 – 16 366 253 113

17 – 20 207 160 47

* As a stop gap arrangement, incumbents engaged on work charged basis.

SANCTIONED EXISTING VACANT6,300 4,607 1,693*

29-03-07

WASA SYSTEM

WASA SYSTEM

WATER SUPPLY

SEWERAGE

DRAINAGE

SHALIMAR TOWN

AZIZ BHATTI TOWN

NISHTAR TOWN

A.I TOWN

DATA TOWN

RAVI TOWN

District Area: 1772 Sq KmPopulation: 7.27 M

WASA BOUNDARY.

WASA Area: 350 Sq KmPopulation: 5.5 M

DISTRICT BOUNDARY.

AZIZ BHATTI TOWN

RAVI TOWN

SHALIMAR TOWN

NISHTAR TOWN

ALLAMA IQBAL TOWN

GUNJ BUKHSH TOWN

WASA WATER SUPPLY

Well center

1. Salamat pura2. Mehmood Booti3. Shadbagh4. Khokhar Road5. Old Ravi6. New Ravi

1,3 - 6 : 4 T/W , 4Cfs Each2 : 5 T/W , 4Cfs Each

1

2345

6

KALMA CHOWKCHUNGI MULTAN RD

MOZANG CHUNGI

SHALIMAR GARDEN

WATER SUPPLY - ACHIEVEMENTSDESCRIPTION 1967 1975 1998 2007POPULATION WASA AREA (M) 0.90 1.47 4.38 5.5

POPULATION SERVED (M) 0.60 1.17 3.86 4.8

POPULATION COVERAGE (%) 67 79 88 88

WATER PRODUCTION (MGD) 27 75 275 345 *

WATER PRODUCTION(GPCD) 45 64 71 71

* Nos. of Tubewell 391Supply Hours Daily:

- Direct Pumping 16 – 18 Hours- Thru' Reservoir 1 Mill. Gallon Capacity in Walled City 12 Hours. (in 3 shifts)

SEWERAGE - ACHIEVEMENTS

DESCRIPTION 1967 1975 2007

PUMPING CAPACITY (Cusec) 60 320 3030*

SEWERS LENGTH (Km) 160 650 3730

* ( Major Pump Stations 12 & Lift Stations 63)

AZIZ BHATTI TOWN

RAVI TOWN

SHALIMAR TOWN

NISHTAR TOWN

ALLAMA IQBAL TOWN

GUNJ BUKHSH TOWN

2007

DRAINAGE

DESCRIPTION Year- 2007

DRAINS LENGTH (Km) 212

MAJOR DRAINS 8

TRIBUTARY DRAINS 75

CARRYING CAPACITY (Cusec) 7474

DRAINAGE PUMPING STATIONS 4

PUMPING CAPACITY OF 663 DRAINAGE STATIONS (Cusec)

AZIZ BHATTI TOWN

RAVI TOWN

SHALIMAR TOWN

NISHTAR TOWN

ALLAMA IQBAL TOWN

GUNJ BUKHSH TOWN

• Catchment boundary

• Existing Drains

• Drainage PumpingStation