presentation pawlowski easem20071012

Prof. Dr. J. M. Pawlowski: Quality of Global E-Learning

Quality of Global E-LearningE-ASEM Conference, Oct. 12th, 2007

Prof. Dr. Jan M. Pawlowski, University of Jyväskylä, Finland &

Korean German Institute of Technology, ROK


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Where I work…Jyväskylä, Finland

Source: [http://www.jyu.fi/, http://www.jyvaskyla.fi/]


Where I work…Jyväskylä, Finnland

Source: [http://commons.wikimedia.org/, http://www.jyvaskyla.fi/, http://www.laajavuori.com/]


KGIT / University of Jyväskylä: History and CompetenciesKGIT Korean German

Cooperation within the Korean German Institute of Technology

Founded Sep. 2006 Research on Next

Generation E-Learning Concepts and Systems

Focus Areas Quality and Learning

Technology Standards Ubiquitous Learning Internationalization of

E-Learning Collaborative Learning

Jyväskylä IT–related development projects and

contract research (research, training, development, consultation)

ITRI´s main expertise Enterprise Architectures Mobile Systems Software engineering Organization information management Educational technologies

E-Learning Integration of KM and E-Learning Standardization, Quality Management

and Assurance for E-Learning

Mobile & Ambient Learning Supporting organisations to plan,

implement and use e-learning solutions

Planning of organisations’ development strategies

Evaluation of technical solutions Models to develop the e-learning value

chain Internationalization


Some scenarios

Source: [http://commons.wikimedia.org/]

Project Idea & Management

Specification, Realization,

Documentation

Sales, Distribution,

Usage, Evaluation

Cooperation


Characteristics

Economical, organizational, technological factors

Strategy and management of globally distributed processes Communication in distributed teams Coordination of geographically distributed processes Technical infrastructure Usability Cultural issues Domain specific issues …

Decisions: Outsourcing, Off-shoring, Accessing new markets, …

Competencies: Management, cooperation, cultural issues

How to include those issues into existing quality approaches?


Specific issues in Learning, Education, and Training

Intercultural differences Production teams Learners

Country specific… Contents Didactics Media & Communication

Need to control and monitor development and learning processes


Adapting ISO/IEC 19796-1: The Reference Framework for the Description of Quality Approaches

NANeeds Analysis

FAFramework

Analysis

CDConception/

Design DPDevelopment/

Production

IMImplementation

LPLearning Process /

Realization

EOEvaluation/ Optimization


Step-by-Step Adaptation

ID Category Process Description Relation

NA Needs Analysis Identification and description of requirements, demands, and

constraints of an educational project

Sub-processes / Sub-aspects

NA.1 Initiation

NA.2 Stakeholder Identification

NA.3 Definition of objectives

NA.4 Demand Analysis

Objective To describe the needs and demand leading to an educational project

Method Quality Function Deployment

Result Documentation of goals, objectives, needs, and requirements of an educational project

Actors Project manager; specialists, learners, sponsors

Metrics / Criteria Indicators

Standards ISO 9000:2000

Annotation / Example

Involve relevant (international)

actors

Identify relevant processes (e.g., strategic cooperation, intercultural adaptation)

Specify quality objectives(e.g., internationalization)

Define methods(e.g., cultural training,

communication)


Critical Issues in Global Quality: Objectives

Quality Objectives Improving global cooperation Ensuring global market access Establishing global partnerships Efficiently adapting contents and didactics Assuring communication between actors Increasing intercultural competencies …

Actors Trusted partners Cultural & language competencies …


Critical Issues in Global Quality: Processes and Methods

Adding & Adapting Processes Including national requirements (e.g., legal regulations,

specific certifications) Needs Analysis: Country-specific requirements and

needs; intercultural user competencies Design and development: Adapting contents &

didactics, adapting media, …

Methods Establishing cooperation & trust Culture comparisons Using adaptation guidelines Training: e.g., intercultural competencies


Conclusion

ISO/IEC 19796-1 is useful as a framework for developing global quality

Providing general processes, extensible regarding specific issues & objectives (internationalization)

4 aspects are crucial: objectives, actors, processes and methods

Adaptation guidelines for global projects are needed

Building a profile of ISO/IEC 19796-1 for international companies and organizations

Defining the critical success factors for global quality in an international workgroup


Prof. Dr. Jan M. Pawlowski

Korean German Institute of Technology, E-Learning Research Centre

University of JyväskyläInformation Technology Research Institute (ITRI)

Contact: [email protected]

http://www.jyu.fi/it/laitokset/titu/enhttp://www.kgit.re.kr