presentation pfe-2016-cr xpress
TRANSCRIPT
Higher Institute of technological studies in communications Tunis
Company’s Customer Relationship Management
Directed by :Ayed MaissenDouiri Achref
Supervised by:M. Frikha LiliaMr. Hajji Mohamed
College year : 2015 - 2016
Scope of Project
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SCOPE OF PROJECT
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Collect and Structure Company Information
Improve Productivity andIncrease Company Profits.
Better Knowing; Conquering; Idolizing Company’s Customers
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Most of the CRM solutions are expensiveOpen source CRM solutions are limitedDifficuty of maintenance and internal formation
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#Solution and Objectives
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Design and develop a CRM solution that fulfills their needs
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The main objective is devolop a solution for company’s •To increasse productivity
•To reduce work time• to increase work incomes
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#Outline1. Technology Of Choice 2. Conception3. Technical Solution4. Demo5. Conclusion & Perspectives
Technology of Choice
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CRM CUSTOMER RELATIONSHIP MANAGEMENT
Its more than software, CRM is- A comprehensive approach to optimize the relations with contacts (customers,
prospects, prescribers, etc.)- A way to gain a better understanding to best meet their needs while optimizing the
profitability of the relationship .
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It is a philosophy: putting the customer at the business center.Accountants have accounting software.Managers have pay payroll software.Commercial, technicians, marketers have the CRM.
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Benefits.
Customer BenefitsLoyalty measures by offering personalized customer service and responsive to expectations.
Ease and dynamism the services requested by customers (sales service).
Business Benefits
Reducing time costs
The productivity gain, including the establishment of a customer service allowing real time tracking
To better know customers
Conception
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Sequence Diagram
Sequence Diagram
General Use Case DiagramClass Diagram
General Use Case DiagramClass Diagram
CONCEPTION
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TechnicalSolution
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WORK ENVIRONNEMENT
Metronic
Codeigniter
phpMyAdmin
Technical Solution GUI: Menu
2 17Authentication View
Technical solution Security Examples
2 18Login ControlDatabase Master/Slave
Technical Solution Security Examples
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Password Hash
Hash CodeIP address and Logs
TECHNICAL SOLUTION DEMO
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CONCLUSIONOur work consist in: development of a CRM solution that will be adequate to Tunisian companies and small to medium companiesImpacts: Improving our passive skills Discovering moderns IT and business problemsDiscovering new technologies.
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PERSPECTIVES
22 Graphic user interface improvement; to
make more ergonomics Add more modules as requested by the
cutomers needs
We appreciate your attention !