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XINTRO TO BUSINESS
LEW QUO MINGLIEW CHERNG QING (Mike)TAN KAH INN (Vanessa)TANG YING JIENLIM WIN KEEMICHELLE WONG
XLOGO, LOCATIONMOTIVE & VISIONTARGETED CUSTOMERSERVICE BENEFITSHOTEL BENEFITSCOMPETITOR’S ADVANTAGESCOMPETITOR’S WEAKNESSSALES AND STRATEGYPROMOTION ROOM PRICINGMANAGEMENT STRATEGYPARTNERSHIPFINANCIAL PLANOWNER’S PROFITCONCLUSIONREFERENCEPRESENTATION SLIDES
MIKE & YING JIENVANEESA
QUO MINGWINKEE & VANEESA
YING JIEN, MIKE, VANEESA, QUO MING, MICHELLE & MIKE WIN KEE, QUO MING & MICHELLEWIN KEE, QUO MING & MICHELLE
WINKEE & QUO MINGWINKEE & VANESSA
MICHELLEMICHELLE
MIKEMIKE
QUO MINGYING JIEN, MIKE, VANEESA, QUO MING, MICHELLE & MIKE
YING JIEN
XMOTIVE & VISION
-Provide our guest with a luxurious, relaxed and less uncommon environment within to conduct their business.-Guests that will ensure efficiency, value and reliability in supplying them.
XSERVICE BENEFITS- Personal service- Experience the differences between
other hotels- Good location and views
XROOM PRICING
Single Room RM 150
Couple Room RM 500
Themed Room RM 600
Deluxe Room RM 900
Spa Suite RM 1200
XMANAGEMENT STRATEGIESGENERAL MANAGERFinancial
Sales
Guest Satisfaction-Maximizing revenues
-Responsible for budget preparation-Manages labor standards-Monitors in-house guess balance
-Manages all sales activities-Meet revenue objectives-seeks out potential business
-100% guest satisfaction-resolves guest related issue in terms of the company’s goals and objectives
XMANAGEMENT STRATEGIESEmployee Management Recruits
qualified applicants
Motivates and Manages employee Personal forms
Property Appearance
-Trains employees according to the company standards-Gives direction to the
employees-hiring, performance evaluations, payroll -Requires Federal and State posting
-Inspects and documents repairs and cleanliness of property-ensure optimum upkeep and repair
XMANAGEMENT STRATEGIESHotel Manager Supervisor
Responsible for overall direction, coordination and evaluation of this unit
XMANAGEMENT STRATEGIESAccounting DepartmentRecord,
interpret and provide financial transactions
Manages hotel operation, cost accounting and cost control
Designs accounting and control systems
XMANAGEMENT STRATEGIES Visionary
LeadershipMaintaining sales offices in many countries and hotel properties across the globe Different styles
of interaction, dress, presentation and physical appearance
Assuring that systems, processes, and people can respond differently to different situationsDiversity
FlexibilityGlobalization
Customer Focus
Reflect business decisions at all levels of developing and operating a hotel organization
gives way to a focus on leadership in ideas
XPARTNERSHIP
Collaboration with Genting
Collaboration with
government
Financial support from Stakeholders
Transportation Collaboration
Web Collaboration
XFINANCIAL PLANDt.
Financial Plan from year 2014-2018 Ct.
2014 2014Jan-01Capital RM240,000,000 Jul-01Land RM5,000,000
Building RM220,000,000 Dec-31Remaning credit RM15,000,000 RM240,000,000 RM240,000,000
2015 2015Jan-01Remaining debit RM15,000,000 Jul-01Furnishing&Eq. RM3,000,000
Partnerships RM200,000,000 Vehicles RM1,000,000 Loan from banks RM2,000,000 Advertisment RM50,000 Dec-31Remaning credit RM212,950,000 RM217,000,000 RM217,000,000
2016 Jan-01Remaining debit RM212,950,000 Dec-31Service & Maint. RM70,000 Dec-31Predicted income RM5,400,000 Employment fee RM250,000
Advertisment RM30,000 Discount RM540,000 Loan RM8,500 Remaning credit RM217,451,500 RM218,350,000 RM218,350,000
2017 2017Jan-01Remaining debit RM217,451,500 Dec-31Service & Maint. RM70,000
Predicted income RM7,000,000 Employment fee RM250,000 Advertisment RM30,000 Discount RM600,000 Loan RM8,500 Remaning credit RM223,493,000 RM224,451,500 RM224,451,500
2018 Jan-01Remaining debit RM223,493,000 Dec-31Service & Maint. RM70,000
Predicted income RM8,500,000 Employment fee RM250,000 Advertisment RM30,000 Discount RM700,000 Loan RM8,500 Remaning credit RM230,934,500 RM231,993,000 RM231,993,000
2019 Jan-01Remaining debit RM230,934,500
XCONCLUSION
Various themes to attract customer
Unique and One of a kind
A suitable environment for
everyone
XREFERENCEWiley, J. (n.d.). The Management of Maintenance and Engineering Systems in the Hospitality Industry, 4th ed. Retrieved September 5, 2015, from http://media.johnwiley.com.au/product_data/excerpt/78/EHEP0004/EHEP000478.pdf About Melia Hotels International Management Structure. (n.d.). Retrieved September 5, 2015, from http://www.meliahotelsinternational.com/en/about-us/management-structure Kelly, B. (n.d.). The Role of a Manager in Housekeeping In the Hotel Industry. Retrieved September 6, 2015, from http://work.chron.com/role-manager-housekeeping-hotel-industry-22124.html Hotel Department Structure. (n.d.). Retrieved September 6, 2015, from http://hotelmule.com/forum/viewthread.php?tid=1555 GENERAL MANAGER / HOTEL MANAGER Job Summary. (n.d.). Retrieved September 6, 2015, from http://www.hotelmule.com/forum/viewthread.php?tid=220
Getting ready to create a marketing plan? (2015). Retrieved September 14, 2015.