presentation title - world ia day · 2 powering new digital experiences with content modeling clare...
TRANSCRIPT
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01WORLD IA DAY 2015 PRESENTATION TITLE HERE
PRESENTATION TITLE
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2
POWERING NEW
DIGITAL EXPERIENCES
WITH CONTENT MODELING
CLARE COTUGNO, PH.D – DIRECTOR OF CONTENT STRATEGY
REBECCA DEERY – DIRECTOR OF USER EXPERIENCE
February 20 2016
#WIAD_EPAM
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WORLD IA DAY 2016 | 3
• Content modeling defined
• Why content modeling is necessary
• How a holistically created model powers innovation
• The payoff for project teams and clients
OUR TALK WILL COVER …
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WORLD IA DAY 2016 | 4
INTRODUCTION
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BUILD BRIDGES, BREAK SILOS
OUR ORGANIZATIONAL CHALLENGE:
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A DREAM FULFILLED?
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BUT DON’T MAKE IT HEAVY!
IN ONE BAG.
I WANT EVERYTHING
Image: The Simpson’s 20th Century FOX 2001
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CONTENT MODELING – A Definition
A content model identifies all the types of content, the
elements within those types, and the relationships among
them in a larger ecosystem.
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CONTENT ECOSYSTEM – Holistic Context
CUSTOMER
SERVICE
SCRIPTS
APPS
UGC
SOCIAL
MEDIAPRINT
IN-STORE
ARCHITECHURE
IN-STORE
DIGITAL
WEBSITE
CMS
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CONTENT MODELING – An act of communication
“Content modelling is critical to continuously
communicating the structure and meaning of content to
and from designers.” – Cleve Gibbon
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Maker Model Seasonal relevance
Use Photo Related items
ReviewsProduct description
(short)
Product description
(specs/long)
Video FAQ Price
Durability Tips Availability
BASIC CONTENT MODEL – Starts with data
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WORLD IA DAY 2016 | 14
MANY WAYS TO BUILD A CONTENT MODEL
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RIGHT MODEL FOR THE RIGHT CLIENT
Probably not this … But maybe not so much this either…
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MANAGING THE CONTENT MODEL – The business user
We have to make a model that works in real-world situations
• Sustainable - can they feed the beast?
• Sensible - not too simple or too complex
• Usable - by real content creators and administrators in the trenches
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REFINE AND TEACH w/ CLIENT CREATORS, DEVELOPERS, etc
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COMPONENT IDENTIFICATION USE FOR…. COMPONENT IMAGE & CHARACTER COUNTS RECOMMENDATION
A-spot image, 1-up C1 Single- topic given
priority
Headline: Max 40 characters
Sub Headline: Max 75 characters; roughly two-three lines
CTA Button: 12-15 characters
Note: Avoid using a 3-line headline and 3-line subhead together
• The 1-UP component allows for
a single image with text and a
CTA in the A-Spot
• Use the 1-UP image when you
want to give a single topic
precedence on the page.
• A single A-spot image with CTA
Donate makes for the most
immersive and focused
immediate impact.
• During peak need for blood, use
a single image A-spot with Give
Blood CTA.
A-spot image, 2-UP C2 Two topics given equal
priority
Headline: Max 40 characters
Sub Headline: Max 75 character (two lines)
CTA button: 12-15 characters
Note: At mobile size, sub headline is suppressed
• The 2-UP image component
allows for two images of equal
size, each with its own text and
CTA.
• Use this when you want to give
two topics equal weight.
HELPING CLIENTS SUSTAIN THE MODEL
COMPONENTS & RECOMMENDATIONS FOR USE
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TEAMWORK!
HOW DO WE GET THIS DONE?
Image: Barn Raising, Georgia Magazine 2008
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OUR CROSS-FUNCTIONAL TEAM
FRONT-END
DEVELOPER
BUSINESS
ANALYST
UX
DESIGNERANALYTICS
LEAD
CONTENT
STRATEGIST
CMS DEV
EXPERT
VISUAL
DESIGNER
CONTENT
MODEL
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COLLABORATION BETWEEN TEAMS
FRONT-END
DEVELOPER
BUSINESS
ANALYST
UX
DESIGNERANALYTICS
LEAD
CONTENT
STRATEGIST
CMS DEV
EXPERT
VISUAL
DESIGNER
CONTENT
MODEL
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GETTING IT DONE THROUGH COLLABORATION
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COLLABORATION PAYOFF
Creating a content model TOGETHER ensures transformation happens by creating:
1. Content-First Deliverables
2. Alignment
3. Responsive
4. Future-Ready Architecture
5. Efficient Process
6. Sustainable System = Happy Client = Repeat Engagement
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INNOVATION
CONTENT MODELING DRIVES
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• All size / shape screens / no screen
• Multiple contexts
• Evolving forms from paper to kiosks
• Multi-channel, non-linear user journeys
• Localized, personalized content
• Environmental influences
• Consistent brand expression
• System fluidity – good models make systems easier
to adapt (ex: Pong to Tetris)
OMNICHANNEL EXPERIENCES
Image: Dr. Frank Lee, Drexel University / Phillyskyline.com 2014
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• Search is complicated
• Different results matter in different contexts
(mobile vs desktop)
• People search in different ways
• Business owners have different goals for search
• Data may (or may not) exist to inform you
• Facets and data are always evolving – it’s never
static (MORE WORK FOR IA’s)
• Contexts of search (voice, cognitive, inference
logic) are evolving
SEARCH SYSTEMS
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PUTTING IT INTO THE PROJECT TIMELINE
MONTH
1
MONTH
2
MONTH
3
MONTH
4
MONTH
5
MONTH
6
MONTH
7
MONTH
8
MONTH
9
MONTH
10
MONTH
11
MONTH
12
MONTH
13
MONTH
14
MONTH
15
MONTH
16
MONTH
17
MONTH
18
MONTH
19
DISCOVERY PHASE
BACKEND INTEGRATION / IMPLEMENTATION PHASE
CMS CONTENT MIGRATION &
TESTING PHASE
UX, DESIGN & FRONT-END
DEVELOPMENT PHASE
CONTENT MODEL
REQUIREMENTS
CONTENT MODEL DEVELOPMENT
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2
1
3
TAKE AWAYS: HOW IS A CONTENT MODEL IMPACTFUL?
DEFINES OUR
REQUIREMENTS
• Sets parameters on what information / content to use in context.
• Defines business requirements for what information displays when.
• Identifies gaps in user or business needs for data.
INFORMS THE
DEPENDENCIES
ON SYSTEMS
• Identify where information needs to be pulled to generate the optimal queries
• Prioritize need for additional data / content to generate
• Identify and address performance issues before final UI is defined
INFORMS THE
USER
EXPERIENCE
• Map and prioritize content based on customer & business need
• Helps prioritize information in UI – The most IA thing ever!
• Uncover gaps for new data, features & functions
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2
1
3
WHAT HAPPENS WITHOUT A CONTENT MODEL?
UNMET
BUSINESS
REQUIREMENTS
• Business has different expectations of how Search Results display
• Unmet expectations around business automation, generation too much manual work
• There are gaps between existing content and desired new experience
POTENTIAL
PERFORMANCE
ISSUES
• Unexpected data needs cause lag time or other feed-related issues
• Content isn’t as contextual or as helpful to understand
• Increased development effort to create new data relationships that weren’t
planned for
UNREALISTIC
USER
EXPERIENCE
• Flow of data and intended interaction design doesn’t match up
• Interactions and UI features become de-scoped due to lack of data support
• Business & user expectations aren’t met for results, generating design changes
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WE’RE CREATING A MONSTER!
WITHOUT A CONTENT MODEL
Image: Frankenstein, Universal Pictures 1931
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THANK YOU
@ClareCo | @beccadeery
#WIAD_EPAM