Presentation to Council

28th November 2008

Summary

Personal introduction Evidence and context The Library & Archives vision & strategy Progress and future plans

Career

Harrogate Grammar School

Cambridge University MA Natural Sciences (History & Philosophy of Science)

Twenty-three years for Cranfield University after six years in the NHS

Portfolio of professional, teaching, research, consultancy and e-learning business activities

Evidence and context

Data gathering

Information Needs survey Library LibQUAL+ user survey National Student Survey Association of Research Libraries visit

Information Need Quotations

‘Students want high quality, stimulating T&L’

‘Students still desire a good library service ..real space for group work and interaction’

‘Researchers want collaborative tools … mechanisms for depositing research outputs’

‘Library needs to support a range of repositories … new teaching materials require management and storage’

‘All require training and support’

Library related priorities

World class information content (1st) Repositories for academic content (2nd) A Virtual Library platform (4th) Information literacy for all (11th) Digitisation services (20th) Discovery tools (28th)

Radar Graph for LibQUAL+

Zones of Tolerance

Benchmarking

General Satisfaction - Overall

01234

56789

1 2 3

Mea

n

York

Glasgow

Leeds

UCL

Dartmouth

McGill

Illinois

Texas

How would you rate theoverall quality of service?

I am satisfied withLibrary support for myLearning, research and teaching

I am satisfied with theway I am treated in theLibrary

Some comments

“I have found the library staff very unhelpful in my time here” (Physics).

“I appreciate the service I get from the library and I thank the library staff” (Environment)

“Access to online journals is difficult, needing to go through Athens and various portals to gain access, and not all journal resources are available” (Computer Science)

“There are areas of the library that are far too noisy … there is a problem when groups of students work together on one table” (Law)

“It’s often noisy and its an uninspiring location that doesn’t make me want to remain in the Library to study” (Medieval Studies)

Overview – all users

Areas of greatest weakness: Printed library materials Electronic information resources Print and/or electronic journals Library space that inspires study and learning Quiet space Haven for study, learning or research

Areas of greatest strength: Courteous staff Readiness to respond to user enquiries.

Undergraduates are generally happier with the service than postgraduates and academics.

Library & Archives Vision and Strategy

Initial thoughts …

A service which is competitive with peers and comparators

A service which is engaging for customers and users

A Library & Archives which integrates well with the institution and its partners

A Library & Archives which fits the University in scope, scale and ethos

… and conclusions

World Class- in performance, reputation, reach (virtuous cycle)

‘High tech’ with ‘high touch’ Agile, flexible and innovative A trusted partner throughout the academic

enterprise and beyond Beyond ‘storehouse’ and ‘service’ to ‘education’ Outcome driven rather than focused on outputs

alone

The Strategy

Key Strategic Programmes

1. Content of choice in context

2. Virtual Space

3. Real Space

4. Staff capability and capacity

The Strategy 2

Enabling Strands

5. Resourcing

6. Understanding and educating customers and users

7. Quality and continuous improvement

8. Collaboration and partnership

Progress and plans

Implementation

Content

Progress

Law accreditation & collections Media collections for TFTV Lascelles archives conservation Loans changes Additional investment from surplus on journals,

backfiles, and other e-resources Departmental Library plans Supply process review

Next Steps

Information Needs capital Journal backfiles: £590k over three years Key texts: £250k over three years

Interdisciplinary resources Strengthening academic liaison Special collections?

Virtual Space

Digital developments in progress

Mellon funded Cause Papers project Holbeck & JISC funded Digital Library project

History of Art image service Music preserved project

Forthcoming

Information needs £123k across three years to create digital repositories for academic requirements across a range of media Moving images (TFTV) Sound (Music; Language & Linguistics) Archives (Borthwick) Research data

A Virtual Library framework to present all online services coherently and effectively, including discovery tools

Real Space

Ground floor improvements

Next Steps

Opening hours survey and review Asbestos removal (2009-2011) Computer Science building when vacated

Asbestos opportunities

New floor layout: 3rd and 2nd floor – focus on humanities material 1st floor – focus on social sciences material

Better zoning of study space on each floor: Quiet spaces Silent spaces Group spaces IT spaces Refurbished seminar rooms

Mobile shelving for compact collection storage Maximise natural light into the building Service hub on each floor – self-service, photocopier,

printer

Future Elevation?

Draft Vision

Connecting atrium – Social & service space

Ground floor – Technical & Content space First floor – Interaction space (T&L focus) Second Floor – Research space (PG &

Sci/Soc Sci focus)

Atrium

First floor

Some examples – study spaces

Questions?

J. Stephen Town

Director of Library & Archives

jst504@york.ac.uk