Presentation toKey Alliance

Presentation toKey Alliance

Group Structure

TripleArc PlcTripleArc Plc

DM, Data Processing &

Fulfillment Division

Stream

DM, Data Processing &

Fulfillment Division

Stream

Print Management

Division

AccessPlus

Print Management

Division

AccessPlus

Technology & Research Division

TripleArc Ltd

Technology & Research Division

TripleArc Ltd

Our Locations

• Bristol• Swindon• Southampton• London• Leicester• Manchester• Leeds

London – 44 employees including 26 account managers, 6 sales, 7 technology, 2 finance and 3 company officers

Southampton – Warehouse & office3 warehouse employees

Bristol – Group Head Office –29 employees including6 sales personnel, 6 account managers, 4 finance, 6 company officers

Manchester 4 account managers

Leeds – Office & warehouse36 employees including 6 sales personnel, 15 account managers, 3 telesales, 7 warehouse and 4 finance

Hinckley – Office & warehouse31 employees inc. 4 sales personnel, 6 account managers, 10 telesales, 3 warehouse, 3 IT and 4 finance

Swindon – 226 employees across 3 sites including warehousing, fulfilment, mailing, data processingand a contact centre

Our Industry Accreditation

• QMP – The Quality Standard For Mail

production registered QMP 1136

• ISO 9001:2000

• DMA – Direct Marketing Association

• BPIF – British Printing Industries Federation

• MUA – UK Mail User Association Committee Member Company

• Royal Warrant

• Six Sigma implementation

• IIP – Investors in People

Skandia

Matalan

DFS

ManpowerOne-TelVentura

DFES

QVC Group turnoverDixons

Virgin Retail

2004 Top 10 Clients

Group Summary

• Leading print procurement technology

• Comprehensive outsourced management solutions

• Extensive knowledge, experience and technical expertise

• Contracts between £300k and £7m

• Approved ‘best in class’ roster of suppliers

• 105,000 sq ft purpose built warehousing and distribution

• Quality accreditations

• Environmental, IIP and equal opportunity policies

Our Offering

• We provide print, promotional and outsourced management solutions

• Our Group’s technical expertise separates us from the competition

• We operate at the forefront of print procurement and fulfilment technology

• We drive technology to streamline internal processes

• We leverage our large print spend to generate savings

Re QuotesRe Quotes

Rush ChargesRush Charges

Errors and ReworkErrors and Rework

EfficientEfficientPrintPrint

SpendingSpending

RFQ/ContractRFQ/Contract

SpecificationSpecification

ReworkRework

What this can achieve…

Annual Print CostsAnnual Print CostsAnnual Print CostsAnnual Print Costs

39%39%SavingsSavings

Transaction TimeTransaction TimeTransaction TimeTransaction Time

63%63%Reduction

Source: McKinsey & Company US

We provide service excellence through:

• Dedicated account teams– Single point of contact

– Reduction in communication chain

– Reduction in communication error

– Build better client understanding

• Technology that improves process efficiency– Enables accurate reporting

– Enables continuous improvement

Supplier Relationships

• Vendor Management team

• Audited and approved roster of suppliers providing all print and promotional disciplines

• Better relationships with fewer suppliers

• Substantial buying power

• Unlimited capacity

• Access to suppliers at the forefront of the industry

• Encourage suppliers to achieve accreditation

• Sustainability criteria

Continuous Savings

• Forms part of the Service Level Agreement

• Ongoing benchmarking

• CWS / edit2print

• Regular reporting

• Product audit / product re-engineering

• Batching of like items

• Supplier consolidation

• New technology

Brand policing

• AccessPlus become brand guardians

• Account team responsibility for monitoring brand consistency

• Colour swatches produced for corporate colours

• Brand guidelines circulated to: – Appointed suppliers and printers

– Associated design / artwork support

– New stakeholders within the business

What makes this work?• Information Gathering and Audit

– Meet key client stakeholders and visit key sites

– Determine critical workflow demands, current systems and procedures

– Understand working practices and methodology

– Roadshows/workshops

• Review stock quality and warehousing arrangements

• Review existing suppliers and relationships

• Understanding current e-procurement system

• Training and support provision

• Build the right account team for each client

• Agree working procedures and processes

• Agree SLA’s, KPI’s plus format and schedule of reports

• Create implementation plan with actions and timings to be completed

Evolution not revolution

• Our key strategy is not to scare print purchasers or end users

• We phase in our service, and introduce improvements gradually, suiting your needs and culture

• Buying into a long term solution, not just a year’s cost savings

• Cost reduction throughout the supply chain

• Single point of contact reduces handovers and errors, ensuring consistent briefing and quality

• Brand guardianship

• Marketing departments return to core business not managing the suppliers

• Regulated and robust controls

• Audit all documentation and existing process workflows

Benefits of Managed Services

Technology Solutions

OSCOS On-line Stock Catalogue and Ordering System

edit2print Allows the print buyer to select, amend artwork, proof and order frequently printed

items on-line

CWS Collaborative Workflow System Secure network system providing industry specific tools allows estimate management,

job bag control and tracking and cost management on-line