presentation to ssa 04.01.2011
DESCRIPTION
TRANSCRIPT
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OPM’s Office of the CIO
A Presentation For TheSocial Security Administration:Towards A Mobile Workforce
Friday, April 1, 2011
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DISCLAIMER(and a confession)
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IMPORTANT ANNOUNCEMENT
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IMPORTANT ANNOUNCEMENT
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SECURITYFUNCTIONALITY
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• Innovation
• Mobile Workforce
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POP QUIZ
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What business is SSA in?(pick one)
a. IT Securityb. Records Managementc. Software Developmentd. Delivering Social Security Services
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What business is SSA in?(pick one)
a. IT Securityb. Records Managementc. Software Developmentd. Delivering Social Security Services
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REMEMBERWHAT
BUSINESSYOU’RE
IN
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SSA MISSION
Deliver Social Security services that meet the changing needs of the public
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AGENCY PRIORITY GOALS
• Increase the Number of Online Applications
• Issue More Decisions for People Who File for Disability
• Improve Our Customers’ Service Experience on the Telephone, in Our Field Offices, and Online
• Ensure Effective Stewardship of Our Programs by Increasing Our Program Integrity Efforts
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REMEMBERWHAT
BUSINESSYOU’RE
IN
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OPM MISSION
Recruit, Retain and Honor a World-Class Workforce to
Serve the American People
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YOUR DAILY TAUTOLOGY:
If you want to be innovative: innovate!
(and vice versa)
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Myths About IT
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The Myth of Scarcity
• IT resources are scarce
• Who controls the resources sets the ruleso Big-name vendors influence purchasing
(“Nobody ever got fired for buying IBM”)
o Corporate IT sets restrictions and policies governing use of technology; people must conform because there’s no alternative
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The Reality of Abundance
• IT resources are abundant
• The average teenager has access to and actively uses more technology than most office workers
• Many alternatives exist to corporate IT; if the users don’t like IT, they can revolt
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The Myth of Standardization
• Everything in IT must be standardized
• Standards create efficiencies of cost and scale; conversely, not having standards means you waste money and hurt productivity
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The Reality of Diversity
• Not everything in IT must be standardized
• There are people in college who have only ever used a Mac; they will be looking for jobs after they graduate
• Diversity at the edge helps people be more productive; because of “open standards”, the incremental cost of supporting another device or OS is nominal
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The OPM iPad Story
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The Usual Suspects:
1. Not standard! Not secure!2. What’s it for?3. No time!
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The OPM iPad Story
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Technical Design Challenges
• iPad will be standard• Fully support wifi and 3G• Enable AppStore• Allow remote access• Comply with NIST/OMB
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The OPM iPad Story
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REMEMBERWHAT
BUSINESSYOU’RE
IN
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The OPM iPad Story
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Open Source
• Cost savings, and more
• Recognition that some technologies have become commodities
• Not just benefiting from open source, but contributing as well
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Open Source: Digital Asset Management Example
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The Mobile Workforce
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Mobile Workforce Benefits
• Productivity• Recruitment & retention• Effectiveness in some kinds of work• Continuity of government• Cost savings
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Mobile Idea #1:
Eliminate Paper-Based Processes
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Mobile Idea #2:
Make All Applications Available Outside The Office
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Mobile Idea #3:
Make The Web BrowserThe Universal Client
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Mobile Idea #4:
Enable WiFi
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Mobile Idea #5:
All Meetings Have An Online Component
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Mobile Idea #6:
Adopt Unified Communications
Technologies
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Mobile Idea #7:
Assume A “Mobile By Default” Stance When Equipping
Employees
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Where To Begin?
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If You Want To Be Innovative: Innovate!
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And of course…
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REMEMBERWHAT
BUSINESSYOU’RE
IN
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Thanks.