HUMAN RESOURCE MANUAL

HUMAN RESOURCE MANUAL

GROUP MEMBERSM.HASEEB MIRMOEZZA MIRMEHWISH JAVED

TABLE OF CONTENT

MISSION OF ZONG VISION OF ZONGStructure of HR Department at ZONG Recruitment and Selection ProcessTraining & developmentPerformance Appraisal SystemMotivationRewards SystemHealth and Safety Measures

Mission Statement

To be the number one cellular operator in Pakistan

Vision Statement

To deliver the best network services with value added services that is in reach of common person

Structure of HR

Department at ZONGChief HRM OfficerDirector HRMSenior HR ManagerRegional HR ManagerAssistant HR ManagerTeam LeaderTeam

PlanningRecruitment& DownsizingSelectionOrientationPerformanceAppraisalsSafety andHealth

Competent High-Performing WorkersTraining &DevelopmentCompensation & BenefitsHuman Resource Management ProcessHuman ResourcePlanningMaking a CurrentAssessmentMaking a FutureAssessmentDesigning a FutureProgram

Job Specification

Recruitment and Selection ProcessEmployment planning & forecastingRecruiting: Build a pool of candidatesApplicants complete application formUse selection tools; tests to screen-out applicantsDirector or department head interview final candidates to make final choicesCandidate becomes employeeTraditionalRecruitingSourcesInternalSearchesEmployeeReferralsEmployeeLeasingEmploymentAgenciesAdvertisementsSchoolPlacementRecruitment & Selection

Attracting the candidates to apply for jobs in the organizationApplicants may apply online to the specific post.HR data base is update after 6 months. Recruitment in consultation with officers and heads of specific department.Judged on the basis of knowledge, skills, tests, experience and references.After screening and short listing desired applicants interviews are conducted.

Recruitment & Selection

Screened CVs are than provided to departments and they conduct immediate interview with departmental head or nominated person. After interview with specific department selected candidates are than forwarded to HR to conduct a final interview with them.Selected candidates are than appointed for a probationary period. After probation period 2 references are checked.

Recruitment & Selection

For employee personal file following documents are required: Interview Evaluation form, Passport size Photos, Any other special clause, References, Copy of N.I.C., Copies of degree(s): Bachelors and above only copies of experience certificatesEmployment letter is than given to selected candidates and get signatures on its copy.

Employee TrainingWhat deficiencies, if any, do jobholders have in terms of skills, knowledge, or abilities required to exhibit the essential and necessary job behaviors?Is there a need for training?

What are the Organizations Strategic goals?What tasks must be Completed to achieve Organizational goals?What behaviors are necessary for each jobholder to complete his or her job duties?TrainingMethodsJobRotationSimulationExercisesClassroomLecturesUnderstudyAssignmentsOn JobTrainingFilms and VideosTraining & DevelopmentSoft skill training to remove personal distraction from job.Conflict management training People management training Communication skills Anger management Time management training Teamwork training etc

Training & Development

Developmental programs are arranged for long term beneficial planning of organization.To motivate human resource by developing their personal skills.The ZONG HR department develops the employees career development plans in which the HR department predicts the next logical step for their employees within five years. 20Performance AppraisalAccording to Newstrom, It is theprocess of evaluating the performance ofemployees, sharing that informationwith them and searching for ways toimprove their performance.

Process

Setting performancestandardsTaking correctivestandardsDiscussingresultsComparing standardsMeasuringstandardsCommunicatingstandardsPerformance Appraisal

To evaluate and improve the actual performance of employee (current/past) towards performance standards and also future potentials of ZONG. ZONG uses the computerized performance appraisal method. ZONG conduct its performance appraisal of employees in December.

Performance AppraisalAppraisal sheets are developed by HR department and send to other department supervisors.ZONG use 180 degree tool in past for appraisal and 360 degree currently.

Disadvantages

Motivation Motivation of ZONG employees is based on two factors, intrinsic and extrinsic. Intrinsic due to fast growing image of ZONG Extrinsic due to attractive pay scale together with basic facilities such as medical play important role to keep the employees motivated.Rewards SystemReward system policies are strictly practiced at ZONG. Employees are paid when they are supposed to pay. Other rewards are also fast but they are mostly tenure based rather than performance based.Policies shows that rewards are totally performance based but in actual this policy is not followed strictly.Mostly rewards are determined by the organizational membership and seniority.

Rewards SystemPromotion is given on the basis of performancePMO (Project management office) introduces many club memberships, game shows, lunch arrangement and many more for employee to be motivated., as well as tenure.Special achievement awards at each individual level, team awards, department awards and division awards.HEALTH AND SAFETY MEASURES

Maximum jobs of ZONG are not hazardous to health so, there is no such need of health measurements. Though everybody wants to be safe and thats why when you visit some ZONG office to meet someone of a high designation level. You need to fulfill various safety measures.