Presented by FARAon the behalf ofThe Office of Risk Management

PRE-TEST1.Select from below which are types of violence:

PhysicalVerbalPsychologicalAll of the aboveNone of the above

2.What are reportable incidents?

Only serious onesAny acts or threatsOnly those by non-supervisors

PRE-TEST3.To help prevent acts of violence, it is a good idea to always be aware of your surroundings. (True or False)

Employee ______________ in an agencys Violence in theWorkplace Program is imperative.

STATISTICS

According to the Bureau of Justice Statistics, in 1994, the rate of violent victimization in the workplace of government employees (99.2 per 1,000) was over five times greater than the rate for employees in the private-sector (18.5 per 1,000). From 1994 to 2011, the annual average rate of workplace violence against government employees was at least twice that for private-sector employees. The study period ended in 2011 with the rate of workplace violence for government employees (18.0 per 1,000) lower than its levels of the mid 1990s but was over three times greater than the rate for private-sector employees (5.2 per 1,000).

DEFINITIONSViolence:Any verbal, physical, or psychological threat or assault on an individual that has the intention or results in physical and/or psychological damage

Workplace:Any location where the employee is, due to job requirements DEFINITIONS CONTD

BACKGROUND INFORMATIONTypes of violencePhysicalVerbalPsychological

BACKGROUND INFORMATION CONTDTypes of threatsVeiledConditionalDirect

BACKGROUND INFORMATION CONTDReportable actAny violence, threat or other aggressive behavior

SOURCESBy strangers or vendorsBy co-workers

EFFECTSPhysical injuriesPsychological/emotional damageInterruption in business

ADDITIONAL EFFECTSIncreased costs (E.G., increase in security)Damaged public image

RISK FACTORSIsolated work areas(E.G., remote locations: on campus or in a building)High-risk environments(E.G., campus or a building)

RISK FACTORS contdSolo work (E.G., night class instruction or working late hrs.)No means of communication

RISK FACTORS contdFinancial responsibilities(E.G., making deposits)Nature of service or responsibility (E.G., students Grades Unrestricted movement in the workplace

RISK FACTORS contdLow staffing during peak timesLack of employee trainingLack of program implementation

SAFETY TIPSDO:Be aware of your surroundingsKnow where your exits areImplement a buddy systemLeave with keys in handConsider workplace layouts

Whats wrong with this picture?

SAFETY TIPSDO:Secure your workplace dailyMove your vehicle if working lateEscort all visitors/vendors in the workplace

SAFETY TIPSDO:Maintain the ability to communicateReport all incidents Inform management of restraining ordersTrain all employees

PERSONALITY TRAITSLow self-esteemLow productivityLow impulse controlLacks empathySocial withdrawal

PERSONALITY TRAITS CONTDFeelings of rejectionResists changeFeelings of being picked onEasily frustratedChallenges authority

WHAT TO LOOK FOR...Obsessive behaviorIncreased absenteeismChemical dependencyVerbal threats or threatening actionsHistory of discipline problems

WHAT ELSE TO LOOK FOR...Depression & isolationDefensivenessEmotional outburstsInterests in weaponsSelf-destructive behaviorAffiliation with gangs

1.Do NOT get physical 2.Do NOT over-react3.Do NOT take the challenge4.Be a good listener5.Know what is really being said

THINGS TO REMEMBER

MORE THINGSTO REMEMBER6.Give them space7.Watch what you say non-verbally8.Reference self-interest9.Speak of consequences NOT threats

STRATEGYForm an assessment teamSecure a copy of your agencys Violence in the Workplace ProgramProvide training for all employees

STRATEGY contdConduct an assessmentTake corrective actionMonitor & evaluate

You Play a Role!!!Recognize warning signsStay in controlCollect informationReport all incidentsTrain all employees

POST TEST QUESTIONSName personality traits to look for as early warning signs of possible violent behavior.

2.The workplace is any location the employee is located due to requirements for his/her job assignment. (True or False)

POST TEST QUESTIONSVeiled, conditional and direct are the three types of _____________.

List some effects of threats of violence in the workplace.

5. You are at more at risk when workplace security procedures are bi-passed? (True or False)

POST TEST QUESTIONSSelect sources of violence in the workplace:StrangersCo-workersClients/studentsPersonal RelationsAll of the aboveNone of the above

POST TEST QUESTIONS___________ all incidents is the key to prevention of violence in the workplace.

Lack of program implementation and employee training can increase the possibility of violence in the workplace. (True or False)

This concludes the presentation on workplace violence. If you have questions regarding this safety topic, please contact your agencys floor warden or the safety coordinator.

THANK YOU

*D

B*True

Training**************Back to door. One way in one way out. Do you have offices like this? What if had a bad performance evaluation in here. What could you differently? Move the meeting, rearrange the office? What if this was an office where you interviewed people all the time?***********Low self esteem Low productivity low impluse control lacks empathySocial withdrawalFeelings of rejectionResists changeFeelings of being rejectedEasily frustrated.Challenges authority

2. True*3. Threats4. Physical injuries, psychological/emotional damage, interruption of business, increased costs, damaged public image5. True*6. E*7. Reporting8. True