presented by rebecca staton-reinstein, ph.d., … assignments to plan estimate time, due dates,...

Working with Multiple Bosses – Successfully

Presented by

Rebecca Staton-Reinstein, Ph.D., President, Advantage Leadership, Inc.

[email protected]

What are your strengths and challenges working with multiple bosses?

Find your way through the Multiple Boss Maze

• Learn to flex your style • Create clear plans &

expectations • Set boundaries &

manage up • Resolve conflicting

expectations • Create a career growth

opportunity

GOAL

Challenge: Communication

Challenge: Planning

Challenge: Manage Up

Challenge: Expectations

How will you navigate “multiple bosses” challenges to meet your goal?

Success starts with communication

•Discuss

•Think thru Talk it

out

•Internal

•Complete Think it through

What are the communication & work style preferences of each boss?

What are your communication & work style preference?

•Hard data

•Details Specifics

•Meaning

•Story Big

Picture



• Background

• Research Deep Dive

• Highlights

• Priorities Key

Points



•Objective

•Critique Logical

Implications

•Subjective

•Values Impact on

People



• Plans

• Decisions Joy of

Closure

• Alternatives

• Possibilities Joy of

Process



Learn to FLEX

PLAN for great boss relationships

GROW your multiple boss relationships

Start

Meet with each; set

expectations

Plan

Create Plan to “do

it all”

Summit

Meet with all to

adjust

Report

Keep everyone in

the loop; early

warnings

Improve

Review Results Lessons Learned

Adjust. Revise Ask for help

Meet with each

Set expectations

Set boundaries

Define assignments

Define “rules”

START

Convert assignments to Plan

Estimate time, due dates, schedule

Include all operational tasks & special projects

Create Plan to “Do It All”

Don’t panic!

Plan

Meet with all together

Review “Do It All” Plan

Negotiate; Collaborate

Ask for guidance

Refine Plan

Summit

Prioritize

What’s Important Now

Urgent & Important = #1

Important = #2

DO NOT MULTITASK

Stick to plan

Modify plan when priorities change

Time Management 101

Execute Plan

Set report schedule

Provide specific info

Early Warning Alerts

Review results; Adjust

Report

Review Results

Lessons Learned

Adjust; Revise

Ask for help

Plan – Do – Check - Act

IMPROVE

Manage Up

Communication Work Style

Aligned Assertive Method

Plan & Priorities

Keys to Managing Up

Communication Modes

Assertive Aggressive

Aligned

Passive Passive Aggressive

Aligned Assertive

Good Communication

Assertive statements

Facts Expectations Neutral Relaxed, pleasant

No attacks

Aligned statements

Identify with

issues

Under-stand

Assertive statements/questions

• What could we do differently?

• Could you expand your idea?

• What are your expectations of me?

• What part would you be willing to play?

Aligned statements

• I understand how you feel...AND...

• I see your point...AND...

• I can tell...AND...

• ...AND...

Aligned Assertive statements/questions

• I agree that’s an issue. AND I wonder what we could do to...

• I’ve had a similar experience myself AND I need your guidance...

• We...Could/Would...AND...NO “BUTs”

Active Listening Quiet Mind Full Attention Ask Questions Repeat Do I Understand?

FIGHT/FLIGHT

Resistance

Denial

Exploration Neutral Zone

Acceptance

William Bridges = Change Model

Your Self-Interest = Be of Service

Make Your Bosses Look Good

Help them reach Goals

Successful Collaboration

What did I learn? What can I learn?

What do I need to change?

Ask for Mentorship

My Growth Plan

Continuous Improvement GOAL

Grow Your Yourself & Your Career

Evolve Plan

Evolve Self

Flex Great Communication & Work Style

Choose to make it work

Knowledge must come through Action

-- Sophocles

Σοφοκλῆς

Question & Answer Session

• Have a question for the speaker? Press “star” and then “1” on your phone to enter the queue.

• The moderator will open your line when it is your turn to speak.

• If, during the Q&A, your question has been answered, or you wish to remove yourself from the queue, press “star” and then “1”.

• For more information regarding Business

Management Daily’s newsletters, forums,

webinars and special reports, visit:

www.BusinessManagementDaily.com

• We’d love your feedback regarding the

conference and other topics you’d like to

hear about! Contact: [email protected]

Thank you for Participating!

http://www.businessmanagementdaily.com/

mailto:[email protected]

Get a Special Report on Aligned Assertive Communication

[email protected]

Put Bosses in the subject line

Rebecca Staton-Reinstein, Ph.D., President

Advantage Leadership, Inc.

320 S. Flamingo Road, Suite 291

Pembroke Pines, FL 33027

Phone: (305) 606-9312

www.AdvantageLeadership.com

Working with Multiple Bosses – Successfully

Presented by

Rebecca Staton-Reinstein, Ph.D., President, Advantage Leadership, Inc.

[email protected]

presented by rebecca staton-reinstein, ph.d., … assignments to plan estimate time, due dates,...

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