presented by rudy miick, cmc, fcsi founder/president, the miick companies, llc face your fear…...
TRANSCRIPT
Presented by Rudy Miick, CMC, FCSIFounder/President, The Miick Companies, LLC
Face Your Fear…Step into Your Opportunity! Ramp Performance, Profit and Your Brand Experience!
© $
®
Conflict
Dealing with ConflictHaving Difficult Conversations
Outcome:◦Build Trust◦Build a Strong Team!
Primary Focus:
Positive Impact with:
•Clients•Partners•Vendors•And yes… family
1. Have the real desire to find resolution2. Acknowledge multiple truths3. Find the place you can “Join”4. Stop the Drama!5. Define data and metrics for success
Tool #1: Recognize 5 Criterion
Tool #2 Be KIND instead of “trying to be nice”
The Gunas
Love Fear
The Action taken (in or out of Balance)
The Gunas
Love Fear
Trying to be “Nice”
The Gunas
Love Fear
Being Kind Trying to be “Nice”
Tool #3: BE clear about:
WHY we are… What we do How WE do “it”
Purpose & Values
Issue
Solution
1. Have the real desire to find resolution
2. Acknowledge multiple truths3. Find the place you can “Join”4. Stop the Drama!5. Define data and metrics for success
In all, use and create: Safe Space©
Be Clear…
Track Data; be aware of meaning-making
My truth, my experience Intention / Impact Inside out/outside in 7-45-48 Moose in the room! Confidentiality Make “I” statements
Tool #4: Safe Space©
1. Have the real desire to find resolution
2. Acknowledge multiple truths
3. Find the place you can “Join”4. Stop the Drama!5. Define data and metrics for success
In all, use and create: Safe Space©
Be Clear…
Track Data; be aware of meaning-making
My Truth, My Experience Intention / Impact Inside out/Outside in 7-45-48 Moose in the room! Confidentiality And… Make “I” statements
Safe Space©: multiple truths…
If You’ve Ever…
Experience: ____________
Who’s Truth Is It?....
Track Data; be aware of meaning-making
My Truth, My Experience Intention / Impact Inside out/Outside in 7-45-48 Moose in the room! Confidentiality Make “I” statements
Safe Space©
Think of a person in your organization or that you know that is an: “A+ player” (Define this person in 2 sentences)
Think of a person in your organization or that you know that is a “C player”(Define this person in 2 sentences)
Share Data
Professional
Exce
llent
!
GOOD ATTI
TUDE
Sloppy
Clean
1. Have the real desire to find resolution2. Acknowledge multiple truths
3. Find the place you can “Join”
4. Stop the Drama!5. Define data and metrics for success
In all, use and create: Safe Space©
Be Clear…
Red Sox – YankeesThe Beach – The Mountains
Union – No UnionEtc.
Where can we join …
1. Have the real desire to find resolution2. Acknowledge multiple truths3. Find the place you can “Join”
4. Beware: the “quick sand”
of Drama!5. Define data and metrics for success
In all, use and create: Safe Space©
Be Clear…
Karpman’s Drama TriangleCheck: Google: Stephen Karpman, Ph.D.
Tool #5:
C/P
V
RAll three positions are inauthentic!
Responds to the pastChildhood decisionsParental images taken in
Not responding to the presentNot hereNot now
Karpman’s Drama Triangle
1UP1UP
1 Down
Breaking up the “Game”
•Recognize the game, recognize the shift!•Stay in Breath from the belly…
•Stop playing the role (V, R, P/C)•Remember Safe Space, Purpose & Values
are in place.
•Stay Equal, stop discounting yourself or the other person
•Stay in the present, not the past or future
•Be Direct•Stay with Data, not meaning making•Walk away
Improving Cycle Time
Drama!!!
Am I in drama?
Ha! Drama! stop!
I’m in drama, interesting…
Stop.
Drama is
rare
The Miick Companies, LLC©2008, 2012
1. Think of someone in the company that "annoys" you.
2. Are you in a drama cycle with this person?
3. If no, are you sure?
4. If yes, what is the game/racket?
5. How can you stop playing this game?
6. What can you learn from this person?
Track Data; be aware of meaning-making
My truth, my experience Intention / Impact Inside out/outside in 7-45-48 Moose in the room! Confidentiality And… Make “I” statements
Safe Space©: Stop Drama!!
Trust: Confidentiality, Truths, Experience, Data,
Values Lived
Trust: Confidentiality, Truths, Experience, Data,
Values Lived
Trust: Confidentiality, Truths, Experience, Data,
Values Lived
Trust: Confidentiality, Truths, Experience, Data,
Values Lived
Trust: Confidentiality, Truths, Experience, Data,
Values Lived
Lack of Trust Lack of Ownership of Results Fear of Conflict Lack of Commitment to Plans & Actions
Lack of Accountability (to Plans)
From 5 Dysfunctions… Patrick Lencioni
Trust: Confidentiality, Truths, Experience, Data,
Values Lived
1. Have the real desire to find resolution2. Acknowledge multiple truths3. Find the place you can “Join”4. Stop the Drama!5. Define data and metrics for success
5 Criterion
Track Data; be aware of meaning-making
My truth, my experience Intention / Impact Inside out/outside in 7-45-48 Moose in the room! Confidentiality Make “I” statements
More on… Safe Space©
“I statements”
I We UsOur
Vs.
You They ThemTheir
If “I” am in the “circle”:
We; Each of us; All of us; Any of us
X
Collective ‘I’ statement
If “I” am in the “circle”:
We; Each of us; All of us; Any of us
X
If “I” am outside “circle”:
Each of you All of you
Any of youYou
X
If “I” am in the “circle”:
We; Each of us; All of us; Any of us
X
If “I” am outside “circle”:
Each of you All of you
Any of youYou
X
If I am in the “circle”:
We; Each of us; All of us; Any of
us
X
I am outside “circle”
X“He Says You Have To… ““They say … you… “
Track Data; be aware of meaning-making
My truth, my experience Intention / Impact Inside out/outside in 7-45-48 Moose in the room! Confidentiality And… Make “I” statements
More on: Safe Space©
Have the real desire to find resolution Acknowledge multiple truths Find the place you can “Join” Stop the Drama!
Define data and metrics for success
In all, use and create: Safe Space©
Be Clear…
◦Human Performance, Behaviors◦Days, Hours◦Location◦Dollars, %’s◦Communication…◦Etc.
Metrics for Success
Track Data; be aware of meaning-making
My truth, my experience Intention / Impact Inside out/outside in 7-45-48 Moose in the room! Confidentiality And… Make “I” statements
Questions? Safe Space©
Recognize 5 Criterion
BE Kind…
Know your WHY, WHAT & HOW
Use Safe Space©
Drama Triangle
Summary:
◦ For More Information:Rudy Miick, CMC, FCSI
[email protected] www.miick.com
or call: 303-413-0400
Thanks!!!