presented by sarah bellefleur, msw, mha. 2 scan health plan serving people on medicare and medicaid...
TRANSCRIPT
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SCAN Health PlanModel of Care:
Better Practices
Presented by
Sarah Bellefleur, MSW, MHA
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Background
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SCAN HEALTH PLAN• Serving people on Medicare and
Medicaid for over 35 years• Started by seniors• Original SHMO demonstration
project• Non-Profit Mission: keep seniors
healthy and independent
• CA and AZ• 160,000 Members• ~20% SNP Membership
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SCAN SNPs
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C-SNP Heart 3,700
C-SNP Diabetes 11,300
C-SNP ESRD 800
D-SNP 7,800
D-SNP (FIDE) 2,200
I-SNP 4,600
SNP Membership
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What Do SCAN Special Needs Plans Provide?
HEALTHIER SENIORS
Preventive care
Fitness benefits
Wellness
communications
Care Navigators
Population Health &
Monitoring
“Be there when I need you”
CHRONICALLY ILL
Transportation
Low (no) cost meds
Affordable Dr. visits
Complex Care
Management/ Disease
Management
Care Navigators
“Help me stay healthy and navigate the
system”
FRAIL or END OF LIFE
In-home services to
assist with ADLs (FIDE
SNP only)
Care manager
Caregiver referrals
Advanced Illness
Management
“Help me stay at home”
A variety of benefits/services depending on where members are in the continuum of aging
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Better Practices- Program Restructure
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Reorganized
Assess Smarter Manage Better
Added Staff &
Programs
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Care Management Programs
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AIM
Complex Care Management
Disease Management
Care Coordination
Population Health Management
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Programs
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AIM: Palliative Care
Complex Care Management
Disease Management
Care Coordination
Population Health Management
Members with end-of-life care needs
Members at high-risk for poor health outcomes and hospitalizations
Members with CHF or COPD
Members requiring health outreach efforts based on continuous data mining, predictive modeling algorithms and risk stratification
Members needing assistance with access, services, or transitions
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Better Practices- Staffing
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PAL Unit • Dedicated Bi-lingual
customer service • Specialize in Medicaid
benefits/eligibility• Welcome calls
Care Navigators (new 2013) • Educational Calls• Care Coordination
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Better Practices- HRA
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MAIL IVR CALLS IN-PERSON
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Better Practices- Care Transitions
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Home visits for some high utilizers or members hard-of-
hearing
Empowered Members to make follow-up MD
appointments
Conference call with MD office to make follow up appointment
Assessment asks if members understand
meds & dc instructions
Care Transitions coaches struggling with complex
End of Life issues
Telephonic Model
More comprehensive probing and medication reconciliation
Referrals to Advanced Illness Management Program
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Care Transitions Pilot
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• 3 month pilot HIPPA compliant Video Messaging Platform
• Goal: improve engagement through more personalized interaction (reduce readmissions)
• Send reminders for Medication & Appointments
• Reinforcing education and tools
• Barriers: technology & pt health status
Program offered: 235 Agreed to participate: 36 (15%)# who viewed messages: 12 (33%)
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Better Practices- Behavioral Health
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IMPACTImproving Mood -- Promoting Access to
Collaborative Treatment
• Evidence-Based Model for reducing depression and improving clinical outcomes
• Trained, embedded Care Manager with PCPs
• Collaboration with Psychiatrist
• Identifying Provider Partners
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Better Practices- Information Sharing
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No standard platform for sharing information
with providers
SFTP SITE (Secure File Transfer Protocol)
• SNP Membership Reports• Care Mgmt Trigger Reports
• Copies of HRA’s & Care Plans
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Questions?
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