presenters€¦ · ryan chelsea-clinton 645 10th avenue, 10036 ryan health | nena 279 e. 3rd...

Listen Here, Listen Now, They Talk We ListenPresenters:

Fay Barrett, MPH, Senior Director of Supportive Services, Ryan HealthVirginia Kotsonis, BA, Outreach Worker, Ryan Health

SYNC2020.org

SYNChronicity Conference 2020

CONFLICT OF INTEREST DISCLOSURE Fay Barrett, MPH, Virginia Kotsonis, BA

SYNC2020.orgSYNC2020.org

Fay Barrett, has nothing to disclose.Virginia Kotsonis, has nothing to disclose


Provide an overview of Ryan Center’s integrated HIV/AIDS model of care

• Ryan Health's CAG has been a key instrument in changing how care is provided

• Identify key issues in the delivery of comprehensive community- based HIV/AIDS prevention and care services

• Describe potential strategies to implement CAG involvement

Workshop Learning Objectives

Ryan Health Locations


Community Health Centers

Ryan Health | West 97th Street110 W. 97th Street,10025

Ryan Health | Women & Children's 801 Amsterdam Avenue, 10025

Ryan Health | Adair565 Manhattan Avenue, 10027

Ryan Health | Frederick Douglass2381 Frederick Douglass Blvd, 10027

Ryan Chelsea-Clinton645 10th Avenue, 10036

Ryan Health | NENA279 E. 3rd Street, 10009

School Based Health Centers

Public School 180/Hugo Newman College Prep370 W. 120th Street, 10027

Middle School 54, Booker T. Washington 103 W. 107th Street, 10025

Edward A. Reynolds West Side High School140 W. 102nd Street, 10025

Public School 11/Middle School 260320 W. 21st Street, 10011

Public School 64600 E. 6th Street, 10009

Public School 188/Island School442 East Houston Street, 10002

Community Outreach Centers

Regent Family Residence2720 Broadway, 10025

West End Intergenerational Residence483 West End Avenue, 10024

Convent Avenue Living Center22 Convent Avenue, 10027

The Bridge248 W. 108th Street, 10025

West Harlem Residence138 W. 143rd Street, 10030

Ryan Health Mobile Medical Van

Prevention, Education and Outreach Van

HIV Services Integrated into a Full Service Community Health Network



Ryan Health's HIV Care Team


•What is the CAG

•The Ryan Network Consumer Advisory Group

•Meets Quarterly (4 times a year)

•Participation: Must attend at least one meeting and participate in at least one QI project to be an active member throughout the year.

• Ryan Network CAG members hold positions on the Ryan Health Board/NYC PC

Target Population Input

CAG Involvement


• QI Plan Development

• Discuss, Survey & Delivery of Materials

• Workplace Stigma Reduction

• Evaluation of Delivery of Care for HIV Patients

• Decreased wait time & maximize the experience of the visit


• Helped develop Ryan Health's Patient Portal - MyCare Portal

• Breaking down barriers that prevent clients from missing appointments (why specific patients don’t follow-up)

• Making Appointments more accessible

• Communication with staff as to which dates would work best.

• How Case Managers can work more effectively with their Patients.

• Best ways to prepare for a doctor's visit.• Preparing a list of discussion points and questions ahead of time.

• Decreased wait times

Maximizing the experience of the Visit


RYAN Health's Patient Portal


Ryan Service Experience Survey


Ryan CAG Health Care Stories

• CAG Members Participated in Health Care Stories Campaign,

• The activity included developing a word cloud,

• All patient answers were confidential,

• All negative and positive experices where discussed with health care providers


Health Care Stores


RYAN Health Staff


1.) What do they do, where would they list all activities done that contribute to helping patients - both official and unofficial?

2.) Where do they complete their work activities, like for the waiting room or office for example?

3.) How do they complete their activities, such descriptions should use adjectives to highlight the activities and should highlight the importance’s of the quality?

Ryan CAG Co-production Questions


1.) We are listening to our clients as the clients are a part of our planning process

2.) They Talk we Listen as our CAG members are a part of the buy-in process

3.) CAG members are role models for other patients in the center as they are empowered to make change

CAG Conculsion

presenters€¦ · ryan chelsea-clinton 645 10th avenue, 10036 ryan health | nena 279 e. 3rd...

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