presenters: therese kanai, phd & melissa holberg, phd university of phoenix, online school of...
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Educational History Online Teaching Experience Add a Personal Touch 3TRANSCRIPT
![Page 1: Presenters: Therese Kanai, PhD & Melissa Holberg, PhD University of Phoenix, Online School of Advanced Studies 1](https://reader036.vdocument.in/reader036/viewer/2022070605/5a4d1ad57f8b9ab05997294e/html5/thumbnails/1.jpg)
Presenters:Therese Kanai, PhD & Melissa Holberg, PhD
University of Phoenix, OnlineSchool of Advanced Studies
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![Page 2: Presenters: Therese Kanai, PhD & Melissa Holberg, PhD University of Phoenix, Online School of Advanced Studies 1](https://reader036.vdocument.in/reader036/viewer/2022070605/5a4d1ad57f8b9ab05997294e/html5/thumbnails/2.jpg)
Welcome Message Contact Information Technical Support Information
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Educational History Online Teaching Experience Add a Personal Touch
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![Page 4: Presenters: Therese Kanai, PhD & Melissa Holberg, PhD University of Phoenix, Online School of Advanced Studies 1](https://reader036.vdocument.in/reader036/viewer/2022070605/5a4d1ad57f8b9ab05997294e/html5/thumbnails/4.jpg)
Polite Professional Communicate Clearly Log In Frequently to Address Questions Do not Let Any Situation Escalate
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Bio Professional With One “Personal” Fact Correct Punctuation “Semi-formal” Use Please and Thank You
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Respond to bios in a time manner – less than 24 hours.
Use the student’s name to individualize instruction.
Check for questions posted on the first three days at least twice a day.
Be visible.
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Use Clear Language Be Formal When Addressing Class Offer A Contact Phone Number Answer Phone Calls or Return Calls ASAP Let Learners Know If You Will Be Unavailable
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A first time course has a high anxiety level for learners.
Computer issues need to be directed to technical support.
Offer leniency for week 1 deadlines due to “issues” that may occur.
Be firm yet compassionate.
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Ask For Learner Contact Information Check Materials for Accuracy Have Three Means for Modality Have a Visible Question Thread
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Use Please and Thank You Use Capital Letters for a Word to Reinforce
Importance Chose Colored Font Carefully When In Doubt Hit Save Not Send
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