presents team communications - formula for success
TRANSCRIPT
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DISCcert The DISC Certification Experts
Presents
Team Communications -
Formula for Success
San Diego, California
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Plan . . . Formula for Success
Purpose Leverage Communication Style
Build upon your Communication Style
Process
DISC You & Team 4 Stages of Team Development
Emotional Bank Account
Emotional Intelligence
Situational Leadership
Payoff Peak Performing Team
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DISC refers to . . .
DISC Assessment Based on observable behavior (not personality)
Measures Pace (how direct)
Measures Priorities (how open)
DISC Report includes Graphs Part 1: Understanding your own personal style
Part 2: Action Plans for interaction…
Team, Internal & External Customers
DISC Communication Style Describes how we are “wired”
Based on Nature & Nurture
You’re OK!
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If …..???
Try to speak?
Why? Don’t want to be
_____ American!
Stretch/Flex
Native language remains
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1. Page 5 DISC Report Natural Style
Graph II
D I S C
Activity - Identify Natural Style
Adapting Style
Graph I
D I S C
2. Find Natural Style –
Graph II
3. Circle highest point(s)
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Right Side of Room Left Side of Room
Activity Based on highest point on your Natural Graph II
Please go to your side of the room.
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Trip to 4 Countries
Each has positive characteristics
Athlete Coach
ominant nteractive
Teacher Scientist
teady ompliant
Native language (or style) remains
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DISC World Tour - Basic Words & Actions
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Video
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Energy Line
Write on Page 5 - Styles Assessment NOT Skill Assessment
Adapting Style
Graph I
Natural Style
Graph II Snapshot of
One Workday Real You – 24/7
At Work or Home
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Energy Line =
Energized when Assertive.
High Intensity =
Problem Solve NOW!
Strong “D” – your example?
I S C
STYLE - High D Problem Solver (Quick)
May rush into
decision making
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STYLE - Low D Problem Solver (Cautious)
• Thinks before deciding on a solution
• Reflects before selecting a
conclusion.
• Priority is to first gather information,
then determine best options.
• Can develop SKILL to make quick
decisions if needed.
High Intensity =
Problem Solve Now
Low Intensity =
Process First, then Solve Problem
I S C
Energy Line =
Energized when Assertive.
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STYLE - High I People (Expressive)
Energy Line =
Energized when Interacting.
High Intensity =
Be out front
D S C
Strong “I” - your example ?
Enthusiasm can overpower
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STYLE - Low I People (Reserved)
• Prefers to be behind the scenes,
not center stage.
• Approaches interactions in a more reserved manner.
• More apt to observe before engaging in conversation with someone new.
• Can learn SKILL to be outspoken, speak in front of groups.
High Intensity =
Be out front
Low Intensity =
Prefers calm
interactions
D S C
Energy Line =
Energized when
Interacting.
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STYLE - High S Plan (Methodical)
D C I
Strong “S” - your example?
Energy Line =
Energized by Planning.
High Intensity =
Supportive. Orderly plans.
May want to keep things status quo
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STYLE - Low S Plan (Spontaneous)
• May have a plan and then quickly
changes to a whole new
approach.
• If project is not fun or exciting,
may generate new strategies to
get themselves motivated.
• Prefers others do the planning.
• Can develop SKILL to be
organized and follow timelines.
High Intensity =
Supportive. Orderly plans.
Low Intensity =
Spontaneous, loves
brainstorming
D C I
Energy Line =
Energized by Planning.
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STYLE - High C Procedures (Accuracy)
D S I
Strong “C” - your example?
High Intensity =
Analyzes, prefers
procedures.
Energy Line = Energized by
Procedures & Details.
Can get stuck in the details
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STYLE - Low C Procedures (Sees Possibilities)
• Changes the rules if they don’t
seem to fit the situation.
• Independent.
• Has a “Can Do” attitude.
• Results don’t always have to be
100%.
• Can learn the SKILL of doing
accurate paperwork.
High Intensity =
Analyzes, prefers
procedures.
Low Intensity =
Big Picture.
Conceptual.
D S I
Energy Line =
Energized by Procedures
& Details.
next
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The DISC Debriefer – Does this Sound Like You?
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ompliant
• Energized by Accuracy
with Procedures
teady
• Energized by
Accommodating
when Planning
ominant • Energized when
Assertive with
Problem Solving
/Challenges
nteractive • Energized by
Inspiring People
Descriptors
• Problem Solve
• Challenge
• Results
Descriptors
• People-Limelight
• Idea Person
• Light-hearted
Descriptors
• Plan/Routine
• Cooperative
• Reliable/Steady
Descriptors
• Accurate
• Cautious
• Logical
Energy Line
ompliant
• Prefers to be big
Picture focused with
Procedures
teady
• Prefers to be
Spontaneous if
Planning
ominant • Prefers to be
Reflective before
Solving Problems &
Challenges
nteractive • Prefers to be
composed when
talking to people
Descriptors
• Process
• Careful
• Reflective
Descriptors
• Subtle
• Modest
• Behind the Scenes
Descriptors
• Spontaneous
• Care-free
• Impulsive
Descriptors
• Break the rules if needed
• Risk Taker
• Big Picture Focus
1.
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Graph II - _______Team
2.
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Based on Graph II -
Team - Overview of Styles
Participants
DIRECT – Fast Pace
INDIRECT – Slower / Cautious Pace
GUARDED –
Task Oriented
OPEN –
People Oriented
5.
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=
Page 5 of your report
Graphs I & II - Similar
• If both Adapting Style &
Natural Style are similar:
– You tend to use same
behavioral traits across
environments.
– Work feels inline with how
you would like to be
communicating.
Adapting Style
Graph I Natural Style
Graph II
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• If Adapting Style is significantly
different than Natural Style:
– Going out of comfort zone
(style) to get job done.
– Shows flexibility.
– If prolonged, can cause stress.
• Helpful – recall what
responsibilities you were carrying
out the day you took the DISC.
Graphs I & II - Different
=
Adapting
Style Graph I Natural Style
Graph II
Page 5 of your report
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Comparing
Graph II
“Natural You”
with
Graph I
“Snapshot of 1
Day at Work”
Comparing DISC Graph II with I
Participant Guide – Page 2
6.
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Start with Graph II , D Style
Example
Graph II
D – Middle of Section 3
Worksheet:
Dominance - locate corresponding
Word & highlight in yellow -
Start with Graph II
“Calculating.”
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Example:
I - top of section 6
is yellow.
S - middle of section 5
is yellow.
C – top of section 1
is yellow.
Then connect yellow.
Continue process with I, S, C
“Patient”
“Animated”
“Arbitrary”
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D - towards top of 2
is blue.
I – towards top of 6
is blue.
S - bottom of 1
is blue.
C - bottom of 1
is blue.
Now, do process with Graph I - with different color marker
“Indirect”
“Inspiring”
“Risk-taker”
“Big-Picture”
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Instructions – Example
1. Start with Graph II, D.
D is at
2. On the Graph I, D.
D is at
3. Count words in between with yellow as
benchmark.
Example:
Start with Yellow, go down 3 words to Blue.
4. Write “3” in bottom segment of page –
where it says “D Goes Down”
Graph Gap Analysis – Provides Insights
“Calculating.”
“Indirect.”
“Indirect.”
“Calculating.”
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Page 12 of Your Report
Large Group-
Strengths, Motivators,
Communication Tips
Then with a partner, you review your
Strengths, Motivators, Communication Tips
Gracious, Helpful Feedback -
“Spinach” “Introductions”
Activity
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nteractive • Brings a sense of
enthusiasm
• Easily negotiates
conflicts between
teams
ominant • Asks questions
that challenge
tradition
• Works quickly to
resolve issues
teady
• Excels at calming
disagreements
• Looks for different
approaches
ompliant
• Clarifies complex
issues
• Demonstrates
technical expertise
Strengths They excel at …
I
7.
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nteractive • Recognition for
skills and insights
• Power to control
own career path
ominant • Authority equal to
responsibility
• Opportunities to
express ideas and
opinions
teady
• Sincerity from
groups and peers
• Sufficient time to
adjust to change
ompliant
• Tasks completed
right first time
• Projects highly
specialized
Motivators They tend to prefer…
I
8.
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nteractive • Be engaging and
fast-paced
• Provide immediate
incentives for them
ominant • Get to the point
quickly; Don’t ramble
• Be prepared to
handle some
objections
teady
• Be candid, open
and patient
• Provide assurance
on their input and
suggestions
ompliant
• Present ideas
logically
• List pros and cons
of suggestions you
make
Communication Tips When communicating with them…
I
9.
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Page 12 of Your Report
Large Group-
Strengths, Motivators, Communication Tips
Then with a partner, you review your
Strengths, Motivators,
Communication Tips
Gracious, Helpful Feedback -
“Spinach” “Introductions”
Activity
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Genopix HR Team Tips
10.
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How to Identify Another’s Profile
Job Aid
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Job Aid – Who is D,I,S, & C?
Job Aid
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Tension Among Styles
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• Pace Problems
• Priority Problems
• Pace and Priority Problems
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Video
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Are direct, concise,
candid, open,
decisive.
Tell it like it is.
Appreciate
no-nonsense
communication in
return
When they’re communicating with you, they …
teady ompliant ominant nteractive
Use colorful
language, casual,
optimistic, outgoing,
opinionated,
sometimes loud,
playful and can
appear to be
unfocused.
Appreciate
upbeat tone to
communication
Are team-oriented,
patient, strive to
avoid conflict,
slower paced,
peace-maker, tends
to be cautious in
decision-making.
Appreciate
more time for
decision making
Seem careful,
conscientious,
correct, accurate,
task-oriented, less
assertive, reserved
in communication.
Appreciate
focus on facts and
details
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Decoding Email
-Identify style
- key words or
identify tone
-How can you communicate
more effectively with them?
Activity
- Highlight
12.
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Your Opportunity to Stretch
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Participant Guide - Pages 13
1.ID Internal Customer –
Like Better Communications
2.Determine they’re style(s)
Pace? Priority?
Review “Characteristics”
Put X by matching “Characteristics”
3. Under “Do You” put
by Behaviors you do.
4. Put
What Actions Will You Take ??
around remaining
Behaviors = Action Plan
5. Page 14 – Write Action Plan
13,14
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Athlete Coach Teacher Scientist
ominant nteractive teady ompliant
What Actions Will You Take?
Participant Guide – Page 14 bottom…. List One Insight?
I
14.
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Leverage DISC to Build Peak Performing Team
4 Stages of Team Development
»Forming
»Storming
»Norming
»Performing
45 15.
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Leverage DISC to Build Peak Performing Team
Emotional Bank Account
Deposits
Withdrawals
Ratio
46 15.
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Leverage DISC to Build Peak Performing Team
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Emotional Intelligence
Self – Awareness
Self – Management
Social – Awareness
Social – Management
15.
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Leverage DISC to Build Peak Performing Team
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Situational Leadership
Tendency to Manage in DISC Style
D’s - Delegate (or Dump)
I’ s - Motivate (Cheerleader)
S’s - Support (Be the Friend)
C’s - Paperwork (Micro-manage)
15.
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Thank You for Coming!
Bonnie Burn Master Certified DISC Trainer
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APPENDIX
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Recognize these Office Spaces?
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D
I
C
S