IN THIS ISSUE:

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ISSUE 17 | SUMMER 2016 | Hancock Lumber Company Presents

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Sweating The Small Stuff

President’s Corner

Kevin Hancock, PresidentHancock Lumber Companykhancock@hancocklumber.com207-627-2150

MARKET WATCH. Our product man-agement team has the latest on pricing and supply trends across the industry. Check out our 5-year OTIF and delivery metrics!

SPOTLIGHT ON NEW PRODUCTS. SBC Cedar shingles, Sierra Pacific H3 window, Hancock bevel siding, and a new moulding program are all fea-tured in this issue of the BUZZ!

GARY KATZ COMING TO MAINE! Hancock Lumber is proud to offer one day of hands-on building clinics with Gary Katz, finish carpentry specialist and nationally recognized author.

HANCOCK NEWS + NEW HIRES! The one word that sums up the lat-est happenings at Hancock Lumber is reinvestment! From people to build-ings, there’s a lot of new to see and experience.

Hancock Lumber Kennebunk 2.0

We’ve got the “tools” to keep you building!

95 York Street / Kennebunk / 207-985-6565 / www.HancockLumber.com

webTrack24/7 Account Access

On Time and In FullYour Top Priority Is Ours Planning for Success

Joint Business PlanningWe Keep You Building

Advanced Shipment+ Special Order Notification

DONE!

Fully Freighted TrucksEquals Less Jobsite Interruptions

Shop on Your ScheduleBuild Your Cart, Always Open Online

Designs and InspirationProject Packages, Showrooms + Galleries

CommunicationTeamwork = Success

Hello! Publishing a book last September was a healthy management exercise for me. It brought me back to all the fundamentals of running a SMALL business…I mean really small! Last month, my little book business did $2,089 in total sales! On the sales side of my book business, I have learned that I sell books one reader at a time. A single, happy, engaged reader becoming a book fan is important.

I want each customer…$26 dollars at a time…to feel important. I need every order to go well for the book to grow! On the expense side, I have to carefully think about every single ac-tivity that costs money. I can only spend money—in small quantities—on the most important activities that are going to directly contribute to improving the quality of the book, or selling more books. As CEO of a company with 479 employees, 10 stores, and 3 mills this has all been a very healthy, unexpected benefit of having written a book. It reminds me how important EVERY customer experience is… how important EVERY expenditure is. Running my book business has also reminded me of the great respect I have always felt for you and the construction company you lead and man-age. I know your company has a lot more revenue than my little book business, but all the same points still apply. The number of projects you do in a year is finite, and each one is critical to your company’s success. Each employee, sub-contractor, and supplier is a CRITICAL member of your team. Each day…each material delivery…each estimate or proposal…is an important document. YOU pay great attention to a lot of SMALL details to keep your company going, growing, and successful.

I just want to say that I have been thinking a lot about this lately and that you should feel proud of what you do and how you do it! It is all those small details, managed across hundreds of construction companies in Maine, that combine to create our state’s home building industry. Well done and thank you for sweating the small stuff! Our goal at Hancock Lumber must always be to help you do that well—one estimate, one order, and one delivery at a time. Thank you for all you do!

Sincerely,

TH

E

MARKET WATCH UPDATESFrom Hancock Lumber’s Retail Operations Center

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Fir CDX Plywood: Up 12% since end of 1st quarter and flat versus same time 1 year ago.

OSB: up 12% since 1st quarter and up 20% versus same time 1 year ago.

Advantec/Zip: Up 10% since end of 1st quarter and up 10-12% versus same time 1 year ago.

2x4 through 2x10 #2 and Better SPF: Up 6% since the end of 1st quarter and flat versus same time 1 year ago.

Cedar Clapboards: Supply continues to be difficult. Finger joint CVG is on allocation and prices continue to move upward.

Douglas Fir clear vertical grain boards, pattern stock, and dimension supply has be-come a major issue. Hancock’s major supplier has stock outages on this product, and they have started stocking clear vertical grain Hemlock/Fir in some patterns as an alternative.

Azek-PVC Decking: manufacturers’ lead times have extended to 4- 6 weeks. Our distribu-tor is working hard to stay in-stock. TimberTech cap stock supply is OK.

OTIF RESULTS. Your top priority is ours as well! That is why we thor-oughly record, track, and review on time and in full delivery metrics. Our goal is continuous improvement and we strive for 100% accuracy. Thank you for your ongoing help in planning and communicating.

REPORTED TRENDS. Key product pricing and availability trends as report-ed from our Product Management Team are shown here.

Please contact the ROC Team or your Account Manager with any questions: ROC@HancockLumber.com

LP SmartSide engineered siding sales are growing; look to this product as a good alternative to Cedar clapboards or Fiber Cement siding.

CODE UPDATE. Above ground treated lumber is now part of the American Wood Preservers Association (AWPA) standards and IRC code. The 2016 AWPA Book of Standards has now been published and the new U1 Standard guidelines are now in effect. The AWPA U1 Standard change establishes new guidelines for when wood should be treated to the UC4A Ground Contact General Use category in situations that simu-late ground contact, such as:

In addition, the new AWPA Standard states that above ground wood compo-nents, including joists and beams for decks and fresh water docks, shall be treated to Ground Contact UC4A when they would be:

•Difficulttomaintain,repair,orreplace;and

•Criticaltotheperformanceandsafetyoftheentiresystem.

When there is a reasonable expectation that soil, veg-etation, leaf litter or other debris may build up and re-main in contact with the component

When the construction itself, other structures or an-ticipated vegetation growth will not allow air flow to circulate underneath the construction and between decking boards

When components are installed less than six inches above ground (final grade after landscaping) and sup-ported on permeable building materials (e.g. treated wood or concrete)

When components are in direct contact with non-du-rable untreated wood, or any older construction with any evidence of decay

When components are wetted on a frequent or reoc-curring basis (e.g. on a freshwater floating dock or by a watering system)

When components are used in tropical climates.

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Hancock retail stores now stocking ground contact pressure treated products.Please check with your local store for availability.

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ISSUE 17 | SPRING 2016 | HANCOCK LUMBER COMPANY | THE BUILDER BUZZ95 York Street / Kennebunk / 207-985-6565 / www.HancockLumber.com

Jim Vitello, GENERAL MANAGER .............................................................................................................................. (207) 376-6099

Greg Ackroyd, SALES MANAGER .......................................................................................................................... (207) 647-1225

Dave Crossman, LOGISTICS MANAGER ............................................................................................................ (207) 467-1350

Al Pike, INVENTORY MANAGER ................................................................................................................................... (207) 837-6434

Karen Alcorn, KITCHEN + BATH DESIGN .......................................................................................................... (207) 837-6432

Beverly Williams, KITCHEN + BATH DESIGN ............................................................................................... (207) 400-6073

Ryan Gleason, PROJECT PRO ................................................................................................................................. (207) 520-4380

Joel Roux, ACCOUNT MANAGER .............................................................................................................................. (207) 294-2703

Nathan Gallant, ACCOUNT MANAGER ............................................................................................................. (207) 229-9231

Adam Lewis, ACCOUNT MANAGER ....................................................................................................................... (207) 440-3400

Ed Inness, ACCOUNT MANAGER ............................................................................................................................... (207) 467-1452

Shawn Faunce, INSIDE SALES SUPPORT ............................................................................................................ (207) 837-6445

April Robinson, INSIDE SALES SUPPORT .......................................................................................................... (207) 837-6443

Counter Sales ............................................................................................................................................................... (207) 985-6565

Administrative Offices .................................................................................................................................... (207) 627-4201

Team Hancock Kennebunk Quick Access Directory

Hancock Lumber Kennebunk 2.0

webTrack24/7 Account Access

On Time and In FullYour Top Priority Is Ours Driver Promise

Joint Business PlanningTeamwork = Success

Advanced Shipment+ Special Order Notification

DONE!

Fully Freighted Trucks= Fewer Jobsite Interruptions

Shop on Your ScheduleBuild Your Cart, Always Open Online

Kitchen CentersPackages, Showrooms + Galleries

Window ServiceFactory-Trained Techs

We’ve got the “tools” to keep you building!

Hancock Lumber Company 2.0

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NEW!

6” EASED EDGE CLAPBOARDS / REVERSIBLE / PRO FINISH GRADE

• 8’-16’ tallies (no 6’ and shorter pieces for faster application)

• Solid clapboards with no fingerjoints

• Reversible for smooth or rough side installation

• Dried to 10-12% moisture content for long-term stability

• All knots are binned and first coat of primer is oil followed by a second coat of acrylic primer

• Our EWP clapboard pricing is much lower than cedar

• Stock on the ground ready to go 52 weeks/year = shorter lead times

• Our mills ship pine weekly to our lumberyards

• Time tested durability of Eastern White Pine

GROWN IN MAINE. MANUFACTURED IN MAINE. HANCOCK EASTERN WHITE PINE.

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ISSUE 17 | SPRING 2016 | HANCOCK LUMBER COMPANY | THE BUILDER BUZZ

Explore Hancock’s New Moulding Program!Featuring over 800 profiles

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NEW HIRES AND LOCATION RENOVATIONS!Hancock reinvestments: from people to places, all to service you better!

Kennebunk 2.0 Launched in April! Hancock’s new-

est, state-of-the-art lumberyard and design center

is now up and running in Kennebunk! Using years of

planning and past lessons, builder feedback, and in-

dustry best practices, we are so excited about what

we’ve created at our 95 York Street location.

From digital end caps and message centers, to a com-

pletely shoppable drive-thru lumberyard, and a beau-

tiful kitchen design center, every detail and decision

was made carefully and with our customers and em-

ployees in mind.

Additional Reinvestments. Hancock Lumber has made big reinvestments in our design showrooms around the company, including re-

branding the experience with our Home Again brand. Last year we completed our Brunswick showroom, rebranding it with the Home Again

designcenterstandards;Kennebunk’sHomeAgaindesignshowroomopenedinApril,andthisAugustourNorthConway,NHlocationwill

openitsbrandnewHomeAgainkitchen+bathdesignshowroom;also,watchforexcitingupdatestoourflagshipHomeAgainstoreinSouth

Portland, including a modern new display featuring Holiday Cabinetry! Beyond showrooms, our Brunswick location will be adding a new

millwork center later this year. And, look for new updates to Hancock’s delivery fleet in 2017 as we continue to grow and reinvest.

New Faces and Resources on Team Hancock. Team Hancock is excited to welcome so many new faces around the company. By growing our knowledgable team, we are best able to service all of you and your teams. Please join us in welcoming the following new employees:

Top Row (left to right): Lisa Williams - Kitchen and Bath Designer at our North Conway loca-tion, Ryan Gleason - Project Pro at our Kennebunk location, Shawn Brett - Driver Pro at our North Conway location, Austin Wood - Yard Pro at our Bridgton location, Kendall Charest - Yard Pro at our Kennebunk location, Adam Greenwood - Yard Pro at our Casco location.

Bottom Row (left to right): Jim Vitello - General Manager at our Kennebunk location, Keegan Reynolds - Yard Pro at our Windham location, Scott Cressey - Counter Pro at our Bridgton location.

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ISSUE 17 | SPRING 2016 | HANCOCK LUMBER COMPANY | THE BUILDER BUZZ

UPCOMING EVENTS: GARY KATZ COMING TO MAINETeam Hancock to Host Exclusive, Invite-Only Gary Katz Finished Carpentry Clinic!

Take advantage of this FREE opportunity – by invitation only

and RSVP is required. To guarantee a seat, please RSVP to:

Erin Plummer207-627-2154

eplummer@HancockLumber.comor online:

www.HancockLumber.com/KATZ2016

GARY KATZ IS THE PUBLISHER of THISisCarpentry.com, an

online magazine devoted to craftsmen and craftsmanship.

For two decades he has been a frequent contributor to Fine

Homebuilding, Journal of Light Construction, Fine Wood-

working, and other leading trade magazines, in addition to

moderating JLC’s online finish carpentry forum. Gary’s books

include The Doorhanger’s Handbook (Taunton), Finish Car-

pentry: Efficient Techniques for Custom Interiors (JLC/Crafts-

man), and Trim Made Simple (Taunton 2009). His DVD series,

Mastering Finish Carpentry, sets the standard for profession-

al video instruction in the construction trades.

Hancock Lumber is proud to offer one day of hands-on building clinics with Gary Katz, finish carpentry special-ist and nationally recognized author.

TheseclinicswillhighlightWindsorONE’sProtectedExterior

Trim Boards and new line of Classic American Moldings, An-

dersen windows, Boral True Exterior Trim, AdvanTech floor

and wall sheathing, and ZIP System roof and wall sheathing.

Covering key topics such as managing moisture, waterproof

windows and architectural trim, problem-free prefit doors,

and crown and baseboard installation, don’t miss this edu-

cational opportunity as well as the special discounts, give-

aways, and coupons for some of the best tools and materials

in the industry.

Monday, September 12th 7:30am – 2:30pmHilton Garden InnFreeport, Maine

BETHEL

BRIDGTON

BRUNSWICK

CASCO

DAMARISCOTTA

KENNEBUNK

PITTSFIELD

NORTHCONWAY

WINDHAM

YARMOUTH

SOUTHPORTLAND

P.O. Box 299 | Casco, Maine 04015

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Access current and past editions of the Builder Buzz online: www.HancockLumber.com/BuilderBuzz

EXCLUSIVE BUILDER INCENTIVE!Earn a $100 Gift Card with your next SBC Shingle Order!*

* Limit one per customer. Available on SBC pre-finished white cedar shingles only Minimum purchase of $1,000 required. Orders must be purchased by Oct 31, 2016. Redemption through Dec 31, 2016.

INSTRUCTIONS FOR GIFT CARD REDEMPTION:

•E-mailinfo@sbccedar.com,attn:Jane

•include:

- Contact Info (address, phone, email) - Copy of invoice - Picture of the project (if possible)

•Purchasesmadepriorto10/31/16