primary question for each perspective financial: what financial objectives must be achieved in order...
DESCRIPTION
Identifying X’s and Y’s Who is your customer? -You may have more than one – pick one -They can be internal or external What are the INPUTS to the process? -Your people, materials, suppliers, contractors -Training and skills -List anything that will affect the output… Receive work order Assemble Project Team Pre- planning Order materials Etc. What is your ‘OUTPUT’ to your customer? -Product or service? -What are your customer’s requirements? What are the PROCESS STEPS? For example… People and Systems for Improvement Copyright © by PSi Partnerships Ltd.TRANSCRIPT
Inputs and Outputs
‘Great’pizza to
customerProcess
Order-taking process
Dough-making process
Delivery process
Cooking process
Ingredients Preparation for delivery
INPUTS (X’s)
INPUTS (X’s)
Y (output)
The balanced scorecard can be applied to each
of these inputs
Defects cost time and money…
People and Systems for ImprovementCopyright © 2000-2006 by PSi Partnerships Ltd.
LEADING performance indicators applied at this level help ensure the process’ effectiveness *remember to understand the variability and limits of the process*
Identifying X’s and Y’s• Who is your customer?
- You may have more than one – pick one- They can be internal or external
• What are the INPUTS to the process?- Your people, materials, suppliers, contractors- Training and skills- List anything that will affect the output…
Receive work order
Assemble Project Team
Pre-planning
Order materials Etc.
• What is your ‘OUTPUT’ to your customer?- Product or service?- What are your customer’s requirements?
• What are the PROCESS STEPS? For example…
People and Systems for ImprovementCopyright © 2000-2006 by PSi Partnerships Ltd.
Prioritising Projects and Initiatives
People and Systems for ImprovementCopyright © 2000-2006 by PSi Partnerships Ltd.