principles of human relations
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Human relations I. PRINCIPLES OF HUMAN RELATIONS. Presented by: Howard F. Faigao, Director Publishing Ministries Department General Conference of SDA. Objectives and Expected Results. The LE students will understand the great importance of good human relations. - PowerPoint PPT PresentationTRANSCRIPT
PRINCIPLES OF HUMAN RELATIONS
Presented by: Howard F. Faigao, Director
Publishing Ministries DepartmentGeneral Conference of SDA
The LE students will understand the great
importance of good human relations.
The LE students will be acquainted with the
basic principles and fundamentals of human
relations.
The LE students will comprehend the
principles and rules on how to maintain good
relations between him and other church
workers.
Objectives and Expected Results
I. Importance of Good Human RelationsA. Public and Human RelationsB. Need for Good Human Relations
II. Fundamentals of Human RelationsA. Fundamental Techniques in Dealing with PeopleB. Six Ways to Make People Like YouC. Winning People to Your Way of Thinking
III. Public Relations and Successful Literature EvangelismA. Literature Evangelist Personality and Public RelationsB. Public Relations at HomeC. Public Relations with the Church OrganizationD. Public Relations in the CommunityE. Human Relations Between Church Workers
Course OutlineCourse Outline
IMPORTANCE OF GOOD HUMAN
REATIONS
Importance of Good Human Importance of Good Human RelationsRelations
“To deal with human minds is the greatest
work ever given to man; and he who would
find access to hearts must . . . ‘Be pitiful, be
courteous.’ Love will do that which argument
will fail to accomplish. But a moment’s
petulance, a single gruff answer, a lack of
Christian politeness and courtesy in some
small matter, may result in the loss of both
friends and influence.” --Colporteur Ministry, pp. 72-
73
Public
and
Human Relations
Public and Human RelationsPublic and Human Relations
According to the Webster’s Dictionary,
public relations is “relations with the
general public through publicity; those
functions of any company, organization,
concerned with informing the public of
its activities, policies, etc., and
attempting to create favorable public
opinion.”
Human relations focus on the
individual person’s behavior and
activities which create a public
(others) opinion either poor or good.
That is why we have such words as
poor or good human relations.
Public and Human RelationsPublic and Human Relations
Our goal as Christian workers is to
create not only opinion, but to create
favorable public opinion through
healthy human relations.
Public and Human RelationsPublic and Human Relations
Need for
Good
Human Relations
Need for Good Human Need for Good Human RelationsRelations
Good human relations are essential
to maintain cooperative relationships
among all workers of any
organization, human circles, or
groups, either between co-workers
or subordinates and superiors.
In order to accomplish our work, most of
us depend upon others, and this requires
knowing how to work with people.
Good human relationship in any company
or organization enhances good team work
which yields high performance.
Need for Good Human Need for Good Human RelationsRelations
Fundamentals of
Human Relations
Fundamental Techniques
in
Dealing with People
Don’t Criticize, Condemn, or ComplainDon’t Criticize, Condemn, or Complain
The Scripture says, “Judge not, that ye be
not judged.” Dale Carnegie says that
ninety-nine times out of a hundred people
don’t criticize themselves for anything, no
matter how wrong it may be.
Criticism destroys human relations because it puts a person on the defensive and usually makes him strive to justify himself.
Criticism wounds a person’s precious pride, hurts his sense of importance, and arouses resentment.
Don’t Criticize, Condemn, or ComplainDon’t Criticize, Condemn, or Complain
Focus on the good aspect of the person. Benjamin Franklin said, “I will speak ill of no man, and speak all the good I know of everybody.”
Says Carlyle: “A great man shows his greatness by the way he treats little men.”
Don’t Criticize, Condemn, or ComplainDon’t Criticize, Condemn, or Complain
Give Honest and Sincere AppreciationGive Honest and Sincere Appreciation
Experiments have proven that an
animal rewarded for good behavior
will learn much more rapidly and
retain what it learns far more
effectively than an animal punished
for bad behavior.
John Dewey said that the deepest urge in
human nature is the desire to be
important. Solution? Yes, Appreciation!
Appreciate the good things you know
about a person and let him know you do,
privately and publicly.
Give Honest and Sincere AppreciationGive Honest and Sincere Appreciation
Appreciation encourages people to
accomplish many more great
things.
Avoid flattery: It is shallow,
selfish, and insincere. It is cheap
praise.
Give Honest and Sincere AppreciationGive Honest and Sincere Appreciation
Arouse in the Other Person Arouse in the Other Person an Eager Wantan Eager Want
Dale Carnegie said that the only way on earth to influence other people is to talk about what they want and show them how to get it.
Every act a person performs is done because that person wants something.
Avoid the Negative Personality Avoid the Negative Personality TraitsTraits
Modern psychologists pointes
out ten characteristic traits of
those who do not get along
well with others. Try to avoid
them.
Irresponsibility
Tendency to Exaggerate
Propensity to Complain
Sarcasm
Avoid the Negative Personality Avoid the Negative Personality TraitsTraits
Inferiority Complex
Authoritarianism
Desire to Be in the Spotlight
Avoid the Negative Personality Avoid the Negative Personality TraitsTraits
Tendency to Make Fun of People
Behind Their Back
Desire to Dominate Others
Tendency to Criticize and Blame
Others
Avoid the Negative Personality Avoid the Negative Personality TraitsTraits
Five ways
to
Make People
Like You
Become Genuinely Interested in Become Genuinely Interested in Other PeopleOther People
To be genuinely interested in
other people is a most important
quality for a salesperson to
possess. Sell what people need
and are interested in.
Smile at PeopleSmile at People
Actions speak louder than words
and smile says it in these words:
“I like you. You make me happy. I
am glad to see you.” This means a
real smile, a heartwarming smile,
a smile that comes from within.
Your smile is a messenger
of your good will, which
brightens the lines of all
who see it.
Smile at PeopleSmile at People
After all, it takes 72 muscles to
frown and only 14 muscles to
smile. Smile and the world will
smile with you and like you.
Smile at PeopleSmile at People
Call People by NameCall People by Name
Remember that a person’s name
is the sweetest and most
important sound to that person.
Remember people’s name, call
them by it, and make them feel
important.
We learn more by listening than by
talking. If you aspire to be a good
conversationalist, the following tips
will be helpful:
Be an attentive listener.
To be interesting, be interested.
Be a Good Listener: Be a Good Listener: Encourage Others to Talk About Encourage Others to Talk About
ThemselvesThemselves
Ask questions that other persons will enjoy answering Encourage them to talk about themselves and their Accomplishments.
Focus your conversation to the interest of the other person.
Be genuinely interested.
Be a Good Listener: Be a Good Listener: Encourage Others to Talk About Encourage Others to Talk About
ThemselvesThemselves
“Always make the other person feel
important.” This is an all important
law of human conduct. If we obey this
law, we shall almost never get into
trouble. It will also bring us countless
of friends and sales prospects and
constant happiness, too.
Make the Other Person Feel Important Make the Other Person Feel Important and Do It Sincerelyand Do It Sincerely
Be polite and courteous.
Use phrases such as: “Would you
please?” “Would you mind?” “Would
you be so kind as to…?” These will
smooth out daily life’s routine.
Always look for something good in
the other person and appreciate it.
Make the Other Person Feel Important Make the Other Person Feel Important and Do It Sincerelyand Do It Sincerely
Winning People to
Your Way
of
Thinking
Winning People to Your Way of Winning People to Your Way of ThinkingThinking
Literature Evangelists do this everyday:
“Winning people to their way of thinking,”
selling ideas, benefits, and products.
Avoid argument: The only way to get
the best of an argument is to avoid it.
Show respect for the other person’s
opinions. Never say, “You’re wrong.”
If you are wrong, admit it quickly
and apologize.
Begin your conversation in a friendly
way.
Winning People to Your Way of Winning People to Your Way of ThinkingThinking
Get the other person into a
positive mood by saying, “Yes,
yes.”
Let the other person do a great
deal of the talking.
Let the other person feel that
the idea is his or hers.
Winning People to Your Way of Winning People to Your Way of ThinkingThinking
Try honestly to see things from the
other person’s point of view.
Be sympathetic with the other
person’s ideas and desires.
Appeal to the nobler motives.
Winning People to Your Way of Winning People to Your Way of ThinkingThinking
Public Relations and Successful Literature
Evangelism
Literature Evangelist
Personality
and
Public Relations
Physical AppearancePhysical Appearance
Your physical appearance is very
important. Cleanliness in
appearance is always appealing,
whereas the lack of such is
repulsive. This generally
includes:
Personal Hygiene: Care for
teeth, mouth, perspiration,
etc.
Personal Grooming: Posture,
manners, dress, hair, shoes,
etc.
Physical AppearancePhysical Appearance
Voice CultureVoice Culture
“The power of speech is a talent that should
be diligently cultivated. Of all the gifts we
have received from God, none is capable of
being a greater blessing than this. With the
voice we convince and persuade, with it we
offer prayer and praise to God, and with it
we tell others of the Redeemer’s love. How
important, then, that it be so trained as to be
most effective for good.”
--(Christ’s Object Lessons, p. 335)
“By diligent effort all may acquire the
power to read intelligibly and to speak
in a full, clear, round tone, in a
distinct and impressive manner. By
doing this we may greatly increase
our efficiency as workers for Christ.” --
(Christ’s Object Lessons, p. 335, 336)
Voice CultureVoice Culture
Pleasant AttitudePleasant Attitude
Why does attitude make such a big
difference? A positive attitude
accomplishes three basic goals:
It will trigger your enthusiasm
toward
your work and the people
surrounding you.
It will enhance your creativity and put you
in a position to increase your productivity.
It will help you make the most of your
personality. Co-workers will find it easier to
build a relationship with you, and they will
be motivated to keep it healthy and alive
longer.
Pleasant AttitudePleasant Attitude
Therefore, by God’s grace, endeavor to develop:
A pleasant, amiable attitude.
A well-balanced sense of humor.
An optimistic mood.
These will enhance any person’s position in life.
Pleasant AttitudePleasant Attitude
Healthful LivingHealthful Living
Healthful living will reflect immensely
upon your outlook in life. Plenty of rest,
nutritious food, proper exercise, and
relaxation, will all contribute to your
success.
In summary, the way you look and act
will influence, to a large degree, what
others may think about you and your
work.
Public Relations
at
Home
Public Relations at HomePublic Relations at Home
Again, the definition of public
relations is
“creating a favorable public opinion.”
Consider these:
Your family members must find you
to be kind, courteous, considerate,
and have favorable Christian virtues.
Exhibit the same character, both
inside and outside your home.
As Christian workers for God, our
public relations program must start
from our home.
A public relations at home influences
your relations with others outside.
Public Relations at HomePublic Relations at Home
Public Relations
with the
Church Organization
Public Relations with the Church Public Relations with the Church OrganizationOrganization
Human Relations contacts within the
denominational structures are
important to the Literature
Evangelists even if they are self-
supporting workers of the church.
Their good public relations are very
essential for the success of their
calling.
Reporting to Church Papers Reporting to Church Papers and Membersand Members
Each Literature Evangelist should
systematically report interesting
and unusual experiences during
church worships, meetings, or
gatherings.
These interesting soul-winning
reports should be submitted to
the local Conference/Mission
Communication Director for
publication in the Union or
Division papers.
Reporting to Church Papers Reporting to Church Papers and Membersand Members
This type of public relation has an
impact upon the church members,
which in turn enhances the image
of the Literature Evangelism
work.
Reporting to Church Papers Reporting to Church Papers and Membersand Members
Relations with Local ChurchRelations with Local Church
Many of our church members expect
almost as much from the Literature
Evangelist as they do from the pastor.
As a Public Speaker - The
Literature Evangelist should develop
his public speaking abilities.
A Spiritual Leader - To be
recognized and be accepted as a
spiritual leader by the church is
important to your work. Moral
support, as well as genuine interest in
his work, will develop among the
members.
Relations with Local ChurchRelations with Local Church
Supporting the Local Program –
Part of the Literature Evangelist’s
public relations with his church is
his personal attitude toward
supporting his local church
programs.
Relations with Local ChurchRelations with Local Church
Public Relations
in the
Community
Establishing a ResidenceEstablishing a Residence
Emphasis has been given to the
importance of a Literature Evangelist
being a good exemplary church
member and accepted by local
congregation. It is equally important
that he be a good citizen and be
accepted by the community where he
works and lives.
He should live in a respectable neighborhood and become acquainted with his neighbors for the sake of being friendly.
He should know and be known by the civic leaders, the merchants, and other business and professional men.
Establishing a ResidenceEstablishing a Residence
He should consider belonging
to a civic organization.
He should support community
drives when possible.
Establishing a ResidenceEstablishing a Residence
Public Relations and Public Relations and RecommendationsRecommendations
In reality, we human beings are
very conscious of what other
people think. If you can secure
proper credentials of
recommendation, they will serve
you in many ways.
A local public school superintendent or a local church pastor of any religious body endorsing your books will convince many of their validity and worth.
To produce a statement of praise and satisfaction by a prominent civic leader or businessman is likewise desirable.
Public Relations and Public Relations and RecommendationsRecommendations
Public Relations with Other Public Relations with Other ChurchesChurches
The S.D.A. ministers are
counseled through the Spirit of
Prophecy to become acquainted
with the pastors of other
churches. This counsel applies to
the Literature Evangelist as well.
Remember:
As you visit the pastors, invite them to pray with you for their flock and that the Lord will reward them richly for their labors.
If you have a burden for souls, they will sense it and develop confidence in your work.
Public Relations with Other Public Relations with Other ChurchesChurches
Explain the nature of your work and
enlist their support in reaching their
members.
Through this approach, many of our
Literature Evangelists have secured
the approval and recommendation of
our books by other ministers and
consent to visit their members.
Public Relations with Other Public Relations with Other ChurchesChurches
Human Relations
Between
Church Workers
Human Relations Between Human Relations Between Church WorkersChurch Workers
The greatest rule of all human relations
is the principle laid down by Jesus
Christ, the Master of Life.
“Whatsoever ye would that men should
do to you, do ye even so to them”
(Matthew 7:12). In other words, do not
do to others things that you do not like
others to do to you.
The Literature Evangelist The Literature Evangelist and His Fellow Literature Evangelistsand His Fellow Literature Evangelists
In order to cast good influence and
gain respect among your fellow
Literature Evangelist, you must
first of all be truly converted to
Christ and committed to your
calling. All other good human
relation virtue will follow.
Be a source of courage and
strength to your fellow Literature
Evangelists.
Talk about success, not failure.
Set a good example that will be
an inspiration to them.
The Literature Evangelist The Literature Evangelist and His Fellow Literature Evangelistsand His Fellow Literature Evangelists
Be ready to assist them in
time of need.
Support each other. It
builds teamwork.
The Literature Evangelist The Literature Evangelist and His Fellow Literature Evangelistsand His Fellow Literature Evangelists
The Literature Evangelist and His The Literature Evangelist and His LeadersLeaders
God has called all of us to the ministry
to carry different responsibilities and
functions in the church. But God also
appoints leaders to supervise the work
as He anointed kings and prophets in
the past.
Good human relations
requires:
Respect and loyal to God’s
appointed leaders.
Share your victories and
challenges with them.
The Literature Evangelist and His The Literature Evangelist and His LeadersLeaders
Be the first one to offer
assistance, if needed.
Abide with policies and
follow instructions.
The Literature Evangelist and His The Literature Evangelist and His LeadersLeaders
The Literature Evangelist The Literature Evangelist and His Administratorsand His Administrators
The Conference/Mission President is
the Chairman of the Publishing
Committee, which directs the work of
the Literature Evangelist. He has great
expectation for you to succeed. A
pleasant attitude toward your work and
toward the church as a whole makes a
good impression and relation with
them.
The Literature Evangelist and The Literature Evangelist and Local PastorLocal Pastor
Support your local pastor in his
church programs. Make him
feel that he is a part of your
success and he will feel the
same for you.
The Literature Evangelist and the The Literature Evangelist and the HHES/ABC ManagerHHES/ABC Manager
In many instances, the
relationship between the
Literature evangelist and the
HHES/ABC Manager can be more
sensitive and delicate than any
other working relationships for
the Literature Evangelist.
Oftentimes, the manager is
misunderstood as strict or
unsympathetic because of the nature of
his responsibilities. In fact, sometimes
the manager has to fall short of policy
(endangering his position) just to assist
the Literature Evangelist. The key is in
the hand of the Literature Evangelist:
Human Relations.
The Literature Evangelist and the The Literature Evangelist and the HHES/ABC ManagerHHES/ABC Manager
Remember that the HHES
Manager is there to be steward
of God’s property—the books.
These are to be managed
according to church policies
and guidelines.
The Literature Evangelist and the The Literature Evangelist and the HHES/ABC ManagerHHES/ABC Manager
Abide with policy and follow instructions.
Be faithful to the promise/ agreement that you make.
Be a faithful steward.
The Literature Evangelist and the The Literature Evangelist and the HHES/ABC ManagerHHES/ABC Manager
“Character is power. The silent witness
of a true, unselfish, godly life carries an
almost irresistible influence. By
revealing in our own life the character
of Christ we co-operate with Him in the
work of saving souls. . . . And the wider
the sphere of our influence, the more
good we may do.” --(Colporteur Ministry, p. 68)
The Literature Evangelist and the The Literature Evangelist and the HHES/ABC ManagerHHES/ABC Manager