Service Delivery & Automation

RoggenKurtTechnical Consultant, MVP, SC 2012 Expert, Devoteam Belgium

MikeResselerTechnical Consultant, MVP, SC2012 Expert, Infront Consulting

Agenda• Automation• Runbooks, OIP

• Service Delivery & Self Service Portals• Sharepoint as a SSP• SC 2012 VMM SSP• SC 2012 AppController• SC 2012 Service Manager

Self Service

Service Delivery & Automation

Private Cloud: Deliver IT as a Service (IaaS)

Deploy

Configure

Service Model

DC Admin

Operate

Monitor

Virtual

Physical

Public Cloud

Private Cloud

Virtual Machine Manager

Operations Manager

App Controller

Service Manager Service Manager

Orchestrator

Configuration Manager

Data Protection Manager

AppOwner

Application ManagementService Delivery &

AutomationInfrastructure Management

Cloud Admin

Cloud Consumer

Introduction

Automating & Delivering Services

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“The less you do, the more time you get for more”

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Enabler to offer building blocks of RESOURCES to customers

Cloud Manager

HR Manager Service Desk

config Manager

Service Desk

Cloud Manager

Service Desk HR Manager Service Desk

Service Desk

Self Service Portals

Delivering IT Services Consistently

IntegrationService

ConsumerServiceProvider

Reporting

Automation

Processes

Systems

Self Service Portal

Sharepoint Services

Components• Using SharePoint (Foundation) Services• Create “Cloud VM” requests

• Using SC 2012 Orchestrator• Create workflow/runbook

Demo

Self Service Portal

SC 2012 Virtal Machine Manager

SC 2012 Virtal Machine Manager• Visibility is based on VM ownership• Updated to support Clouds• Still VM centric• No Service Creation• No Service Management

• Just there for backwards compatibility

Demo

Self Service Portal

SC 2012 App Controller

SaaS (Software)

PaaS (Platform)

IaaS (Infrastructure)

Hyper-V

Service Management in Hybrid Clouds

Clouds - IT as a Service

Service Templates

Managing applications across multiple clouds

Private Cloud

XenVMwar

eHyper-V

Windows Azure

Deploy

Manage

MonitorPackage and Configuration

Application management across private

and public

Enabling application self service

DELEGATION WITH CONTROL

Take advantage of standardized templates

Quota enforcement with clear guidance on utilization

EMPOWERING APPLICATION OWNERS

SINGLE MANAGEMENT POINT

Role-based access to content

Create, manage, and move resources between repositories

Private and public cloud services plus virtual machines

Job auditing and task progress

Change history

Managing Windows Azure subscriptions

Windows AzureService API

API Authentication

Public Key

Private keys stored in App Controller database

App Controller

Windows AzureOn-Premise

Windows AzureProduction

Single view of multiple Windows

Azure subscriptions

Granular delegation of access to

subscriptions

Windows AzureStaging

Public Key

Multi VMM support• Bridges private clouds provided by multiple VMM installations• Web-based self-service for deployment of VMs and Services into VMM

private clouds• Search/View/Manage VMs and Services across VMM clouds• Copy library templates from one VMM cloud library to another

Boston Lab

Boston Production

BeijingLab

Beijing Production

Windows Azure Support• Aggregates multiple Windows Azure subscriptions into a single

management view• Provides a tool to IT Pro for deploying and upgrading Windows Azure

services• Delivers IT processes for Windows Azure platform with user roles,

library, and auditing

Boston Lab

Boston Production

BeijingLab

Beijing Production

Azure Test

Azure Production

Service Lifecycle Management

Create Template-

SpecializeDeployment

DeployService

UpdateService

IN VMM

IN CONCERO

Deploying a VMM Service to a different VMM system• Copying a template from source VMM system to

destination VMM system • Copy the missing Service Template resources to the

destination cloud• Map the Service Template dependent resources to

the resources in the destination• Initiate the deployment

Demo

Self Service Portal & Cloud Process Pack

SC 2012 Service Manager

Service Catalog

Service Catalog

Request Offerings

Service Offerings

Fields

Self-Service Portal

ActivitiesService Request

Portal

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Infrastructure as a Service

System Center 2012Supporting the Cloud Consumer

• Service Catalog• Self-service Portal

• Request New Cloud, Virtual Machine and Service (*)• Request access to existing cloud based resources (*)• Request configuration change (*)• Request time extension for deployed virtual machines and services (*)

• Workflow automation (integration with SC Opalis)• Approvals and Notifications

(*) via Cloud Process Pack (downloadable solution accelerator)

Demo

VMM SSP

Focus on VM owner

Private Cloud only

Limited to VM management

Not customisible

AppController SSP Service Manager SSP

Focus on Application Owner (Cloud Consumer)

Hybrid Clouds(Private & Public Cloud)

Limited to VM & Servicesmanagement

Not customisible

Focus on Application Owner (Cloud Consumer)

Any Cloud

IT as a Service

Customizible

SSPs - Side by Side Comparison

Creating your Private Cloud Lab

System Center 2012

Unified Installer

SC 2012 Unified Installer• Single UI experience for System Center 2012

installation• Evaluation / proof of concept scenarios only• New installations only• Platform:• Windows Server 2008 R2 SP1• SQL Server 2008 R2

• Distributed installation from central point• Uses existing component setup• Does not replace component setup

Deployment Pack

UI Install Workflow

Runbooks

Process

Self Service

Service Delivery & Automation

Private Cloud: Deliver IT as a Service (IaaS)

Deploy

Configure

Service Model

DC Admin

Operate

Monitor

Virtual

Physical

Public Cloud

Private Cloud

Virtual Machine Manager

Operations Manager

App Controller

Service Manager Service Manager

Orchestrator

Configuration Manager

Data Protection Manager

AppOwner

Application ManagementService Delivery &

AutomationInfrastructure Management

Cloud Admin

Cloud Consumer

© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.