prm98 western australian department of training and employment

Asset MaintenanceCleaning and Pest

Management IndustriesTraining PackageImplementation Kit

PRM98

Western Australian Departmentof Training and Employment

Western Australian Implementation Guide - Asset Maintenance : Cleaning and Pest Control Training Package, August 1999

2

FOREWORD

This Implementation Kit has been developed to enable providersand assessors in Western Australia to participate in the managedimplementation of the Asset Maintenance Industry TrainingPackage.

The Training Package has been developed through great effortand significant co-operation from industry. To achieve maximumbenefits from the Package, its implementation needs to occur in aplanned manner.

The Asset Maintenance Industry Training Package ImplementationKit provides information to Training Providers and Assessors toenable that to be achieved.

While the Kit generally reflects the intent of the WA Department ofTraining and Employment, it does not define policy, nor does itmake statements or set values that are not subject to furtherconsideration in the light of experience gained through theimplementation of the Training Package.


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Contents:Page No

ACKNOWLEDGMENTS

EXECUTIVE SUMMARY

INTRODUCTION

NEW CLEANING AND PEST MANAGEMENTQUALIFICATIONS - OVERVIEW

Nominal hours for Training Package Qualifications

TRANSITIONAL ARRANGEMENTS AND TIMELINES

ACCREDITED COURSES REPLACED BY TRAININGPACKAGE QUALIFICATIONS

ALIGNMENT OF UNITS OF COMPETENCE TOCURRICULUM MODULES

Mappings and assignment of nominal hours to units ofcompetence

NEW QUALIFICATIONS IN CLEANING AND PESTMANAGEMENT

MODEL TRAINING PROGRAMS

5

7

8

10

10

12

13

15

16

22

29


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Page NoLICENSING REQUIREMENTS

SPECIFIC APPLICATIONS OF THE PACKAGE

Use of Statements of Attainment

Short courses

Traineeship arrangements

VET in Schools

Assessment Only

Specific Delivery modes

LEARNING RESOURCES AND ASSESSMENTMATERIALS

APPENDIX: - ASSESSMENT IMPLICATIONS

31

33

33

33

34

35

36

36

37

39


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ACKNOWLEDGMENTS

This Asset Maintenance (Cleaning & Pest Management) Training PackageImplementation Kit was developed for the Western Australian Department ofTraining by South Metropolitan College of TAFE. Funding and assistancewere provided by the Western Australian Department of Training.

Consultations with the developer of the Victorian Implementation Guide forthe Asset Maintenance Training Package served as an important benchmarkfor the development of the WA Implementation Kit. The valuable assistanceof Alan Daniel of Chisholm Institute of TAFE, Moorabbin, Victoria and LizStafford of the Victorian Office of Training and Further Education is gratefullyacknowledged. Approved Western Australian Implementation Kits for otherTraining Packages such as Hospitality, Transport and Distribution, Retail, andAdministration provided useful guidance for development of this document.Major input into this Implementation Kit was provided by the followingindividuals and organizations:

Eric Findlay West Coast College of TAFEHoward Hanlon West Coast College of TAFEBev Kemp West Coast College of TAFEPaul Linnane West Coast College of TAFESteve Wellsby West Coast College of TAFEGeorge Dunnachie Pest Education Services and TrainingGeoff Taylor Work Safety and Health AssociatesPeter Tate Finance, Property and Business Services Industry

Training Council of Western Australia (Inc)Ian Westoby Master Cleaner’s Guild of WA (Inc)

In addition to the above, valuable assistance, and/or input was provided byOfficers of the Western Australian Department of Training and Employmentand by the following

Mark Berry Master Cleaner’s Guild of WA (Inc)Frank Holguin Southern Cross Cleaning ServiceBert Giancristofaro P&O Services Pty LtdRobert Evans P&O Services Pty LtdPam I’Anson C Y O’Connor College of TAFEMargaret Beaman South-East Metropolitan College of TAFERoy Hegney South-East Metropolitan College of TAFEJohn Pass South-East Metropolitan College of TAFEShirley Thurston Central Metropolitan College of TAFEDave Wood Central Metropolitan College of TAFEMaxine Dashwood Central Metropolitan College of TAFEBala Chandran South Metropolitan College of TAFEChristine Cooper South Metropolitan College of TAFE


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ACKNOWLEDGMENTS (cont)

Ethel Halliday Great Southern Regional College of TAFELen Bresland TAFE AdmissionsGiulia Ranelli TAFE AdmissionsLindsay Gillam Health Department of Western AustraliaKrystyna Misiaszek Health Department of Western AustraliaBill Brammall Australian Environmental Pest Manager’s AssociationDoug Howick Australian Environmental Pest Manager’s AssociationRichard Slee Australian Environmental Pest Manager’s AssociationPeter West Combined Small Business Associations of

Western AustraliaTheodora Sideris Perth ITEC Pty LtdAnita Purkis Perth ITEC Pty LtdAlison Jenkin HTC Vocational InstituteHeather Williams HTC Vocational InstituteKen Jennings Centrecare New Apprenticeship CentrePaula Irvine Canberra Institute of TechnologyJuliette Andrews National Assessors and Workplace Trainers Body

The principal author of this document was John Ferreirinho. Tim Delaneywas the principal consultant and manager of this project.


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EXECUTIVE SUMMARY

In 1996, the Ministers of Vocational Education and Training endorsed themajor features of a National Training Framework. The major features of theNational Training Framework are:

• Revised and simplified arrangements for the recognition of TrainingOrganizations and Training Products which assure quality of training

• The introduction of Training Packages, which integrate nationallyavailable training products including new Competency Standards with,specified Assessment Arrangements.

The Training Package is intended to function as

• An endpoint framework and a resource for the development of TrainingPrograms within the Asset Maintenance (Cleaning and PestManagement) Industries.

• A set of standards or a benchmark for the assessment of anemployee’s or a trainee’s competence.

The purpose of the Western Australian Asset Maintenance Training PackageImplementation Kit is to assist teachers, trainers and employers with thetransition to the Training Package and with its implementation. TheImplementation Kit includes:

• Agreed allocation of nominal training hours to competencies• Agreed allocation of total nominal hours to qualifications• Agreed mapping of the Training Package Competency Standards

against Learning outcomes of curriculum modules used in current andpublicly funded training courses.

• Relation of the Training Package to Traineeships, Short Courses andAssessment procedures.

• Information on the availability and application of learning materials.


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INTRODUCTION

National Training Packages are being introduced to offer Industry, RegisteredTraining Organizations (RTOs), employers and employees greater flexibility inthe design of training programs. Employers will be able to customize trainingprograms to suit the needs of their business and employees. TrainingPackages provide the basic building blocks for training and assessment.

The endorsed components of the Training Package consist of:

Competency Standards - these specify the level of performance, skills andknowledge that the Asset Maintenance (Cleaning and Pest Management)industries require of their workers.

National Qualifications - awarded to individuals when they have beenassessed as achieving required competencies at the appropriate level.

Assessment Guidelines - provide a framework for assessing competence inthe industry.

The endorsed components are intended to be endpoint frameworks for thedesign and implementation of training programs. Their philosophy is similarto that of systems-oriented engineering standards design, in which outcomes,outputs and performance requirements are specified, but the choices ofinputs and modes of physical implementation are left to practitioners.

In practical terms therefore, the introduction of Training Packages representsa shift to ‘top down’ rather than ‘bottom up’ training program design. Duringthe initial implementation period, trainers and teachers will need to exercise‘reverse engineering’ skills in planning delivery strategies that best meet thecompetency standards.

The adoption of the Asset Maintenance Training Package will be facilitated bythe recent development of nationally accredited courses in Cleaning and PestManagement. The training package builds on the development ofcompetency standards, curriculum and resources.

Curriculum is a non-endorsed component of the Training Package. Anycurriculum appropriate to the Competency standards may therefore be usedin the delivery of training within the Training Package framework. Where noexisting curriculum is available, there is an expectation that it will bedeveloped to align to the Training Package.

The following information should be read and applied in conjunction with theAsset Maintenance Training Package PRM98 (Cleaning & Pest Management)published by Australian Training Products Ltd in December 1998. In additionto working through these materials, enterprises can also use the services ofProperty Services Training Australia (PSTA) in developing an enterprisespecific training system drawn from this package.


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The non-endorsed component of the Training Package may be developed byindividual training organizations. Alternatively, nationally recognized trainingmaterials, including assessment instruments, competency record book,guides for assessors and trainers, information for candidates, learningstrategies (for example resource database), professional developmentmaterials (CDROM only) and Cleaning Traineeship materials can bepurchased through PSTA at:

Property Services Training AustraliaSuite 2B, Ground Floor187 Thomas StHaymarket NSW 2000Ph: (02) 9212 1355Fax: (02) 9212 1296Email: [email protected]

Further advice and assistance is available from:

Finance, Property and BusinessServices Industry Training Council(ITC) of Western Australia (Inc)Level 6, 8 St George’s Tce(Bird Cameron Bldg)Perth WA 6000Ph: (08) 9221 4562Fax: (08) 9325 3874Email: [email protected]

Training Products InformationServiceWestern Australian Departmentof TrainingLevel 2, 151 Royal StEast Perth WA 6004Ph: 9235 6222

Contact information on other learning resource providers is contained in thesection on Learning Resources and Assessment Materials on page 37 of thisdocument. Inquiries concerning registration procedures and recognition ofscope to deliver training for Registered Training Organizations may bedirected to the Western Australian Training Accreditation Council (TAC) at

Training Accreditation CouncilWestern Australian Department of TrainingLevel 2, 151 Royal StEast Perth WA 6004Ph: 9235 6127 Fax: 9235 6142

Further information of registration and notification procedures is contained inthe section on Transitional Arrangements on Page 12.

mailto:[email protected]


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NEW CLEANING AND PEST MANAGEMENTQUALIFICATIONS - OVERVIEW

The following tables summarize the relationship between the currentlyaccredited qualifications and their replacements.

Cleaning

Existing Qualification NominalHours

Replacement TrainingPackage Qualification

NominalHours

3454 Certificate II in CleaningOperationsTraineeship in CleaningOperations (level 2)

102-123Certificate II in AssetMaintenance (CleaningOperations)

71-97

3471 Certificate II in CleaningProficiency 60

Certificate II in AssetMaintenance (CleaningOperations)

71-97

3455 Certificate III in CleaningOperationsTraineeship in CleaningOperations (level 3)

102-123+

81-171=183-294

Certificate III in AssetMaintenance (CleaningOperations)

71-97+

100-121= 171-218

3473 Certificate III in PropertyOperations

60 * *3459 Certificate IV of CleaningOperations 203

Certificate IV in AssetMaintenance (CleaningOperations Management)

198

3472 Certificate IV inManagement Skills for theSupervisor (Cleaning)

60Certificate IV in AssetMaintenance (CleaningOperations Management)

198

* This course will be replaced by a new Qualification under the AssetDevelopment Training Package

The above table does not necessarily imply direct equivalence of courses.The ranges and accumulations of hours shown allow for variations in possiblechoices of electives and take into account the nesting or encompassing of theCertificate II in Cleaning Operations within the Certificate III qualification.

The relationship between the new Certificates II and III in CleaningOperations may be clarified by reference to the tables on pages 22, 23 and24, which list the core and elective units of competency for each qualification.It may be seen from those tables that the Certificate II in Cleaning Operationsis wholly contained or nested within the Certificate III.


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Pest Management

There are currently no publicly funded Certificate Courses in PestManagement in Western Australia. Existing fee-for-service courses includePesticide Safety (Short Course, 25 hours) based originally on Module SIN No45905 – Pesticide Safety. This short course is likely to continue to be alicensing requirement for Pest Management Operators in WA. This licensingrequirement will be additional to the three core Training PackageCompetencies PRMPM 05 A – Modify Environment to Manage Pests ,PRMPM 06 A – Apply Pesticides to Manage Pests and PRMPM 18 AMaintain an Equipment and Consumables Storage Area.

New Training PackageQualification

NominalHours

PRM20298 Certificate II in Asset Maintenance (Pest Management -Technical)

130

PRM20398 Certificate II in Asset Maintenance (Pest Management -Business Operations)

55- 80

PRM30298 Certificate III in Asset Maintenance (Pest Management -Technical )

130+

105-135= 235 - 265

PRM30398 Certificate III in Asset Maintenance (Pest Management -Business Operations) 100 -131

PRM40298 Certificate IV in Asset Maintenance(Pest Management)

415-530

The ranges and accumulations of hours shown are to allow for variations inpossible choices of electives and from the nesting or encompassing of somelower level qualifications within a higher level qualification. The relationshipbetween the new Certificates II and III in Pest Management (Technical) maybe clarified by reference to the tables on pages 25 and 26, which list the coreand elective units of competency for each qualification. It may be seen fromthose tables that the Certificate II in Pest Management (Technical) is whollycontained or nested within the Certificate III.

.


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TRANSITIONAL ARRANGEMENTS AND TIMELINES

Training providers are encouraged to implement the Training Packagequalifications and deliver the appropriate training as soon as possible in 1999.However, current courses may continue to be used until their accreditationexpires. A Registered Training Organization (RTO) with a scope ofregistration authorizing delivery of the current accredited courses will bedeemed to have the resources and facilities to implement the TrainingPackage qualifications. An amendment of scope will not be necessary forthese RTOs, although the Training Accreditation Council (TAC) will need tobe advised that the new qualifications have been implemented.

RTOs wishing to deliver training programs directed towards Training Packagequalifications which do not replace any accredited courses previouslydelivered by the RTO will need to apply to TAC for an extension of scope todeliver the new program. RTOs that are also Quality Endorsed TrainingOrganizations (QETOs) are required to inform TAC for extension of scope.

QETOs do however need to exercise special care to comply with their internalQuality Assurance and notification procedures. These procedures includerequirements such as compliance with ownership and copyright provisions oftraining documents and materials, the establishment of adequate resourcesfor delivery of the new training and the establishment of partnerships withindustry or with other training organizations where necessary. Theconsequences of failure to comply with such procedures are potentiallyserious and could include invalidation of incorrectly issued Qualifications andStatements of Attainment.

The Asset Maintenance Training Package, which lists the endorsed units ofcompetency, has been available in Western Australia since January 1999.Accredited Western Australian courses affected by the introduction of the newqualifications will be retired as soon as practicable after 31 December 1999.New enrolments in 2000 should be directed into Training PackageQualifications. Training providers should also take the following factors intoaccount in when transferring trainees or students from accredited courses tonew Training Package qualifications.

• Avoidance of possible disadvantage to the student or trainee• Degree of alignment between the Training Package qualification and

the accredited course qualification.• Viability of continued delivery of the accredited course• Proportion of studies or training already completed• Level of credit transfer.

The tables in the section on Alignment of Units of Competence withCurriculum Modules on page 15 of this document may be useful inimplementing transition processes.


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ACCREDITED COURSES REPLACED BY TRAININGPACKAGE QUALIFICATIONS

Under the Training Package system, the dependency on accredited coursesand on the National Curriculum is removed. It is no longer necessary to beconcerned with how an individual achieves competence. A number ofnationally accredited courses will be replaced by the Asset MaintenanceTraining Package qualifications. Some modules in the existing courses mayalign directly with the competencies in the new qualifications (see Alignmentof Units of Competence to Curriculum Modules tables, page 15.

Cleaning

The currently accredited and publicly funded Certificate Courses in Cleaningin WA are based either on Australian Council for Training and Curriculum(ACTRAC) curriculum (Courses 3454, 3455 and 3459) or on Master Cleaner’sGuild of WA (Inc) curriculum (Courses 3471 and 3472). The Master’Cleaner’s Guild Courses are currently being modified to align with theCompetency Standards as listed under the heading of New Qualifications inCleaning and Pest Management on page 22. Mappings of the currentACTRAC and Master Cleaner’s Guild curriculum against the Competencystandards are summarized in the next section.

Existing Qualification Nominal hours

Training PackageQualification

NominalHours

3454Certificate II in CleaningOperationsTraineeship in CleaningOperations (level 2)

102-123PRM20198 Certificate II inAsset maintenance (CleaningOperations)

71-97

3471Certificate II in CleaningProficiency 60

PRM20198 Certificate II inAsset maintenance (CleaningOperations)

71-97

3455Certificate III in CleaningOperationsTraineeship in CleaningOperations (level 3)

102-123+

81-171=183-294

PRM30198 Certificate III inAsset maintenance (CleaningOperations)

71-97+

100-121= 171-218

3473 Certificate III in PropertyOperations

60 * *

3459 Certificate IV in CleaningOperations

203 PRM30198Certificate IV inAsset Maintenance (CleaningOperations Management)

198

3472Certificate IV inManagement Skills forthe Supervisor

60Certificate IV in AssetMaintenance (CleaningOperations Management)

198

* This course will be replaced by a new Qualification under the AssetDevelopment Training Package.


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The preceding table does not necessarily imply direct equivalence of courses.The ranges and accumulations of hours shown allow for variations in possiblechoices of electives and take into account the nesting or encompassing of theCertificate II in Cleaning Operations within the Certificate III qualification.

The relationship between the new Certificates II and III in CleaningOperations may be clarified by reference to the tables on pages 22, 23 and24, which list the core and elective units of competency for each qualification.It may be seen from those tables that the Certificate II in Cleaning Operationsis wholly contained or nested within the Certificate III.

Pest Management

There are currently no publicly funded Certificate Courses in PestManagement in Western Australia. Existing fee-for-service courses includePesticide Safety (Short Course, 25 hours) based originally on Module SIN No45905 – Pesticide Safety. This short course is likely to continue to be alicensing requirement for Pest Management Operators in WA. This extralicensing requirement will be additional to the three core Training PackageCompetencies PRMPM 05 A – Modify Environment to Manage Pests,PRMPM 06 A – Apply Pesticides to Manage Pests and PRMPM 18 AMaintain an Equipment and Consumables Storage Area.

Suppliers of learning materials and curriculum for Pest management are listedunder the heading of Learning Resources and Assessment Materials on page 37.

New Training PackageQualification

Nominal Hours

PRM20298 Certificate II in Asset Maintenance (Pest Management -Technical)

130

PRM20398 Certificate II in Asset Maintenance (Pest Management -Business Operations)

55-80

PRM30298 Certificate III in Asset Maintenance (Pest Management -Technical )

130 + 105 – 135= 235 - 265

PRM30398 Certificate III in Asset Maintenance (Pest Management -Business Operations)

100 - 131

PRM40298Certificate IV in Asset Maintenance(Pest Management)

415 - 530

The ranges and accumulations of hours shown are to allow for variations inpossible choices of electives and from the nesting or encompassing of somelower level qualifications within a higher level qualification. The relationshipbetween the new Certificates II and III in Pest Management (Technical) maybe clarified by reference to the tables on pages 25 and 26, which list the coreand elective units of competency for each qualification. It may be seen fromthose tables that the Certificate II in Pest Management (Technical) is whollycontained or nested within the Certificate III.


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ALIGNMENT OF UNITS OF COMPETENCE TOCURRICULUM MODULES

The following tables align the modules in relevant accredited courses withunits of competence in the Asset Maintenance Training Package and alsoallocate nominal training hours to the units of competency. Some units ofcompetence are not aligned with or covered by any existing modules.

The table may be used to:

• Determine hours of training for a unit of competency

• Determine modules that fully address an entire unit of competency forcredit transfer from old to new courses

• Determine modules that partially address a unit of competency anddetermine the element(s) not addressed

• Help find training resources currently supporting delivery of modules It is important to emphasize that the nominal hours listed in the tables in thissection are to be interpreted as indicative hours for possible incorporation incosting formulae, time tabling and enrolments in Western Australia. Thenominal hours are intended to be indicative of the time that may be needed toachieve competency in a variety of possible training environments. It is also important to note however that the indicated nominal hoursinclude time for assessment as well as training. They also include timefor the development of essential underpinning skills and knowledge wheretrainees do not already possess these.


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Mappings and assignment of nominal hours to units ofcompetence: Cleaning – Australian Council for Training and Curriculum

(ACTRAC) Curriculum Modules UnitCompetencycode

Competency title Nominalhours

Module(s)fullyaddressingunit (WA SINnumbers)

Module(s)partiallyaddressingunit (WA SINnumbers)

Element(s) ofCompetency andPerformanceCriteria notaddressed

PRMCL01A

Maintain hard floorsurfaces

10 65578

1.2, 1.4, 4.1 - 4.5,5.1 – 5.4, 6.1, 6.2,6.4, 7.1, 7.3, 7.4, 7.5,8.1

PRMCL02A

Restore hard floorfinish

14 655901.2, 1.3, 2.3, 2.5,3.1, 3.4, 4.3, 4.4,4.6,5.1 – 5.5, 6.1, 7.1

PRMCL03A

Replace hard floorfinish 12 65590

1.4, 2.2, 3.1, 3.5,4.2, 4.3, 4.5, 5.1 –5.5, 6.2 – 6.4

PRMCL04A Maintain soft floor 10 65579 1.2, 2.3, 3.2, 3.3,3.4, 4.1,4.2,4.4, 5.2

PRMCL05A Remove stainsand spillages fromsoft floors

6 65592 1.2 – 1.5, 2.1, 2.2,3.1, 3.3, 4.2, 5.1,5.2

PRMCL06A

Dry foam shampoocarpet to removeinground dirt andsoil from upperlayer

10 65591 1.1, 1.5, 3.2, 4.3,5.2

PRMCL07A

Remove dirt andsoil from soft floorsor fabric upholsteryusing a waterextraction method

8 65592 1.1, 1.5, 2.3, 3.2 –3.5, 4.4

PRMCL08A

Bonnet buff softfloor to achieve aclean surfaceappearance.

4 655801.1, 1.3, 1.4, 1.5,2.4, 3.1, 3.2, 3.4,3.5, 4.2 – 4.5, 7.1

PRMCL09A

Wash andsqueegee glasssurfaces toremove all visibledirt and grime.

5 65581

1.1, 1.3, 2.1 – 2.4,3.1, 3.2, 3.4,4.2,4.3,4.4, 6.1, 6.2

PRMCL10A Maintain ceilingsurfaces andfittings.

6 655821.1, 1.4, 2.1, 3.1,3.4

continued on next page


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Cleaning – ACTRAC Curriculum Modules (cont) UnitCompetencycode




Element(s) ofCompetency andperformanceCriteria notaddressed

PRMCL11A Spot cleanexternal surfacesto remove allvisible marks.

8 65583 1.1, 1.7, 1.8, 2.2

PRMCL12A Wash externalsurfaces toremove all visibledirt and grime.

8 655831.1 – 1.5, 2.2, 2.4,2.5, 3.5, 4.2, 4.3,4.4

PRMCL13A Undertake detailclean of windowcoverings toremove all dirt andgrime.

5 65593 1.1, 2.1, 3.2 – 3.5,4.6, 6.2, 7.3

PRMCL14A Maintain a cleanroom environmentwith no traces ofvisible dust

6 65594 1.3, 1.6, 1.7, 2.3,2.4, 3.1, 3.3, 6.1,6.2

PRMCL15A Maintain furnitureor fittings anddress an area orroom.

8 65584 1.1, 1.2, 1.3, 1.5,1.6, 3.2, 5.2, 5.3,7.2

PRMCL16A

Wash furniture andfittings to removegrime

8 65584 1.4, 3.1

PRMCL17A

Maintain wet areain an odour free,soil and hazardfree condition

8 65585

1.1– 1.6, 2.2, 2.3,2.4, 2.6, 3.1, 3.2,3.4, 3.5, 3.7, 3.8,4.1, 4.2, 5.1 – 5.3

PRMCL18A

Clean a unit orlocation to achievea low bacteriacondition

1265595 4.1, 5.2, 7.4, 8.1,

8.3, 9.2, 10.1 – 10.5

PRMCL19A

Remove waste tomaintain a tidyenvironment/area

6 65586 1.4, 3.1, 3.5, 5.2

PRMCL20A

Undertakepressure wash toremove excessiveor oil based soil

6 65596 1.1, 1.2,

PRMCL21A

Maintain industrialmachinery in a soilfree condition.

8 655881.1, 1.5, 2.2, 3.1,3.2, 4.3, 4.4, 5.1 –5.3

PRMCL22A

Organize andmonitor work tomaximize resourceeffectiveness

8 655771.1 – 1.3, 2.1 – 2.3,3.1 – 3.3, 4.1, 4.2, 5.1 – 5.3



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Cleaning – ACTRAC Curriculum Modules (cont)

UnitCompetencycode




Element(s) ofCompetency andPerformanceCriteria notaddressed

PRMCL23A

Facilitate effectiveworkplacerelationships

20 650042.1, 2.2, 3.1 – 3.3,4.1, 4.3

PRMCL24A

Control the supplyof equipment andmaterials toensure efficientworkflow

8 65577 1.1, 1.2, 2.1, 2.2,3.1 – 3.5, 4.1, 4.2

PRMCL25A

Respond torequests forvariations tospecifications

17 15006 1.2, 1.3, 1.4,2.1 – 2.3

PRMCL26A

Facilitate effectivecustomerrelationships

20 65009 1.1 – 1.4, 2.1 – 2.3

PRMCL27A Facilitate effectiveteam work

34 15011 1.1, 2.1, 2.3, 3.1,4.2, 4.3

PRMCL28A

Monitor andmaintain OH&Sstandards in theworkplace

15 655761.1 – 1.3, 2.1 – 2.3,3.1, 4.1 – 4.4,5.1 – 5.3, 6.1, 6.2,7.1, 7.2

BSX0008/01

Prepare fortraining (Category1 WorkplaceTrainer)

10 61704 3.5

BSX0008/02

Deliver training(Category 1WorkplaceTrainer)

10 61704 1.3, 1.4, 2.5, 3.1

BSX0008/03 Review training(Category 1WorkplaceTrainer)

10 61704 1.1, 1.2, 1.5, 1.6,

PRMCL32A

Recruit andappoint staff tomeet workrequirements

15 150171.1 – 1.3, 3.3 – 3.5

PRMCL33A

Plan for safe andefficient cleaningactivities

8 65577 1.1 – 1.3, 1.6,

PRMCL34A

Follow relevantOH&S policies andprocedures toensure own safetyand that of others

15 65576 1.3, 2.1, 2.2

PRMCL35A Maintain acleaning storagearea

8 65577 1.1 – 1.4, 2.2, 2.4,2.5

PRMCL36A Carry out highlevel cleaning

8 65589 1.2, 2.4, 4.4



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Cleaning – Master Cleaner’s Guild of WA (Inc) CurriculumModules

The Master Cleaner’s Guild of WA (Inc) has recently produced Cleaningcurriculum modules that align to the Competency Standards in the endorsedcomponent of the Asset Maintenance (Cleaning) Training Package. Themodule titles are listed in the tables below. Competencies showing anasterisk in the module column are not part of the Guild’s recommended ModelTraining Programs outlined on pages 29 and 30. For this reason, no Guildmodules have been aligned to those competencies showing the asterisk. UnitCompetencycode

Competency title NominalHours

Module(s) fully addressingentire unit (WA SIN numbers)

PRMCL01A Maintain Hard floor surfaces 10 Maintenance of Hard FloorSurfaces (65623)

PRMCL02A Restore hard floor finish 14 *PRMCL03A Replace Hard Floor Finish 12 New Module – “Maintenance of

Hard Floor Surfaces – ReplaceFinish”

PRMCL04A Maintain soft floor 10 Maintenance of Soft FloorSurfaces (65624)

PRMCL05A Remove stains and spillagesfrom soft floors

6 *PRMCL06A Dry foam shampoo carpet to

remove inground dirt and soilfrom upper layer

10 *

PRMCL07A Remove dirt and soil from softfloors or fabric upholsteryusing a water extractionmethod

8 New Module – “Maintain SoftFloor Surfaces – WaterExtraction”

PRMCL08A Bonnet buff soft floor toachieve a clean surfaceappearance

4 *

PRMCL09A Wash and squeegee glasssurfaces to remove all visibledirt and grime

5 Window and Glass Cleaning(65621)

PRMCL010A Maintain ceiling surfaces andfittings

6 *PRMCL011A Spot clean external surfaces

to remove all visible marks8 External Cleaning (65622)

PRMCL012A Wash external surfaces toremove all visible dirt andgrime

8 External Cleaning (65622)

PRMCL013A Undertake detail clean ofwindow coverings to removeall dirt and grime

5 *

PRMCL014A Maintain a clean roomenvironment with no traces ofvisible dust

6 New Module – “Clean RoomMaintenance”

PRMCL015A Maintain furniture and fittingsand dress an area or room

8 Cleaning Furniture and Fittings(65620)



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Cleaning – Master Cleaner’s Guild of WA (Inc) Modules (cont) UnitCompetencycode

Competency title NominalHours

Module(s) fully addressingentire unit (WA SIN numbers)

PRMCL016A Wash furniture and fittings toremove grime

8 *PRMCL017A Maintain wet area in an odour

free, soil and hazard freecondition

8 Maintenance of Wet Areas(65625)

PRMCL018A Clean a unit or location toachieve a low bacteriacondition

12 *

PRMCL019A Remove waste to maintain atidy environment / area

6 Removal of Rubbish and Litter(65626)

PRMCL020A Undertake pressure wash toremove excess or oil basedsoil

6 New Module – “Pressure WaterCleaning”

PRMCL021A Maintain industrial machineryin a soil free condition

8 *PRMCL022A Organise and monitor work to

maximise resourceeffectiveness

8 Effective Management (65630)

PRMCL023A Facilitate effective workplacerelationships

20 New Module – “Communicationin the workplace”

PRMCL024A Control the supply ofequipment and materials toensure efficient workflow

8 New module “ControllingCleaning Equipment &Materials”

PRMCL025A Respond to requests forvariations to specifications

17 New Module – “AddressingRequests for Variation ofContract”

PRMCL026A Facilitate effective customerrelationships

20 New Module – “Communicationin the workplace”

PRMCL027A Facilitate effective team work 34 New Module – “Working inTeams”

PRMCL028A Monitor and maintain OHSstandards in the workplace

15 New Module – “OccupationalSafety & Health – 2”

BSX0008/01 Prepare for training (Category1 Workplace Trainer)

10 Staff Training (65631)

BSX0008/02 Deliver Training (Category 1Workplace Trainer)


BSX0008/03 Review Training (Category 1Workplace Trainer)


PRMCL32A Recruit and appoint staff tomeet workplace requirements

15 New Module – “Selection &Appointment of Staff”

PRMCL33A Plan for safe and efficientcleaning activities

8 Safe, logical and MethodicalWork Practices (65619)

PRMCL34A Follow relevant OH&S policiesand procedures to ensureown safety and that of others

15 New Module – “OccupationalSafety & Health – 1”

PRMCL35A Maintain a cleaning storagearea

8 New module “MaintainingCleaning Storeroom”

PRMCL36A Carry out high level cleaning 8 New Module – “High LevelCleaning”

end


21

Pest management As there are no currently active competency based curriculum modulesattracting public funding for this sector in WA, no mappings to curriculummodules are included in the table below. UnitCompetencycode


PRMPM01A Respond to customer enquiry 15 PRMPM02A Assess pest management options 25 PRMPM03A Provide quotation 10 PRMPM04A Prepare and present a submission for pest management program 10 PRMPM05A Modify environment to manage pests 40 PRMPM06A Apply pesticides to manage pests 40 PRMPM07A Establish and monitor a preventative pest management program 10 PRMPM08A Inspect and report on timber pests 35 PRMPM09A Inform and educate clients on pest management 10 PRMPM10A Control timber pests 30 PRMPM11A Eradicate pests through fumigation 40 BSX0008/01 Prepare for training (Category 1 Workplace Trainer) 10 BSX0008/02 Deliver training (Category 1 Workplace Trainer) 10 BSX0008/03 Review training (Category 1 Workplace Trainer) 10 PRMPM15A Undertake process improvement to reduce costs and improve

quality service 10

PRMPM16A Resolve client’s pest management problems 10 PRMPM17A Repair and maintain service equipment 15 PRMPM18A Maintain an equipment and consumables storage area 25 PRMPM19A Organize and monitor pest management operations 15 PRMPM20A Supervise staff 20 PRMPM21A Prepare a business plan 25 PRMPM22A Prepare, implement and review policy and procedures for

company operations 30

PRMPM23A Develop and implement a marketing strategy 30 PRMPM24A Prepare budgets 20 PRMPM25A Develop and implement a human resource plan 25 PRMPM26A Select and obtain pest management equipment and materials 10 PRMPM27A Minimize business operation risks 20 PRMPM28A Select, set up and control a pest management vehicle 15 PRMPM29A Plan and schedule pest management operations 10 PRMPM30A Maintain financial records 20 PRMPM31A Process accounts receivable and payable 20 PRMPM32A Maintain a cash receipting system 10 PRMPM33A Maintain credit control 10 PRMPM34A Manage cash flow 10 PRMPM35A Maintain asset management records and control 15 PRMPM36A Process payroll 15 PRMPM37A Prepare and implement employment arrangements 20 PRMPM38A Monitor and review staff performance 20 BSX0008/4 Prepare for training (Category 2 Workplace Trainer) 80 BSX0008/5 Deliver training (Category 2 Workplace Trainer) 50 PRMPM41A Assess trainees 35 BSX0008/7 Review and promote training (Category 2 Workplace Trainer) 15

end


22

NEW QUALIFICATIONS IN CLEANING AND PESTMANAGEMENT The Asset Maintenance Training Package consists or thirty-six (36) units ofcompetence in Cleaning Operations and forty-two (42) units of competence inPest Management. The tables in this section incorporate the unit packagingrules recommended in the Australian National Training Authority (ANTA)Asset Maintenance Training Package (1998) and with the AustralianQualifications Framework (AQF). Cleaning Qualifications PRM 20198 Certificate II in Asset Maintenance (Cleaning Operations) To achieve this Certificate II qualification, the candidate for recognition musthave demonstrated competence against all three (3) specified core units andat least seven (7) of the elective units available at this level:

Unit Codes

Unit description Nominal

Hours Core Units PRMCL33A Plan for safe and efficient cleaning activities 8 PRMCL34A Follow relevant OH&S policies and procedures to ensure

own safety and that of others 15

PRMCL35A Maintain a cleaning storage area 8 Elective Units –must attain seven (7) elective units PRMCL01A Maintain hard floor surfaces 10 PRMCL02A Restore hard floor finish 14 PRMCL04A Maintain soft floor 10 PRMCL05A Remove stains and spillages from soft floors 6 PRMCL08A Bonnet buff soft floor to achieve a clean surface

appearance. 4

PRMCL09A Wash and squeegee glass surfaces to remove all visibledirt and grime.

5

PRMCL10A Maintain ceiling surfaces and fittings. 6 PRMCL11A Spot clean external surfaces to remove all visible marks. 8 PRMCL12A Wash external surfaces to remove all visible dirt and grime. 8 PRMCL13A Undertake detail clean of window coverings to remove all

dirt and grime. 5

PRMCL15A Maintain furniture or fittings and dress an area or room. 8 PRMCL16A Wash furniture and fittings to remove grime 8 PRMCL17A Maintain wet area in an odour free, soil and hazard free

condition 8

PRMCL19A Remove waste o maintain a tidy environment/area 6 PRMCL21A Maintain industrial machinery in a soil free condition. 8

Total hours: 71- 97

The range of total hours shown is to allow for variations in possible choices ofelectives.


23

PRM 30198 Certificate III in Asset Maintenance (Cleaning Operations) To achieve this Certificate III qualification, the candidate for recognition musthave demonstrated competence against all four (4) specified core units and atleast fifteen (15) of the elective units listed below, including at least seven (7)units from Elective Group A and eight (8) units from Elective Group B:

Unit Codes


Hours Core Units PRMCL27A Facilitate effective team work 34 PRMCL33A Plan for safe and efficient cleaning activities 8 PRMCL34A Follow relevant OH&S policies and procedures to ensure


PRMCL35A Maintain a cleaning storage area 8 Elective Units Group A – must attain 7 Group A units PRMCL01A Maintain hard floor surfaces 10 PRMCL02A Restore hard floor finish 14 PRMCL04A Maintain soft floor 10 PRMCL05A Remove stains and spillages from soft floors 6 PRMCL08A Bonnet buff soft floor to achieve a clean surface

appearance. 4

PRMCL09A Wash and squeegee glass surfaces to remove all visibledirt and grime.

5

PRMCL10A Maintain ceiling surfaces and fittings. 6 PRMCL11A Spot clean external surfaces to remove all visible marks. 8 PRMCL12A Wash external surfaces to remove all visible dirt and grime. 8 PRMCL13A Undertake detail clean of window coverings to remove all

dirt and grime. 5

PRMCL15A Maintain furniture or fittings and dress an area or room. 8 PRMCL16A Wash furniture and fittings to remove grime 8 PRMCL17A Maintain wet area in an odour free, soil and hazard free

condition 8

PRMCL19A Remove waste to maintain a tidy environment/area 6 PRMCL21A Maintain industrial machinery in a soil free condition. 8 Elective Units Group B - – must attain 8 Group B units PRMCL03A Replace hard floor finish 12 PRMCL06A Dry foam shampoo carpet to remove inground dirt and soil

from upper layer 10

PRMCL07A Remove dirt and soil from soft floors or fabric upholsteryusing a water extraction method

8

PRMCL14A Maintain a clean room environment with no traces of visibledust

6

PRMCL18A Clean a unit or location to achieve a low bacteria condition 12 continued on next page


24

PRM 30198 Certificate III in Asset Maintenance (Cleaning Operations, cont) UnitCodes

Unit descriptions Nominal

Hours Elective units Group B (cont) PRMCL20A Undertake pressure wash to remove excessive or oil based

soil 6

PRMCL22A Organize and monitor work to maximize resourceeffectiveness

8

PRMCL24A Control the supply of equipment and materials to ensureefficient workflow

8

PRMCL28A Monitor and maintain OH&S standards in the workplace 15 PRMCL36A Carry out high level cleaning 8 BSX0008/01 Prepare for training (Category 1 Workplace Trainer) 10 BSX0008/02 Deliver training (Category 1 Workplace Trainer) 10 BSX0008/03 Review training (Category 1 Workplace Trainer) 10

Total hours: 71-97 + 100- 121 = 171 - 218 The ranges and accumulations of total hours shown are to allow for variationsin possible choices of electives and to take into account the nesting orencompassing of the Certificate II in Cleaning Operations within theCertificate III qualification. In calculating total hours, it is assumed that threeBSX Workplace Trainer Competencies must be attained as a complete group PRM 40198 Certificate IV in Asset Maintenance (Cleaning Operations -

Management) To achieve this Certificate IV qualification, the candidate for recognition musthave demonstrated competence in all the specified core units at this level:

UnitCodes


Hours Core Units PRMCL22A Organize and monitor work to maximize resource

effectiveness 8

PRMCL23A Facilitate effective workplace relationships 20 PRMCL24A Control the supply of equipment and materials to ensure

efficient workflow 8

PRMCL25A Respond to requests for variations to specifications 17 PRMCL26A Facilitate effective customer relationships 20 PRMCL27A Facilitate effective team work 34 PRMCL28A Monitor and maintain OH&S standards in the workplace 15 PRMCL32A Recruit and appoint staff to meet work requirements 15 PRMCL33A Plan for safe and efficient cleaning activities 8 PRMCL34A Follow relevant OH&S policies and procedures to ensure


PRMCL35A Maintain a cleaning storage area 8 BSX0008/01 Prepare for training (Category 1 Workplace Trainer) 10 BSX0008/02 Deliver training (Category 1 Workplace Trainer) 10 BSX0008/03 Review training (Category 1 Workplace Trainer) 10

Total hours: 198


25

Pest Management Qualifications PRM20298 Certificate II in Asset Maintenance (Pest Management -

Technical) To achieve this Certificate II qualification, the candidate for recognition musthave demonstrated competence in all five (5) of the specified core units listedbelow:

Unit Codes


Hours Core Units PRMPM01A Respond to customer enquiry 15 PRMPM05A Modify environment to manage pests 40 PRMPM06A Apply pesticides to manage pests 40 PRMPM09A Inform and educate clients on pest management 10 PRMPM18A Maintain an equipment and consumables storage area 25

Total hours: 130

PRM20398 Certificate II in Asset Maintenance (Pest Management -

Business Operations) To achieve this Certificate II qualification, the candidate for recognition musthave demonstrated competence in the one (1) specified core unit plus four (4)of the elective units listed below:

UnitCodes


Hours Core Unit PRMPM01A Respond to customer enquiry 15 Elective Units – must attain four (4) elective units PRMPM09A Inform and educate clients on pest management 10 PRMPM29A Plan and schedule pest management operations 10 PRMPM30A Maintain financial records 20 PRMPM31A Process accounts receivable and payable 20 PRMPM32A Maintain a cash receipting system 10 PRMPM33A Maintain credit control 10 PRMPM36A Process payroll 15

Total hours: 55 - 80

The range of hours shown is to allow for variations in possible choices ofelectives.


26

PRM 30298 Certificate III in Asset Maintenance (Pest Management -Technical)

To achieve this Certificate III qualification, the candidate for recognition musthave demonstrated competence in all twelve (12) the specified core units andat least one (1) of the elective units from the list below:

Unit Codes


Hours Core Units PRMPM01A Respond to customer enquiry 15 PRMPM02A Assess pest management options 25 PRMPM03A Provide quotation 10 PRMPM04A Prepare and present a submission for pest management

program 10

PRMPM05A Modify environment to manage pests 40 PRMPM06A Apply pesticides to manage pests 40 PRMPM07A Establish and monitor a preventative pest management

program 10

PRMPM09A Inform and educate clients on pest management 10 PRMPM16A Resolve client’s pest management problems 10 PRMPM17A Repair and maintain service equipment 15 PRMPM18A Maintain an equipment and consumables storage area 25 PRMPM28A Select, set up and control a pest management vehicle 15 Elective Units – must attain one (1) elective unit PRMPM08A Inspect and report on timber pests 35 PRMPM10A Control timber pests 30 PRMPM11A Eradicate pests through fumigation 40 PRMPM19A Organize and monitor pest management operations 15 PRMPM26A Select and obtain pest management equipment and

materials 10

BSX0008/01 Prepare for training (Category 1 Workplace Trainer) 10 BSX0008/02 Deliver training (Category 1 Workplace Trainer) 10 BSX0008/03 Review training (Category 1 Workplace Trainer) 10

Total hours: 130 + 105 – 135 = 235 - 265 The ranges and accumulations of total hours shown are to allow for variationsin possible choices of electives and to take into account the nesting orencompassing of the Certificate II in Pest Management (Technical) within theCertificate III qualification.


27

PRM30398 Certificate III in Asset Maintenance (Pest Management -Business Operations)

To achieve this Certificate III qualification, the candidate for recognition musthave demonstrated competence in the one (1) specified core unit plus at leasteight (8) of the elective units listed below:

Unit Codes


Hours Core Unit PRMPM01A Respond to customer enquiry 15 Elective Units – must attain eight (8) elective units PRMPM02A Assess pest management options 25 PRMPM03A Provide quotation 10 PRMPM04A Prepare and present a submission for pest management

program 10

PRMPM16A Resolve client’s pest management problems 10 PRMPM17A Repair and maintain service equipment 15 PRMPM19A Organize and monitor pest management operations 15 PRMPM26A Select and obtain pest management equipment and

materials 10

PRMPM28A Select, set up and control a pest management vehicle 15 BSX0008/01 Prepare for training (Category 1 Workplace Trainer) 10 BSX0008/02 Deliver training (Category 1 Workplace Trainer) 10 BSX0008/03 Review training (Category 1 Workplace Trainer) 10

Total hours: 100 - 131 The range of total hours shown is to allow for variations in possible choices ofelectives.


28

PRM40298 Certificate IV in Asset Maintenance (Pest Management ) To achieve this Certificate IV qualification, the candidate for recognition musthave demonstrated competence in all of the fifteen (15) specified core unitsand at least seven (7) of the electives listed below:

Unit Codes


Hours Core Units PRMPM01A Respond to customer enquiry 15 PRMPM02A Assess pest management options 25 PRMPM03A Provide quotation 10 PRMPM04A Prepare and present a submission for pest management

program 10

PRMPM05A Modify environment to manage pests 40 PRMPM06A Apply pesticides to manage pests 40 PRMPM07A Establish and monitor a preventative pest management

program 10

PRMPM09A Inform and educate clients on pest management 10 PRMPM15A Undertake process improvement to reduce costs and

improve quality service 10

PRMPM16A Resolve client’s pest management problems 10 PRMPM17A Repair and maintain service equipment 15 PRMPM18A Maintain an equipment and consumables storage area 25 PRMPM20A Supervise staff 20 PRMPM24A Prepare budgets 20 PRMPM28A Select, set up and control a pest management vehicle 15 Elective Units – must attain seven (7) elective units PRMPM21A Prepare a business plan 25 PRMPM22A Prepare, implement and review policy and procedures for

company operations 30

PRMPM23A Develop and implement a marketing strategy 30 PRMPM25A Develop and implement a human resource plan 25 PRMPM27A Minimize business operation risks 20 PRMPM34A Manage cash flow 10 PRMPM35A Maintain asset management records and control 15 PRMPM37A Prepare and implement employment arrangements 20 PRMPM38A Monitor and review staff performance 20 BSX0008/04 Prepare for training (Category 2 Workplace Trainer) 80 BSX0008/05 Deliver training (Category 2 Workplace Trainer) 50 PRMPM41A Assess trainees 35 BSX0008/7 Review and promote training (Category 2 Workplace

Trainer) 15

Total hours: 415 - 530 The range of total hours shown is to allow for variations in possible choices ofelectives. . In calculating total hours, it is assumed that three BSX WorkplaceTrainer Competencies and the PRMPM41A Assessor competency must beattained as a complete group


29

MODEL TRAINING PROGRAMS These are examples of course outlines. They are not mandatory. The modeltraining programs have been designed in conformity with the packaging rulesdescribed in the Packaging and Alignment of Standards section of theTraining Package. Employers are free to vary the models to suit their own needs, provided suchvariations conform to the packaging rules mentioned above. RegisteredTraining Organizations (RTOs) are likewise free to introduce conformingvariations to meet client needs. RTOs generally recognize the need to strikea balance between the particular training needs of specific industries orenterprises and the requirements for transferability of competencies intraining programs and for model career paths for trainees. The Master Cleaner’s Guild of WA (Inc) recommends the following modelCertificate II and Certificate III programs for Cleaning Operations: Model Training Program for Certificate II in Cleaning Operations: Unit Codes


Hours Core Units PRMCL33A Plan for safe and efficient cleaning activities 8 PRMCL34A Follow relevant OH&S policies and procedures to ensure


PRMCL35A Maintain a cleaning storage area 8 Elective Units PRMCL01A Maintain hard floor surfaces 10 PRMCL04A Maintain soft floor 10 PRMCL09A Wash and squeegee glass surfaces to remove all visible

dirt and grime. 5

PRMCL11A Spot clean external surfaces to remove all visible marks. 8 PRMCL15A Maintain furniture or fittings and dress an area or room. 8 PRMCL17A Maintain wet area in an odour free, soil and hazard free

condition 8

PRMCL19A Remove waste to maintain a tidy environment/area 6 Total hours 86


30

Model Training Program for Certificate III in Cleaning Operations:

Unit Codes


Hours Core Units PRMCL27A Facilitate effective team work 34 PRMCL33A Plan for safe and efficient cleaning activities 8 PRMCL34A Follow relevant OH&S policies and procedures to ensure


PRMCL35A Maintain a cleaning storage area 8 Elective Units Group A PRMCL01A Maintain hard floor surfaces 10 PRMCL04A Maintain soft floor 10 PRMCL09A Wash and squeegee glass surfaces to remove all visible

dirt and grime. 5

PRMCL11A Spot clean external surfaces to remove all visible marks. 8 PRMCL15A Maintain furniture or fittings and dress an area or room. 8 PRMCL17A Maintain wet area in an odour free, soil and hazard free

condition 8

PRMCL19A Remove waste to maintain a tidy environment/area 6 Elective Units Group B PRMCL03A Replace hard floor finish 12 PRMCL07A Remove dirt and soil from soft floors or fabric upholstery

using a water extraction method 8

PRMCL14A Maintain a clean room environment with no traces of visibledust

6

PRMCL20A Undertake pressure wash to remove excessive or oil basedsoil

6

PRMCL22A Organize and monitor work to maximize resourceeffectiveness

8

PRMCL24A Control the supply of equipment and materials to ensureefficient workflow

8

PRMCL28A Monitor and maintain OH&S standards in the workplace 15 PRMCL36A Carry out high level cleaning 8

Total hours: 191


31

LICENSING REQUIREMENTS Cleaning There are no special licensing or regulatory requirements for the CleaningIndustry. However, high level cleaning operations involving motorizedgantries or elevator platforms such as ‘cherry pickers’ with height extensioncapability exceeding 11 metres will require operator certification fromWorksafe WA. Pest Management Licensing of Pest Management Operators in Western Australia isadministered by:

Pesticide Safety Section Environmental Health Service Health Department of Western Australia 1A Brockway Rd Mt Claremont WA 6010 Ph: 9383 4244 Fax: 9383 1819

A ‘two tier’ licensing system for Pest Management Operators operatescurrently in Western Australia. Pest Management operators are currentlyrequired to complete a one week, 25 hour module on Pesticide Safety prior tobeing issued with a Provisional Licence. The Provisional Licence is effectively a ‘learner’s permit’ which is required inorder to undertake further training. A full licence is currently issued onsuccessful completion of further stages of training in CommercialDomestic/Industrial, (such as WADT course No 5250), now called Stage 2, orHorticultural/Agricultural Pest Management. A Restricted Licence may beissued where only limited specific Pest Management applications andpractices are required. These need to be negotiated individually with theHealth Department. A uniform national regulatory certification system for Pest ManagementOperators is to be introduced in the next two years. Under the new system,Western Australia will require the completion of a limited safety trainingcourse prior to the issuing of a Provisional Licence. This introductoryPesticide Safety course was based originally on the content of the WACurriculum Module SIN 49505 – Pesticide Safety (25 hours).


32

A Full Licence will then be granted after attainment of the three competencyunits PRMPM05A - Modify Environment to Manage Pests, PRMPM06A -Apply Pesticides to Manage Pests, PRMPM18A - Maintain an equipment andConsumables Storage Area. It is expected that Restricted Licences willcontinue to be issued under the new national certification system but this isyet to be finalised. It is important to emphasize that the specific details and assessmentrequirements of these licensing processes for pest management operators inWA are currently still under review. One issue to be considered is theomission of requirements for termite and borer management competenciesfrom the new regulatory framework as currently proposed. For this and other reasons discussed in the Appendix on AssessmentImplications, it is recommended that RTOs and newly qualified PestManagement Operators exercise special care and professional responsibilityin ensuring their competence prior to the undertaking of pest managementoperations during the transition period of the Training PackageImplementation. The licensing process of the Health Department of WA, for Pest ManagementOperators, has the primary aim of ensuring the safe storage, transport useand disposal of registered pesticides. In addition to these licensingrequirements, Pest Management operators using firearms to shoot vertebratepests will of course need to comply with Western Australian firearm licensingrequirements administered by the WA Police.


33

SPECIFIC APPLICATIONS OF THE PACKAGE Certificate II Qualifications are increasingly specified by major Cleaning andPest Management Industry Clients as minimum or entry-level requirementsfor operations within client sites. In some cases, higher level qualificationsmay also be specified. This client demand for increased levels of training andformal qualifications is likely to grow in both the Cleaning and PestManagement Sectors. The Training Package Framework does however provide for partial outcomesas well as for full Certificate Qualifications. A Statement of Attainment is onenationally recognized and formally certified outcome described below. Thereis also scope for delivery of Short Courses, although such courses are noteligible for national recognition. Use of Statements of Attainment Nationally recognized Statements of Attainment may be awarded against oneor more individual units of competency and carry credit towards theachievement of a qualification at a higher or lower level of the AQF.Statements of attainment can be accumulated and aggregated to form thebasis for certification of the complete qualification on the basis of thePackaging Rules. The Registered Training Organization will be responsible for issuing theStatement of Attainment to individuals who have been assessed ascompetent in the relevant units of competency. The RTO is responsible formaintaining records of all assessments undertaken and instituting a reportingprocess for assessment outcomes. Short Courses The Training Accreditation Council of WA (TAC) reserves the term ‘ShortCourse’ to mean a program of training which leads to the achievement of oneor more elements of one or more units of competency but not to whole unitsof competency. On the other hand, a program of training resulting in aStatement of Attainment may simply be referred to as a Training Program. The Existing introductory courses such as the introductory course -Introduction to Commercial and Contract Cleaning developed by the MasterCleaner’s Guild of WA (Inc) may be revised to align with some elements ofthe core Certificate II competency units in the Cleaning component of theAsset maintenance Training Package. This introductory course is designed to meet induction needs of newemployees as well as the induction and site access requirements of Cleaning


34

Industry clients. Short courses with similar scope may be developed by RTOsin both the Cleaning and Pest Management sectors.

Existing introductory Pest Management courses include Pesticide Safety(Introductory or Stage 1 Course, 25 hours) based originally on Module SIN No45905 – Pesticide Safety. This short course is likely to continue to be alicensing requirement for Pest Management Operators in WA.

This extra licensing requirement will be additional to the three core TrainingPackage Competencies PRMPM 05 A – Modify Environment to ManagePests, PRMPM 06 A – Apply Pesticides to Manage Pests and PRMPM 18 AMaintain an Equipment and Consumables Storage Area. The existingPesticide Safety course is not a short course under the narrow definitionoutlined above, as it does not align specifically to elements of the PestManagement units of competency.

Traineeship arrangements

Traineeships involve paid work and structured training and are underpinnedby a training agreement, which is registered with the Western AustralianDepartment of Training and leads to a nationally recognized qualification.Traineeships can involve full- or part-time work, and part-time trainingarrangements are also available to school students.

User Choice, implemented on 1 January 1998 is a major feature of theTraineeship scheme. This means that an employer can select a RegisteredTraining Organization that best meets the needs of their business andemployees. The Registered Training Organization is responsible for thetraining, assesses competencies and issues Qualifications and Statements ofAttainment. There is the potential for any qualification level within the Asset MaintenanceTraining Package to be used to structure a Traineeship by following theguidelines or “packaging rules” for core and elective units of competency asspecified for each qualification. However, the WA Department of TrainingandEmployment has issued policy guidelines in relation to Traineeships, whichindicate that the establishment of a Traineeship will not invariably attractpublic funding. It is recommended that the Traineeships listed below be replaced by TrainingPackage Qualifications. The Model Training Programs listed on pages 29and 30 are considered to be suitable for adoption in Traineeships.


35

Existing Qualification Nominal

HoursReplacement TrainingPackage Qualification

NominalHours

Traineeship in CleaningOperations (level 2)

115 Certificate II in AssetMaintenance (CleaningOperations)

86

Traineeship in CleaningOperations (level 3)

130 Certificate III in AssetMaintenance (CleaningOperations)

105

The ranges and accumulations of total hours shown allow for variations inpossible choices of electives and take into account the nesting orencompassing of the Certificate II in Cleaning Operations within theCertificate III qualification. The relationship between the new Certificates II and III in CleaningOperations may be clarified by reference to the tables on pages 22, 23 and24, which list the core and elective units of competency for each qualification.It may be seen from those tables that the Certificate II in Cleaning Operationsis wholly contained or nested within the Certificate III. ESTABLISHMENT OF NEW TRAINEESHIPS

The following statement about the process of establishing existing and newtraineeships is to be included:

• Existing traineeships will be replaced by the Asset Maintenance TrainingPackage qualifications. Following this process, additional traineeshipsmay be established from the Training Package, providing evidenceconfirming industry support is supplied, a Training Record Book (or thelike) is available and the Department receives information outlining theindustrial relations arrangements.

NOMINAL HOURS/FUNDING

• In Western Australia funding for traineeships will only be provided forup to a maximum of 400 nominal hours for AQF level 2 or 3traineeships, respectively. If the qualification is shown in the TrainingPackage as requiring less nominal hours, the lesser figure will apply.

• Level 1 Traineeships are not funded in Western Australia. Vocational Education and Training (VET) in Schools 1999 is a transitional year for Schools in WA. Currently, VET programs areaccredited with the Curriculum Council. From 2000, Schools must meet theAustralian Recognition Framework (ARF) requirements. To meet theserequirements, Schools will need to either register as RTOs in their own rightor operate in partnership with an RTO.


36

AQF level 2 competencies are considered to be most amenable todevelopment within the School sector, although some higher level units mayalso be appropriately developed in a School environment. Licensingrestrictions involving minimum age requirements for licenses to operatespecialized equipment such as ‘cherry-pickers’ may also need to beconsidered. Assessment only Any development of an Assessment Only service requires the involvement ofthe Asset Maintenance (Cleaning and Pest Management) Industries and theIndustry Training Council. In developing Assessment Only services, the roleof the RTO would be:

• To enrol candidates• To maintain records• To assist in carrying out assessment• To validate assessment• To promote Traineeships and New Apprenticeships to industry

Protocols will also need to be established to address the followingconsiderations:

• Who is going to assess the candidates?• Is the person assessing the candidates a qualified assessor as

determined by the Training Package?• What assessment activities and instruments are going to be used?• How will validity and reliability of the assessment be ensured?• How are the results of the assessment to be recorded?

Mechanisms for the delivery of Assessment Only Services include SkillsRecognition, which encompasses and supersedes Recognition of PriorLearning / Recognition of Current Competencies (RPL or RCC), andWorkplace Assessment. Additional costs involved in Workplace Assessmentwill need to be allowed for by both RTOs and client organizations. Specific Delivery modes The implementation of User Choice, which has recently been introduced byState and Territory Training Authorities, creates greater scope for flexibledelivery arrangements. These can be both on- and off-the-job to suit theneeds of the particular employee and organization. The following delivery modes may be used to deliver training under the AssetMaintenance Training Package framework.

• On the job training• Simulation of situations in the workplace• Lecturer instruction


37

• Practical exercises• Flexible delivery

The above list is not prescriptive, and any appropriate combination of thesestrategies may be used in the delivery of training under the Training Packageframework.

LEARNING RESOURCES AND ASSESSMENT MATERIALS A RTO that wishes to deliver most training off the job would require thefollowing resources and facilities:

• Specialized equipment• Real or simulated work environment• Suitably equipped theory learning space• Relevant learning materials

The non-endorsed component of the Training Package (the training andlearning materials) may be developed by individual training organizations. Alternatively, nationally recognized training materials, including AssessmentInstruments, Competency Record Book, Guides for Assessors and Trainers,Information for Candidates, Learning Strategies (for example resourcedatabase on CD-ROM ), Professional Development Materials (CD-ROM only)and Cleaning Traineeship Materials (Trainee and Mentor Packs forCertificates II, III and IV in Cleaning Operations) can be purchased eitherthrough Property Services Training Australia (PSTA) at:

Property Services Training AustraliaSuite 2B, Ground Floor187 Thomas StHaymarket NSW 2000Ph: (02) 9212 1355Fax: (02) 9212 1296Email: [email protected]

or through

Australian Training Products GPO Box 5347BB Melbourne Vic 3001 Ph: (03) 9630 9836 Fax: (03) 9639 4684 Email: [email protected] Internet: http://www.atpl.net.au

Other organizations distributing training resources useful for the AssetMaintenance Training Package are listed in the following table:




38

Contact details Resources Master Cleaner’s Guild of WA (Inc) PO Box 63, Willetton, WA 6955 Ph: (08) 9310 6518 Fax: (08) 9310 5866

Curriculum modules for the CleaningSector (Certificates II, III and IV andan Introductory Course. ). CertificateII, III and IV modules are aligned tothe Asset Maintenance TrainingPackage Competency Standards

Pest Education Services & Training PO Box 668 Morley WA 6943 Ph: 9248 9929 Fax: 9248 9930

Curriculum Modules for the PestManagement Sector (Certificates II, IIand IV and Introductory Courses)

Didasko Software International P/L PO Box 133 Glen Iris Vic 3146 Ph: (03) 9885 9588 Fax: (03) 9885 9522

Flexible Multimedia LearningResources available for theCleaning sector (Certificate II &Certificate III)Resources include: Trainee’s Pack (CD ROM andTrainee’s Guide) and TrainingProvider’s Guide


39

APPENDIX: ASSESSMENT IMPLICATIONS The Training package requires all assessment for national recognition to beundertaken by or auspiced through a registered Training Organization (RTO).This means that any assessment that leads to a qualification under thenational Australian Qualifications Framework (AQF) must be ratified by aRTO. All nationally recognized assessment in the Cleaning and Pest ManagementIndustries will use the nationally endorsed Asset Maintenance CompetencyStandards listed in Section 3 of the Asset Maintenance Training Package asthe benchmark. The model adopted by the Asset Maintenance Industry provides forassessment against each element of competency in the unit standard, butrecognition of competence can only be awarded against whole units ofcompetency. Irrespective of how the competency was acquired or developed,assessment against standards leads to recognition in the AQF, based on theassessor’s evaluation of evidence provided by the candidate. Assessment can be undertaken in a variety of ways, for example: • Against learning outcomes - formative assessment. Formative

assessments, tests and examinations gauge learning progress and maybe conducted at any stage of the learning experience. It may beconducted at any learning site. This type of assessment may be off thejob and is usually supervised by an experienced and competenttrainer/assessor. This assessment is directly related to a structuredcourse of study or training. Further on the job assessment may berequired before competency is recognized. Where on the jobassessment is not possible, for example because the functionsdescribed in the standards are not a normal part of the individual’scurrent job, arrangements for job rotation or simulated learning may berequired.

• Against competency standards - summative assessment. This type of

assessment is undertaken on completion of a structured program,which includes work experience. The assessment may be conductedby a person who is not directly involved in the learning process. Theassessment integrates assessment against learning outcomes withassessment of performance against endorsed standards. Summativeassessment is conducted either under workplace conditions or undersimulated workplace conditions.


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• In the workplace alone - assessment may be undertaken againstcompetency standards as part of ongoing assessment or self-pacedassessment.

It may be that not all assessment will involve observation of performance. Insome cases, competency may be able to be inferred from evidence derivedfrom current or past work experience. If competency is to be inferred on thebasis of documentary evidence or from part work history, care must be takenthat the requirements of the Evidence Guide are demonstrably met. Similar care is needed if lower level units or elements of competency areinferred from a higher level competency or a holistic assessment. Assessorsseeking guidance on any of these issues are encouraged to consult sourcessuch as the State Training Board publication – A Framework for CompetencyBased Assessment. In other cases, the competencies required may be beyond those that can beroutinely demonstrated within an individual’s job, and flexible assessmentopportunities such as job rotation may be required. In considering the options, the following factors must be taken into account:

• Who is going to assess the candidates?• Is the person assessing the candidates a qualified assessor as

determined by the Training Package?• What assessment activities and instruments are going to be used?• How will validity and reliability of the assessment be ensured?• How are the results of the assessment to be recorded?

Assessors (including RPL/RCC assessors) are required to possess thecurrent competencies that they are to assess or are to be assisted by anappropriate subject matter expert who is currently competent in the unit beingassessed. This option of assessment by an assessor lacking the relevantcompetencies, assisted by a subject expert, is regarded as an interimtransition measure. All persons preparing (as opposed to administering)assessment instruments or documents are required to be competent againstthe relevant competency standards.

The development of the detailed procedures to be followed in signing andcertification and recording of competency achievement is a professionalresponsibility of RTOs. Where assessment is carried out by an assessor whodoes not possess the competencies being assessed, it is recommended thatthe assessor and the accompanying subject expert both sign all official andprimary records of attainment.


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Assessment at the work site will involve travel and in many instances, one toone assessment. RTOs will need to determine fees and charges accordinglyto cover any new costs involved. An important consideration in conducting assessment is the timing ofcertification of performance against competency standards. If a trainee is tobe certified as a mature practitioner at an operational industry standard, itmay be necessary to delay certification for some time following thecompletion of a formal period of training. This delay may be needed in orderfor the trainee to expand and develop the competency in the workenvironment. In such cases, RTOs may again incur new and additional costs. The interpretation of assessment criteria and implied conditions ofcompetency attained by trainees who satisfy those criteria is generally amatter for negotiation between RTOs, client enterprises and licensing orregulatory authorities, including the Training Accreditation Council (TAC).RTOs who do not have ready access to necessary resources to fully meetclient expectations will also need to ensure that adequate partnershiparrangements are established with Industry or with other Training Providersprior to undertaking training commitments. Industry representatives have expressed concern about possible adverseimpact of commercial pressures on the quality assurance processes of RTOsin commercial and competitive environments. Situations with potential forconflict of training and commercial interests, that could produce such impact,include RTOs assessing their own employees and individual trainersassessing their trainees. No aspersion against any present or future RTO orany other interested party is intended by the recognition of the need for RTOsto exercise vigilance and high levels of professional responsibility in suchsituations. Finally, some other concerns which have been expressed and which mayimpact on assessment practices in the Pest Management sector arementioned below: • The competency units PRMPM05A - Apply pesticides to manage pests

and PRMPM06A – Modify environment to manage pests contain nospecific competencies in relation to individual pests. This is in contrast toprevious Western Australian Training programs such as the Course inCommercial Pest Control (WA Department of Training CurriculumManagement Course No 5250), which provided training in management oftermites, borers and a number of other insect pests common in WesternAustralia. The number of pests for which these core competencies willneed to be demonstrated for licensing purposes is still under review at thetime of writing of this document.

• The elective status of the termite and borer (timber pest) management

competencies PRMPM08A - Inspect and Report on Timber Pests and


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PRMPM10A – Control Timber Pests. Certificate III in Asset Maintenance(Pest Management – Technical) allows specialist Timber PestManagement Operators to attain this higher level qualification with onlypartial competency in timber pest management.

• Current proposals for a national regulatory or licensing scheme for PestManagement Operations do not align clearly with Certificate III and haveno mandatory requirement for timber pest training. Timber pestmanagement is of local importance in Western Australia, making up about50% of total expenditure on Pest Management services in this State.

The WA Pest Management Industry is of the view that these concerns willneed to be addressed in the implementation of the Pest Managementcomponent of the Asset Maintenance Training Package. For these reasons, and as indicated on page 32 under the heading LicensingRequirements, both RTOs and newly qualified Pest Management Operatorsshould exercise special care and professional responsibility in ensuringOperator competence prior to the undertaking of Pest Managementoperations during the transition period of the Training PackageImplementation.

prm98 western australian department of training and employment

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