pro set health guide for win 7

8/4/2019 Pro Set Health Guide for Win 7

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Pocket Guide for Windows WLANHow to use and troubleshoot Windows WLAN for

Windows 7

Using Windows WLAN

Connecting to a WLAN network

Turning on hardware switch and wireless radio

Lenovo* and Hewlett-Packard* systems have different steps when it comes to turning on

the wireless radio. Before proceeding, please verify which system you are using.

Lenovo

Step # Task

1 Before turning on the wireless radio, please make sure the hardware switch isON. The hardware switch is located at the front of the notebook on the left-

hand side corner. If the button is showing green on the left, then it is ON.

If not, push the button the other way to turn it ON.Please note: If you are using X301, the hardware switch is at the back of

the notebook.

For T410, the hardware switch is on the right-hand side.

2 2a.Confirm the hardware switch is ON.

2b. Use FN+F5 to turn on the wireless radio (if applicable).

2c. Click the Radio On button to turn on the wireless radio.

3 Once the wireless radio is turned on, Windows WLAN will detect and

connect to an available wireless network. The Network Systray icon willchange to indicate the connection.


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Hewlett-Packard

Step # Task

1The hardware switch is located between the F4 and F5 keys. If thewireless signal is orange, tap on it and it will turn blue, indicating that thehardware switch is on.

2 Once the hardware switch is turned on, the following message will pop upsaying the Wireless Local Area Network (WLAN) is on.

If it does not appear, find the HP Assistant icon on

your system tray and right-click on it to turn on the radio.

3 Once the wireless radio is turned on, Windows WLAN will detect and

connect to an available wireless network. The Network Systray icon willchange to indicate the connection.


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Network Systray icon states

If you move the mouse over the Network Systray icon, you can see more information on

the status.

Name Description

WiFi off. The WiFi adapter does not

transmit or receive while it is off.

Searching for WiFi networks: The

WiFi adapter searches for any

available WiFi network. The icon is a

blue spinning wheel.

WiFi networks found: There are

available WiFi networks but WLAN isnot connecting.

Connected to Intel WLAN Profile:

When connecting to Intel WLAN

profile, the network name will bereferred to as corp.intel.com. The icon

is all white.

Connected to non Intel WLAN profile:

When connecting outside of Intel, thenetwork name will be the SSID of

WLAN connection. The icon is all

white.

Connecting via LAN only. When

connecting to LAN connection, thenetwork name will be referred to as

corp.intel.com. The icon will be a

computer monitor with a plug.


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Failure to connect: If there is a failure

to connect, Windows 7 will prompt.

Click Troubleshoot problems andfollow the wizard. Windows 7 has

enhanced troubleshooting capabilities

for self-help.

Troubleshooting Windows WLAN

Connecting to a new wireless network

Below are the steps to take when creating a new wireless profile:

Step # Task

1 Turn on the wireless radio if it is off. Click on Systray icon

2 Select the requested network and click Connect.

3 If prompted for password, type it in and click Ok.


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4 Once connected, the profile will be kept to auto-reconnect in thefuture.

If you are still unable to connect to Windows WLAN, please contact theTechnical

Assistance Center (TAC).
http://tac.intel.com/http://tac.intel.com/http://tac.intel.com/http://tac.intel.com/http://tac.intel.com/http://tac.intel.com/


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How to access your home router

If you are unable to remember the security settings for your router, proceed with these

steps:

Step # Task

1 Refer to the manual that comes with the router.

2 Connect to the home network with a network cable to avoid

disconnections if changes need to be implemented on the router.

3 Open your Internet browser and surf to the router admin site, which

is an address noted in the manual. If you dont have the manual,take the following steps:

3a: Click on Start> Run, then type CMD.3b: Once the DOS prompt appears, type ipconfig and see what

the address is for the default gateway. The default gateway will

be your router admin site.

4 On the browser, enter http://.

5 Once you have accessed the router admin, look for Security or

Wireless. Clicking on one of those buttons should provide you with

the security settings.

For more information related to connecting wirelessly outside of Intel, please refer

to Wireless LAN connectivity from home and hotspotsin this Pocket guide.


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Pocket guide for Wireless LAN connectivity from

home and hot spotsFor more information and updates, please refer toRemote WLAN connectivity.

Home network connectivity

Before proceeding to basic troubleshooting steps in this guide, take the following actions:

Step#

Task

1 Reboot the router, usually by unplugging and plugging the power cord.

2 Restart the machine.

3 If this fixes your issue, connect to Cisco AnyConnect VPN*. If not,proceed to the next steps in this guide.

If you are having connectivity concerns with AnyConnect VPN. Please refer to AnyConnect

Pocket Guide that is located at Start->Programs->Cisco->Cisco AnyConnect VPN Client-

>AnyConnect Pocket Guide before contacting the Technical Assistance Center (TAC)
http://planetblue.ith.intel.com/employee_blogs/b/sbarors_blog/archive/2009/04/05/wireless-lan-connectivity-from-home-and-hot-spots.aspxhttp://planetblue.ith.intel.com/employee_blogs/b/sbarors_blog/archive/2009/04/05/wireless-lan-connectivity-from-home-and-hot-spots.aspxhttp://planetblue.ith.intel.com/employee_blogs/b/sbarors_blog/archive/2009/04/05/wireless-lan-connectivity-from-home-and-hot-spots.aspxhttp://planetblue.ith.intel.com/employee_blogs/b/sbarors_blog/archive/2009/04/05/wireless-lan-connectivity-from-home-and-hot-spots.aspx


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Connection stages

There are 3 basic stages for connecting successfully.

Stage Task1. Wireless

LAN

connection

This is when your notebook establishes connection withthe router.

The final action of a successful connection is getting an

IP address on the local network.

2. Internetconnection

Ability to surf the Internet using an Internet browser.

3. VPNconnectionto Intel

network

Ability to surf to Intel intranet sites such as

circuit.intel.com, and mail connectivity (Outlook* showsyou are connected and you can receive new mail

messages).

If you are successful during stages 1 and 2, then your issue might be related to AnyConnect

VPN. Please refer to AnyConnect Pocket Guide that is located at Start->Programs->Cisco-

>Cisco AnyConnect VPN Client->AnyConnect Pocket Guide before contacting the

Technical Assistance Center (TAC) If you are unsure of stages 1 and 2, then go to the

sections called Wireless LAN connection issues and Internet connection issues in this Pocket

Guide


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Wireless LAN connection issues

Step # Task

1. Configure thesecurity

Use WPA-PSK instead ofWEP encryption. This is the

recommend setup. WPA (Wireless Protected Access) isa WLAN standard. It should be listed in the securityoptions in the router configuration. PSK (Pre-Shared

Key) is the sub-category of WPA. This is the password.

Using WPA-PSK is less error-prone than WEP and

significantly more secure. WEP can be easily crackedwhile WPA-PSK cannot be. Also add the PSK should be

complex enough to avoid guessing or easy cracking. Do

not use an easy to guess passcode such as your name or

home. Do not use simple password such as 1234

2. Temporarilydisengage

security

protocols andcheck network

name (SSID).

If it does not help,remove any security ("Open"), just tosee if you can connect. This will show if the issue is

with the security protocols.

3. Using SSID Do you use anillegal network name (SSID), such as onewith spaces or bad characters? Some older routers do not

block using bad characters. Change the SSID to

something simple to see if this is the issue.

4. Disable vendorfeatures.

Remove any proprietary vendor features. These are non-standard features some vendors offer as a competitive

advantage. Look for names like "Turbo," "Boost,"

"Special," or "unique MIMO," in the radio configuration

of the router. Disable them and see if it helps.

5. Change yourrouterschannel.

Check for interference from other routers. Are thereother WLAN networks in range? You can see them in

the Windows WLAN main interface. Check what

channel the other network is on. If it is the same as your

own router, change the channel of your home router.

6. Disconnecthome

appliances.

Check for interference from home appliances devices

such as a microwave oven or cordless phones near the

router. Turn the suspect device off and see if it helps.

7. Check available Sometimes the radio connection is fine, but the client


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IP addresses. fails to get an IP address from the router (DCHP).

Windows WLAN will tell you that the problem was

failure to receive an IP address. Check the configurationof DCHP in your router. You may be out of addresses.

8. Upgrade yourroutersfirmware.

Go to the vendor's web site and look for the most recent

upgrade. Upgrade instructions and software is availablefrom the vendors web site. If your router is very old (4-

5 years) and does not even have a firmware upgrade,

consider getting a new router.

9. Switch controlto Windows

WLAN switch

Try to use the Windows WLAN client instead ofWindows WLAN. If it works, you can escalate and use

for the time being. Open the Windows WLAN

interface and clickAdvanced>Use Windows to

Manage Wi-Fi.

10.Disableadministratorapproval

protocol.

If you have WPS (Wi-Fi Provisioning/Protected Setup),it could be configured to allow new clients to connectonly per administrator approval or an ad-hoc password

given by the process. Disable this feature if you did not

intend it to be so. Some routers have this feature inhardware There is a button on the router you need to

press to authorize new clients.


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Internet connection issues

Step

#

Task

1 Check if other computers at home connect successfully to the homenetwork and/or the Internet.

If yes, skip to step 2. If not, then contact your ISP for support.

2 Connect your notebook to LAN.

If the connection is successful, skip to step 3. If the connection is not successful, something is wrong with your

whole network stack or with the port/network you are trying to

connect to. Abort this procedure here.

3 Verify your wireless adapter has received anIP address. Check the

Windows WLAN interface or type ipconfig in the command line window.

If you do not see an IP address, see the section for Wireless LAN

connection issues.

4 See if the issue is with web browsing only. If you fail to surf to any website, open command prompt and pingwww.yahoo.com(for example). If it

is successful, then maybe your web browser is mis-configured. Launch

Proxyman, or manually change the proxy settings to none.
http://www.yahoo.com/http://www.yahoo.com/http://www.yahoo.com/http://www.yahoo.com/


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Connectivity issue from hot spots

When you are trying to connect from places other than home (such as from the airport, arestaurant, or hotel), these tips will be handy:

Step # Tip

1 To connect to a new network, let Windows WLAN prompt you that a

new network was detected and follow the steps. If you are uncertain

how to create a profile, go to the section Connecting to a new wireless

network in this Help Guide.

2 If you are trying to connect to VPN after youve established theWLAN connection and fail, open the Internet browser and attempt to

surf. Most locations require going past a welcome page to get

connectivity.

3 If the connection incurs charges, use iPass*. iPass is a WLANaggregator. That means Intel pays iPass and iPass pays the WLAN ISP.

This is much cheaper for Intel and easier for you. For informationabout iPass, visitIntel Software Supply.

4 If you are still unable to connect, ask the person next to you if they areexperiencing the same issue. You could also ask the locations WLAN

support person for assistance.

5 Here is an advanced issue: if the IP address of the local network is

10.x.x.x (x=any digit) and the subnet mask is 255.0.0.0, then you will

not have access to many Intel intranet locations, including Exchange

(e-mail). No workaround on the client. The router configuration must

be changed.
http://iss.intel.com/TabMainHomePage.ASP?PASSCOMM=&A=1http://iss.intel.com/TabMainHomePage.ASP?PASSCOMM=&A=1http://iss.intel.com/TabMainHomePage.ASP?PASSCOMM=&A=1http://iss.intel.com/TabMainHomePage.ASP?PASSCOMM=&A=1

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