proactivity
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PROACTIVITYCalm cool and in control
WHAT HAPPENS TO A BOTTLE OF SODA WHEN YOU SHAKE IT UP?
Sometimes things go wrong, and we feel shaken up. As a result, we might EXPLODE on someone or something. This is called being REACTIVE. Has this ever happened to you? Explain what happened and why. Was this a good way to let go of all of your feelings? Why or why not?
When you are PROACTIVE, you make a choice about how you react to the things that happen in your life. You act like a water bottle. You might get shaken up or mad, but you stay calm and don’t explode!
Is it hard to stay calm (like a water bottle) even when things don’t go your way? Why or why not?
What steps could you take to be more PROACTIVE and calm when things aren’t going well?
PROACTIVE VS. REACTIVE
• Proactive people make choices based on values.
Proactive
• Reactive people make choices based on impulse
Reactive
LISTENING TO OUR LANGUAGE
Reactive Language Proactive Language
There is nothing I can do Lets look at our alternatives
That’s just the way I am I can choose a different approach
He makes me so sad I control my feelings
They wont allow that I can create an effective presentation
I have to do that I will choose an effective response
I cant I choose
I must I prefer
WHERE DO YOU FALL
Very Reactive Very Proactive
CIRCLES OF INFLUENCE AND CONCERN
Circle of Concerns
Things you can control or change
Circle of Influence
Things you cant control
CIRCLES OF INFLUENCE AND CONCERN
Things you can’t control
Things you can control
Other people Your attitude
The weather Your mood
Things you did wrong in the past
Your reaction to good and bad things that happen
How other people treat me
How I treat other people
Can you add anything else
CENTRAL VALUES – VICTOR FRANKL
1.The Experiential: That which happens to us
2.The Creative: That which we bring into expenses
3.The Attitudinal: Our response in difficult situations
What matters most is how we respond to what we experience in life
HUMAN TOOLS
Stimulus
Freedom of
Choice
• Self Awareness• Imagination• Conscience• Independent will
Response
PROACTIVELY DEFINED
Proactivity: HUMAN BEINGS are responsible for there own actions
Our behaviour is a function of our decisions not our conditions
We have the initiative and responsibility to make things happen
RESPONSIBILITY: “RESPONCE – ABILITY” Ability to choose your own response
PROACTIVE LEARNER
How to be a proactive learner?Always ask questionsSeek info Make sure you fully understandparticipating in discussionsfunction as a team. They also show initiativefunction as a team.
PROACTIVE LEADER
Expectations (Problem solving)Habits(Priority, have faith in both yourself and member)Demeanour(Quick to accept Change)Incorporation(Planning ahead)
PROACTIVITY IN CUSTOMER SATISFACTION
Recognizing what customers want before they do is part of proactive service.
PROACTIVITY IN CUSTOMER SATISFACTION
PROACTIVITY IN CUSTOMER SATISFACTION
SIMPLE PRACTIVE SUPPORT IS NOT ENOUGH
WORDS TO REMEMBER
Think before you act. Don't stress over things you can't control but focus on things that you can change.
Watch your language: reactive language is counter-productive.
“Winners make it happen while losers let it happen.” - Denis Waitley