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Problem Solving Problem Solving in the World of in the World of Work Work Ronna Magy Ronna Magy TESOL TESOL March 25, 2010 March 25, 2010

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Page 1: Problem Solving in the World of Work Ronna Magy TESOL March 25, 2010 Ronna Magy TESOL March 25, 2010

Problem Solving in Problem Solving in the World of Workthe World of WorkProblem Solving in Problem Solving in the World of Workthe World of Work

Ronna MagyRonna Magy

TESOLTESOL

March 25, 2010March 25, 2010

Ronna MagyRonna Magy

TESOLTESOL

March 25, 2010March 25, 2010

Page 2: Problem Solving in the World of Work Ronna Magy TESOL March 25, 2010 Ronna Magy TESOL March 25, 2010

Problem Solving in the World of WorkProblem Solving in the World of WorkProblem Solving in the World of WorkProblem Solving in the World of Work

….. crisis today in America. ... a vast number of adults need educational services to be ready for the college and job training our global economy requires, but our adult education and workforce skills development programs…….are not meeting the needs of America’s citizens or its workers.

Reach Higher AmericaOvercoming Crisis in the US WorkforceNational Commission on Adult Literacy 2008

….. crisis today in America. ... a vast number of adults need educational services to be ready for the college and job training our global economy requires, but our adult education and workforce skills development programs…….are not meeting the needs of America’s citizens or its workers.

Reach Higher AmericaOvercoming Crisis in the US WorkforceNational Commission on Adult Literacy 2008

Page 3: Problem Solving in the World of Work Ronna Magy TESOL March 25, 2010 Ronna Magy TESOL March 25, 2010

Problem Solving in the World of WorkProblem Solving in the World of WorkProblem Solving in the World of WorkProblem Solving in the World of Work

21st Century skills, knowledge and expertise

Learning and Innovation Skills– Critical Thinking and Problem Solving– Communication and Collaboration– Creativity and Innovation

Partnership for 21st Century Skills

21st Century skills, knowledge and expertise

Learning and Innovation Skills– Critical Thinking and Problem Solving– Communication and Collaboration– Creativity and Innovation

Partnership for 21st Century Skills

Page 4: Problem Solving in the World of Work Ronna Magy TESOL March 25, 2010 Ronna Magy TESOL March 25, 2010

Problem Solving in the World of WorkProblem Solving in the World of WorkProblem Solving in the World of WorkProblem Solving in the World of Work

ObjectivesObjectives

Identify workplace issuesIdentify workplace issues Define stages of problem solving Define stages of problem solving Participate in the problem solving processParticipate in the problem solving process Identify problem solving skills “transferable” Identify problem solving skills “transferable”

from classroom to workplacefrom classroom to workplace

ObjectivesObjectives

Identify workplace issuesIdentify workplace issues Define stages of problem solving Define stages of problem solving Participate in the problem solving processParticipate in the problem solving process Identify problem solving skills “transferable” Identify problem solving skills “transferable”

from classroom to workplacefrom classroom to workplace

Page 5: Problem Solving in the World of Work Ronna Magy TESOL March 25, 2010 Ronna Magy TESOL March 25, 2010

Problem Solving in the World of WorkProblem Solving in the World of WorkProblem Solving in the World of WorkProblem Solving in the World of Work

BrainstormBrainstorm

What problems do students What problems do students

confront in the workplace?confront in the workplace?

BrainstormBrainstorm

What problems do students What problems do students

confront in the workplace?confront in the workplace?

Page 6: Problem Solving in the World of Work Ronna Magy TESOL March 25, 2010 Ronna Magy TESOL March 25, 2010

Problem Solving in the World of WorkProblem Solving in the World of WorkProblem Solving in the World of WorkProblem Solving in the World of Work

21st Century Workplace Readiness Skills

Collaborate in TeamsCollaborate in Teams Communicate EffectivelyCommunicate Effectively Make DecisionsMake Decisions Take Leadership and InitiativeTake Leadership and Initiative Solve Problems, Use Critical ThinkingSolve Problems, Use Critical Thinking Understand Health and Safety PracticeUnderstand Health and Safety Practice Be Flexible and AdaptableBe Flexible and Adaptable Use ComputersUse Computers

21st Century Workplace Readiness Skills

Collaborate in TeamsCollaborate in Teams Communicate EffectivelyCommunicate Effectively Make DecisionsMake Decisions Take Leadership and InitiativeTake Leadership and Initiative Solve Problems, Use Critical ThinkingSolve Problems, Use Critical Thinking Understand Health and Safety PracticeUnderstand Health and Safety Practice Be Flexible and AdaptableBe Flexible and Adaptable Use ComputersUse Computers

Page 7: Problem Solving in the World of Work Ronna Magy TESOL March 25, 2010 Ronna Magy TESOL March 25, 2010

Problem Solving in the World of WorkProblem Solving in the World of WorkProblem Solving in the World of WorkProblem Solving in the World of Work

Steps in the Problem Solving Process

Describe or read about a problem Discuss the problem Suggest ways to solve the problem Consider the consequences Come to group consensus

Steps in the Problem Solving Process

Describe or read about a problem Discuss the problem Suggest ways to solve the problem Consider the consequences Come to group consensus

Page 8: Problem Solving in the World of Work Ronna Magy TESOL March 25, 2010 Ronna Magy TESOL March 25, 2010

Problem Solving in the World of WorkProblem Solving in the World of Work

RolesLeader Read the problem and possible

solutions

Reporter Report Back

Timekeeper Inform group members of time needs

RolesLeader Read the problem and possible

solutions

Reporter Report Back

Timekeeper Inform group members of time needs

Page 9: Problem Solving in the World of Work Ronna Magy TESOL March 25, 2010 Ronna Magy TESOL March 25, 2010

Problem Solving in the World of WorkProblem Solving in the World of WorkProblem Solving in the World of WorkProblem Solving in the World of Work

Problem StatementProblem Statement Pedro has a wife and a child. He works two jobs. On

his gardening job he works days: Monday, Tuesday and Wednesday. On Thursday, Friday and Saturday he works from 2:00 pm-11:00 pm as a waiter.

After work on Monday, Tuesday and Wednesday he comes home, eats and goes to school to study English. At school he is happy to be learning, but exhausted from working. After 1 hour of studying he goes home. He wants to study more, but he can’t.

What can he do?

Problem StatementProblem Statement Pedro has a wife and a child. He works two jobs. On

his gardening job he works days: Monday, Tuesday and Wednesday. On Thursday, Friday and Saturday he works from 2:00 pm-11:00 pm as a waiter.

After work on Monday, Tuesday and Wednesday he comes home, eats and goes to school to study English. At school he is happy to be learning, but exhausted from working. After 1 hour of studying he goes home. He wants to study more, but he can’t.

What can he do?

Page 10: Problem Solving in the World of Work Ronna Magy TESOL March 25, 2010 Ronna Magy TESOL March 25, 2010

Problem Solving in the World of WorkProblem Solving in the World of WorkProblem Solving in the World of WorkProblem Solving in the World of Work

Solutions to Pedro’s Problem

a. Stop working one job so he has time to study.

b. Study distance learning materials at home.

c. Suggest his wife get a job.

d. Bring his child to childcare at school.

e. Other

Solutions to Pedro’s Problem

a. Stop working one job so he has time to study.

b. Study distance learning materials at home.

c. Suggest his wife get a job.

d. Bring his child to childcare at school.

e. Other

Page 11: Problem Solving in the World of Work Ronna Magy TESOL March 25, 2010 Ronna Magy TESOL March 25, 2010

Problem Solving in the World of WorkProblem Solving in the World of WorkProblem Solving in the World of WorkProblem Solving in the World of Work

Give Your OpinionGive Your OpinionDiscuss the problem

I think he can (should).........

Consider the consequences

If he does...........then............

Come to group consensus

We think he can (should)…………

Give Your OpinionGive Your OpinionDiscuss the problem

I think he can (should).........

Consider the consequences

If he does...........then............

Come to group consensus

We think he can (should)…………

Page 12: Problem Solving in the World of Work Ronna Magy TESOL March 25, 2010 Ronna Magy TESOL March 25, 2010

Problem Solving in the World of WorkProblem Solving in the World of WorkProblem Solving in the World of WorkProblem Solving in the World of Work

Report BackReport Back

Our group thinks he should……..Our group thinks he should……..because………………………because………………………

Report BackReport Back

Our group thinks he should……..Our group thinks he should……..because………………………because………………………

Page 13: Problem Solving in the World of Work Ronna Magy TESOL March 25, 2010 Ronna Magy TESOL March 25, 2010

Problem Solving in the World of WorkProblem Solving in the World of WorkProblem Solving in the World of WorkProblem Solving in the World of Work

Beginning Level Problem Solving Procedure

Discuss Picture Sequence or Picture Pose Guided Questions Students Read the Story Students Suggest Problem Solutions Students Give Opinions by Show of Hands

Beginning Level Problem Solving Procedure

Discuss Picture Sequence or Picture Pose Guided Questions Students Read the Story Students Suggest Problem Solutions Students Give Opinions by Show of Hands

Page 14: Problem Solving in the World of Work Ronna Magy TESOL March 25, 2010 Ronna Magy TESOL March 25, 2010

Problem Solving in the World of WorkProblem Solving in the World of Work

A Workplace Safety Problem

Problem Solving Procedure Describe or Read about the Problem Discuss the Problem Suggest ways to Solve the Problem Consider the Consequences of Each Solution Come to Group Consensus

A Workplace Safety Problem

Problem Solving Procedure Describe or Read about the Problem Discuss the Problem Suggest ways to Solve the Problem Consider the Consequences of Each Solution Come to Group Consensus

Page 15: Problem Solving in the World of Work Ronna Magy TESOL March 25, 2010 Ronna Magy TESOL March 25, 2010

Problem Solving in the World of WorkProblem Solving in the World of Work

Transferable Skills

How we can help students transfer the skills

they are learning in school--from the language

classroom to the workplace?

Transferable Skills

How we can help students transfer the skills

they are learning in school--from the language

classroom to the workplace?

Page 16: Problem Solving in the World of Work Ronna Magy TESOL March 25, 2010 Ronna Magy TESOL March 25, 2010

Problem Solving in the World of WorkProblem Solving in the World of Work

Transferable Skills: Group Brainstorm

What skills did you learn in today’s workshop

that can be transferred to a job?

Transferable Skills: Group Brainstorm

What skills did you learn in today’s workshop

that can be transferred to a job?

Page 17: Problem Solving in the World of Work Ronna Magy TESOL March 25, 2010 Ronna Magy TESOL March 25, 2010

Problem Solving in the World of WorkProblem Solving in the World of Work

Transferable Skills Guiding Questions:

Did you communicate with others? Did you work in a team? Did you listen to others? Did you come to group consensus? Did you lead your group? Did you discuss the consequences of your decisions?

Transferable Skills Guiding Questions:

Did you communicate with others? Did you work in a team? Did you listen to others? Did you come to group consensus? Did you lead your group? Did you discuss the consequences of your decisions?

Page 18: Problem Solving in the World of Work Ronna Magy TESOL March 25, 2010 Ronna Magy TESOL March 25, 2010

Problem Solving in the World of WorkProblem Solving in the World of Work

Transferable Skills Statements

1. I can work in a team.2. I can listen to others.3. I can cooperate with others.4. I can be a team leader.

Transferable Skills Statements

1. I can work in a team.2. I can listen to others.3. I can cooperate with others.4. I can be a team leader.

Page 19: Problem Solving in the World of Work Ronna Magy TESOL March 25, 2010 Ronna Magy TESOL March 25, 2010

Problem Solving in the World of WorkProblem Solving in the World of WorkProblem Solving in the World of WorkProblem Solving in the World of Work

Ronna Magy

[email protected]

Ronna Magy

[email protected]

Page 20: Problem Solving in the World of Work Ronna Magy TESOL March 25, 2010 Ronna Magy TESOL March 25, 2010

Problem Solving in the World of WorkProblem Solving in the World of Work

Ronna Magy

TESOL

March 25, 2010

Ronna Magy

TESOL

March 25, 2010