Process Intelligence

- Beyond BI

Joerg Klueckmannsenter Name Here, Title

ARIS Product Marketing

Get There Faster.6/15/2010 Process World 2010 | 2

Source: Gartner EXP worldwide survey of 1,500+ CIOs shows IT spending to be flat in 2009 http://www.gartner.com/it/page.jsp?id=855612 (ups/downs compared to Jan 2008)

*) No. 1 topic since 2005

Top 10 Business Priorities Rank Top 10 Technology Priorities Rank

Business process improvement * 1 () Business intelligence applications 1 ()

Reducing enterprise costs 2 (3) Enterprise applications (ERP, CRM and others) 2 ()

Improving enterprise workforce effectiveness 3 (3) Servers and storage technologies (virtualization) 3 ()

Attracting and retaining new customers 4 (2) Legacy application modernization 4 ()

Increasing the use of information/ analytics 5 (3) Collaboration technologies 5 (3)

Creating new products and services (innovation) 6 (3) Networking, voice and data communications 6 (1)

Targeting customers and markets more effectively 7 (2) Technical infrastructure 7 (2)

Manage change initiatives 8 () Security technologies 8 (2)

Expanding current customer relationships 9 (2) Service-oriented applications and architecture 9 (1)

Expanding into new markets or geographies 10 (6) Document management 10 (1)

"It's time for CIOs to develop business process improvement capabilities as part of the core of IT.

This will enable them to respond to executive expectations that see business processes as important to

business performance, as closely associated with application systems and as a responsibility of the CIO and IT."

Mark P. McDonald, Group VP and Head of Research for Gartner EXP, 14 Jan 2009

Get There Faster.

Process Intelligence for Operational Excellence

Turnover EBIT

Cashflow

The tip of the iceberg …Lagging indicators

Cycle time

Customer satisfaction

Error rate

OPERATIONAL EXCELLENCE

Process cost

Delivery reliability

Leading indicators

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From Strategy to Key Performance Indicators

Vision

Strategy

Critical Success Factors

Key Performance Indicators

Business Processes

Strategic and

operational

targets

Plan

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Get There Faster.

Live Demo

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Documented

Processes

Implemented

Processes

Executed

Processes

You Can't Manage What You Don't Measure

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From Strategy to Key Performance Indicators

Feedback /

measurement

Results

Vision

Strategy

Critical Success Factors

Key Performance Indicators

Business Processes

Strategic and

operational

targetsPlan

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Get There Faster.

Live Demo

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Screens Logic Data

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ARIS Mashzone

ARIS PPM

Process Intelligence for Natural Applications

Allowing customers to

Extract relevant data for business process

monitoring

Discover business activities

Understand the process contribution

Measure process performance

Identify process bottlenecks

Extractors

Screens: ApplinX-based

Logic: EntireX and Natural-based

Data: Adabas SQL Gateway

Extractors for Natural Apps

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Process Intelligence for wM BPMS

+ ARIS PPM + ARIS MashZone

Automated discovery of real business processes

Measure process performance with OLAP-like

analytics

Identify process bottlenecks

Business dashboards - mash information without

programming

Well-founded decision-making basis

wM BPMS (with Optimize)

Execution of business processes with real-time

business activity monitoring

alerting and proactive identification of process

failures

ARIS Mashzone

ARIS PPM

Process Engine

Get There Faster.© IDS Scheer AG www.mashzone.com1

2

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Problem: Information Flow in Companies

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Get There Faster.

ARIS MashZone - Creates Transparency

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Get There Faster.

ARIS / wM / Adabas Public data

Spreadsheets stored

locally

Queries and reports from

ERP, DWH, etc.CRM reports, forecasts

Desktop data Department data Enterprise data

Get There Faster.

Live Demo

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Process Intelligence Solution

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Get There Faster.

Process Intelligence for DUMMIES

Over 90 pages of Process Intelligence knowledge

Online assessment: „Whats your process IQ?“

www.softwareag.com/dummies

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Get There Faster.

www.mashzone.com

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Mashup thought leader portal

Over 20 industry mashups

Tutorial videos

ARIS Community group with

over 2000 members

MashCamp registration

www.mashzone.com/mashcamp

Get There Faster.

A good process

is better than a bad process.

Even a good process

can be improved.

A bad process

is better than no process.

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Thank You!

Thank You!