Process Management

Robert A. Sedlak, Ph.D

Provost and Vice Chancellor, UW-Stout

Education Community of Practice Conference

At Tusside in Turkey September 5, 2002

Process Management

“UW-Stout has developed processes, with numerous partners, to enhance the university’s ability to deliver educational programs and expand services to more

students and locations.”–2001 Feedback Report

Process Management

Educational Design and Delivery

Education Support Processes

Other Support Processes

Background / ContextUW-Stout

Comprehensive university with strong, focused mission

Part of the University of Wisconsin System

8,000 studentsand 1,200 employees

Long history of quality initiatives

Educational Design And Delivery

UW-Stout offers a focused set of 27 undergraduate and 16 graduate degree programs that are aligned to its mission

Through formal campus-wide processes, these programs are continually evaluated and improved

Educational Design And Delivery

New programs are added to meet the needsof stakeholders

– B.S. in Telecommunication Systems

– B.S. in Graphic Communications Management

– B.S. in Industrial Management

– B.S. in Applied Science

– M.S. in Training and Development

– Ed.S. in School Psychology

Educational Design And Delivery

New programs follow comprehensive design processP

rog

ram

Dir

ecto

rP

rog

ram

Ad

viso

ry C

om

mit

tee

Needs and Expectations for New Programs

Program Plan Developed / Approved

Implementation Developed / Approved

New Program Implemented

Program Evaluation / Refinement

External Employer / IndustryAdvisory Council

Educational Design And Delivery

Program Director Model

– Work with advisory committees to develop and update curriculum

– Student recruitment, advisingand assessment

– Network with employers and professional organizations

– Participate in program review processes (accreditation)

– Work with departments to coordinate course and program delivery

Educational Design And Delivery

Delivery strategies meet the needs of students and employers and include:

– 2+2 or 2+2+2 programs, developed in partnership with high schools and technical colleges

– Degree completion programs offered throughout the state via distance education

– Weekend programs for graduate students

– Internet-based courses and degree programs

Educational Design And Delivery

Key Delivery Indicators

– Program enrollment

– Course evaluations

– Student satisfaction

– Student learning

– Retention / graduation rates

– Placement rates

– Employer satisfaction

Educational Design And Delivery

Measuring Student Learning

– Assessment in the major

• Portfolios

• Standardized exams

• Co-op / Intern Supervisor Evaluation

• Research paper evaluations

• Capstone courses

Educational Design And Delivery

Program Review Process

– Campus-wide committee conducts review

– PD Self Assessment Report

– Surveys of stakeholders: students, alumni, faculty, advisory committee members, employers

– Strengths and opportunities for improvement

– Recommendations to continue for 1 to 7 years

Education Support Processes

UW-Stout Support Services enhance academic programs by facilitating:

Active learning

Student success

Student and stakeholder satisfaction

Support Areas:

Student Services

Library Learning Center

Enrollment Services

Student Life Services

Budget Planning & Analysis

Physical Plant

University Services

Support Services Continuous Improvement Process

IdentifyNeeds

ImproveServices

DeliverServices

MeasureSuccess

Support Services

Needs are determined by:

Strategy development

The planning process

Student and stakeholder feedback

IdentifyNeeds

ImproveServices

DeliverServices

MeasureSuccess

Support Services

Strategies and Processes:

Forums

Committees

Councils

Surveys

Reviews

Data

IdentifyNeeds

ImproveServices

DeliverServices

MeasureSuccess

Continuous Improvement Strategies And Processes

Community forums– Budget

– Parking

– North Campus Master Plan

IdentifyNeeds

ImproveServices

DeliverServices

MeasureSuccess

Continuous Improvement Strategies And Processes

Cross-functional committees

– Educational Activities

– Advisory Committees

IdentifyNeeds

ImproveServices

DeliverServices

MeasureSuccess

Continuous Improvement Strategies And Processes

Councils– Student Services Council

– Administrative & Student Life Services Council

IdentifyNeeds

ImproveServices

DeliverServices

MeasureSuccess

Surveys / Other feedback– ACT student opinion survey

– Food service cereal survey

– Telephone surveys

– National survey of student engagement

– Benchmarking surveys

Continuous Improvement Strategies And Processes

IdentifyNeeds

ImproveServices

DeliverServices

MeasureSuccess

Continuous Improvement Strategies And Processes

External / Internal reviews

– Food service consultants

– Student Life Services review team

– Educational support unit review committee

IdentifyNeeds

ImproveServices

DeliverServices

MeasureSuccess

Continuous Improvement Strategies And Processes

Data collection and analysis

– Budget development

– Hours of service

– Service usage patterns

– Capital planning

IdentifyNeeds

ImproveServices

DeliverServices

MeasureSuccess

Key Measures of Success:Placement

Consistently over 97% of graduates are placed into career positions

Consistently over 90% of graduates find employment in or related to their major

In 2000, UW-Stout had three times more employers recruiting on campus than the Placement Office’s own peer group

IdentifyNeeds

ImproveServices

DeliverServices

MeasureSuccess

SUPPORT SERVICE PERFORMANCESUPPORT SERVICE PERFORMANCE

Key Measures of Success

Source: Acct Student Opinion Survey, 2000, 2001; UW-Stout Survey, 1994; on a 1-5 scale; *statistically lower

UW-Stout Trend

Current Students

Library

Career services

Job placement

Financial aid

Security

1994-95

3.56

3.29

3.38

3.18

3.02

1999-00

3.97

3.90

3.87

3.84

3.77

2000-01

4.01

3.85

3.86

4.01

3.78

Public College

3.97

3.57*

3.40*

3.62*

3.66*

Comparisons

Nat’l Avg.

3.89*

3.60*

3.40*

3.65*

3.67*

IdentifyNeeds

ImproveServices

DeliverServices

MeasureSuccess

Key Measures of Success

SUPPORT SERVICE PERFORMANCESUPPORT SERVICE PERFORMANCE

Source: ACT Alumni Outcomes Survey, 2000; on a 1-5 scale

Library

Career planning & placement

Registration

Academic advising

Financial aid

UW-Stout

4.36

3.51

3.92

3.76

3.49

UWSystem

4.20

3.15

3.67

3.45

3.38

Nat’l Avg.

4.05

3.11

3.64

3.68

3.29

Alumni Assessment of Student Services / ProgramsAlumni Assessment of Student Services / Programs

IdentifyNeeds

ImproveServices

DeliverServices

MeasureSuccess

Key Measures of Success

UW-Stout students are more satisfied with Student Center and Dining Services than national comparisons

UW-Stout budget processes results in minimal end of the year variances

UW-Stout has decreased its energy use by 51% since 1973 and remains lowest of its major competitors in energy use

IdentifyNeeds

ImproveServices

DeliverServices

MeasureSuccess

Key Measures of Success

$582,300

$306,500

$425,800

$343,200$319,300

$0

$100,000

$200,000

$300,000

$400,000

$500,000

$600,000

96-97 97-98 98-99 99-00 00-01

Source: Annual Employment Report, 1997-2201; Peer 1 & 2

Purchases from Minority Vendors

IdentifyNeeds

ImproveServices

DeliverServices

MeasureSuccess

1400

1842

45

420

832

0

200400

600800

1000

12001400

16001800

2000

1996-97 1997-98 1998-99 1999-00 2000-01

Key Measures of Success

Student Data Connections in Residence Halls

Source: ASLS Residence Halls

Nu

mb

er

of

Co

nn

ect

ion

s

IdentifyNeeds

ImproveServices

DeliverServices

MeasureSuccess

Support Services Continuous Improvement Process

IdentifyNeeds

ImproveServices

DeliverServices

MeasureSuccess