Process of communication

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Dr. Rawhia Dogham

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1. List importance of

communication in health care

2. Discuss the process of

communication

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objectives

1. Importance of communication

in health care

2. Process of communication

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Outline

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Importance of Communication

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• Communication is considered as one

of the most important soft skills that

individuals should have.

• Poor communication has significant

impact on productivity. 14% of each

workweek is wasted on poor

communication.

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Communication is also an integral

for any relationship, be it at home,

with friends, or at work. Research

has shown consistently that a

deficiency in this skill can

completely loss relationships.

• It is necessary to achieve a

positive relationship with patients

and healthcare providers

• To gather information from the

patient

• Interact with the healthcare team

The importance of Communication in healthcare

The importance of Communication in healthcare

• To communicate the patient’s care

between the healthcare members

• To improve patient safety and

quality of care

• To provide effective health

education

• To facilitate Interaction between

the healthcare team

• To communicate problems and

solutions

• To change behavior

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The importance of Communication in healthcare

Communication process

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• It is the steps we take in order to

achieve a successful

communication

• It consists of several components :

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Components of Communication process

1. Sender: is the person who

is sending the message

2. Message: is the

information that you want

to communicate

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Components of Communication process

3. Encoding: The process of translating a message

into understandable symbols or language. It

requires knowing your audience and ensuring

that your message provides all the

information that they need.

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Components of Communication process

4. Channel: is the method of

communication that you choose

such as fact – to – face, by

telephone, electronic

transmission through emails,

text messages and faxes and

even nonverbal communication.

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Components of Communication process

5. Decoding: is the process of receiving

the message accurately. It requires that

your audience has the means to

understand the information that you

are sharing.

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Components of Communication process

6. Receiver: The receiver is simply the

person receiving the message,

understanding and translating it into

meaning

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Components of Communication process

7. Feedback: It is the way of judging the

effectiveness of the message. It can be a verbal or

nonverbal reaction or response. Without

feedback, there would be no way of knowing if

meaning had been shared or if understanding had

taken place.

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Components of Communication process

8. Noise: is anything that

interferes with the

transmission and

decoding of a message

from its sender to its

receive

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Components of Communication process

9. Context: involves things such as your

relationship with your audience, the

culture of your organization and your

general environment

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Put all these components together to build a model of

the communication process:

1. A sender encodes information

2. The sender selects a channel of communication by

which to send the message

3. The receiver receives the message

4. The receiver decodes the message

5. The receiver may provide feedback to the sender

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